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The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa
VIP Access

Choose dates to view prices

Photo gallery for The Palace of the Lost City at Sun City Resort

Experience grandeur in our spacious lobby, featuring high ceilings, arches, and elegant seating areas.
Surrounded by lush greenery, this estate features a variety of architectural styles, a dome, and towers.
Experience the excitement of gaming at this vibrant casino, where multiple tables and chairs await your next bet.
Experience the grandeur of this hotel, featuring domed towers and ornate balconies, with a serene pool and fountain.
Enjoy dining in style with elegant tables set amidst a grand hall featuring a central fountain sculpture and high ceilings with intricate moldings.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Pool
  • Bar

Explore the area

Map
Sun City Resort, Moses Kotane, North West, 0316
  • The Valley of Waves
    ‪17 min walk‬
  • Waterworld
  • Sun City Casino
    ‪2 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Luxury Pool Facing Room

Superior Luxury Pool Facing Room | Minibar, in-room safe, desk, blackout drapes

Superior Luxury Pool Facing Room

  • 548 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Superior Luxury Room | Minibar, in-room safe, desk, blackout drapes

Superior Luxury Room

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Superior Luxury Family Room | Minibar, in-room safe, desk, blackout drapes

Superior Luxury Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, blackout drapes

Superior Suite

  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Luxury Twin Room | Minibar, in-room safe, desk, blackout drapes

Luxury Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 387 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Moses Kotane

The Palace of the Lost City at Sun City Resort places you within a short walk of The Valley of Waves and within a mile (2 km) of The Gary Player Golf Course. This 335-room, 5-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and a casino.

What's nearby

  • The Valley of Waves - 17 min walk - 0.9 miles
  • The Gary Player Golf Course - 1 min drive - 0.5 miles
  • Sun City Casino - 2 min drive - 0.7 miles
  • Segaetsho Cultural Village - 4 min drive - 1.4 miles
  • Pilanesberg National Park - 13 min drive - 4.2 miles

Restaurants

  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Crystal Court - ‬1 min walk
  • ‪Ocean Basket - ‬8 min walk
  • ‪Shebeen - ‬5 min drive
  • ‪Steers - ‬18 min walk

About this property

The Palace of the Lost City at Sun City Resort

Luxury hotel with 3 restaurants and a full-service spa
The Palace of the Lost City at Sun City Resort features a golf course, a full-service spa, and a casino. Free valet and self parking are available, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a free water park, a nightclub, and an outdoor pool.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and slippers. Minibars, coffee makers, and ceiling fans are also available.
Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Afrikaans, English, Xhosa, Zulu

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7.8 out of 10, Good, 234 reviews
$207 nightly
The price is $239
Jul 16 - Jul 17
Total includes taxes and fees
The Cascades Hotel at Sun City Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Crystal Court
  • Plume
  • The Grill Room
  • Tusk Bar & Lounge

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Golf
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 25 to June 27:
  • Water park

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 1977/071333/06

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times and massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

What's there to do close to The Palace of the Lost City at Sun City Resort?

This hotel is located in Moses Kotane within a short 15-minute walk of The Valley of Waves. You'll also find Sun City Casino and Waterworld within a short drive.

How much does it cost to stay at The Palace of the Lost City at Sun City Resort?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at The Palace of the Lost City at Sun City Resort on Aug 12, 2025 start from $318.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Palace of the Lost City at Sun City Resort?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at The Palace of the Lost City at Sun City Resort?

The Royal Salon is the hotel's spa and services include deep-tissue massages, reflexology, and aromatherapy.

Does The Palace of the Lost City at Sun City Resort feature a casino on the premises?

Yes, The Palace of the Lost City at Sun City Resort has a casino and it includes 51 gaming tables, 700 slot machines, and 2 VIP rooms.

Is there an indoor pool at The Palace of the Lost City at Sun City Resort?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Palace of the Lost City at Sun City Resort?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a garden-view restaurant.

Are there hot tubs at The Palace of the Lost City at Sun City Resort?

No, but guests can enjoy a steam room at this hotel.

Does The Palace of the Lost City at Sun City Resort have a restaurant with a breakfast menu?

Yes, The Palace of the Lost City at Sun City Resort has 3 restaurants, and serves breakfast for a surcharge.

Does The Palace of the Lost City at Sun City Resort allow pets to stay for free?

No, pets and service animals aren't allowed at The Palace of the Lost City at Sun City Resort.

Are there connecting rooms at The Palace of the Lost City at Sun City Resort?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at The Palace of the Lost City at Sun City Resort?

No, at The Palace of the Lost City at Sun City Resort, there aren't any guestrooms that list a balcony.

Does The Palace of the Lost City at Sun City Resort offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Palace of the Lost City at Sun City Resort.

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 383 out of 633 reviews
Rating 8 - Good. 162 out of 633 reviews
Rating 6 - Okay. 47 out of 633 reviews
Rating 4 - Poor. 28 out of 633 reviews
Rating 2 - Terrible. 13 out of 633 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is simply exceptional. The level of service is second to none. The staff are friendly and helpful and very welcoming. Fabulous rooms. Amazing amenities. Food was sublime.
Stayed 4 nights in Apr 2025

10/10 Excellent

Reinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort as always you did not disappoint
Stayed 2 nights in Mar 2025

10/10 Excellent

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: bed and pillows are comfortable; has free shuttle around sun city; luxurious and picturesque in every corner; you will receive 5 star treatment from all the staff. Valley of the waves are good for kids. Housekeeping are awesome! They cleaned a lot! Cons: No free game drives; no airport transport from johannesberg; meals on buffet are repetitive
Stayed 4 nights in Mar 2025

6/10 Okay

Janesh Harish

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Apart from service the place is beautiful

Amazing hotel due to the servicies available! Lots to do! The breakfast choice is amazing but the service is not friendly. The hotel room is spacious and has many amenities but again staff not friendly. Room service is slow. It's a general attitude of some of the hotel staff. The building, the good quality furniture and the amenities are excellent. Still the bad service brings it down. I have had better services for less of the money I paid here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings, a special place
Stayed 3 nights in Mar 2025

8/10 Good

Deon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very special hotel and facilities with only the offhand staff letting it down. Best breakfast choice I’ve ever had, beautiful spacious room, absolutely stunning architecture and grounds. Very safe feeling. The added bonus of the entertainment facilities of Sun City. Overall very impressed with the hotel, food and facilities but offhand staff bring the rating down to Good
Stayed 3 nights in Mar 2025

10/10 Excellent

THIBAULT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent holiday resort. Perfect breakfast. Great swimming pool area. Wonderful experience for children. Rooms are a bit too dark (not enough lighting) Gym is way too small
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Feb 2025

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Palace after watching the movie Blended. Did not disappoint!
Stayed 2 nights in Jan 2025

10/10 Excellent

Terry

Stayed 2 nights in Jan 2025

8/10 Good

John

Stayed 2 nights in Dec 2024

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a phenomenal time, staff were super friendly, service was great! The extra steps they take to take your experience from great to amazing are at every turn. Just an overall great time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Shaun

Stayed 2 nights in Dec 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and everyone was nice
Stayed 1 night in Nov 2024

10/10 Excellent

Heinrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically beautiful place with tons to do.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good food and the staff was perfect. Thank you for all you did for us
Stayed 1 night in Nov 2024

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we've ever stayed in, this is our third time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Zukiswa, Kigali

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with nice rooms, grounds and food. The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
Stayed 3 nights in Oct 2024

10/10 Excellent

Basil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure! The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Stayed 8 nights in Oct 2024

8/10 Good

paula

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel is nice but breakfast terrible

The hotel is nice enough with good surroundings and plenty to do. However the service in the breakfast room was severely lacking. Cold food, rude staff and no one seems to care at all. Very disappointing breakfasts.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ivan Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Laurence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.
Stayed 4 nights in Aug 2024

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