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Feeling rather ripped off, booked through central reservations only to find we could have paid nearly 60% less?? Room is definately not up to par for what you pay for. Old bathroom, a/c not up to the task, and hair in the shower?? Resort and facilities are however very good!
Thoroughly enjoyed my short stay here. The artwork and wood work in every crevice was jus stunning I truly felt like I was in a lost jungle. It was gorgeous, the food was pretty good quite a spread at the breakfast and dinner buffets. Even Room service was yummy. Didn't really get much time to engage with staff outside of food service but the general hospitality was palatable. Enjoyed my stay hands down.
We had our first stay on 9th of October 2019 and at the start of our stay, we had mixed feelings. ROOM: We were pleasantly surprised at the size of the room - we booked the most affordable room (with a double bed request), and both the room and bathroom were spacious. However, everything in the room itself was incredibly dated and old. It seems as if nothing has been changed since it's opening - the bathroom and it's fixtures felt like a 1980's house, so much so that a night in the Cabanas feels more welcoming and homely. Apparently though they are in the midst of a soft rooms refurbishment which should be complete by July 2020 - which is exciting as I do plan on staying at the Palace again. BREAKFAST: This was to die for! The selection is amazing and caters for every type of appetite. I was blown away by the ambiance - a live pianist sets the mood for the place to make one feel like they're dining amidst royalty. The delicious options which pleasantly caught me off guard were the oysters, salmon and champagne. I would book a stay just to experience the breakfast again. THINGS TO DO: A wonderful experience to have is to climb the King's Tower. This is a bit tricky to find and requires some patience. Only the most right lift of the three lifts goes to floor 9. Once there, there are about two to three levels of stairs to climb. It's worth it, and this area doesn't have a closing time so you can visit on sunset, sunrise, midday or even midnight. The pool, for avid swimmers is a treat as it's incredibly large and generally serene. However, I found the large pool to be too cold to enjoy for more than a few minutes and would prefer if this pool was slightly heated - but that's just personal preference. Shawu: the elephant and the stairs, this is the easy way to access the Valley of the Waves - the stairs are hectic but it's better than waiting 20 - 30 minutes for the shuttle to arrive - in my preference again. Walking around near the Tusk Bar has a display of stunning art and the entire Palace is admirably glorious with the grandiosity of every detail in the architecture - from the pillars to the large domes on every corner - a walk through the Palace at night is something to be experienced. The trails, there are many a walkways to be discovered behind the Palace; if you've got time and love exploring, you can spend an afternoon venturing out. DINNER: The Crystal Court only caters to dinner on the weekends, so it's best to book to stay for a Sunday night, as this was something I missed on my first stay by booking for a Thursday, but judging by the breakfast, I would in a heartbeat give dinner a try, despite being a little pricey. OVERALL: This is an experience I would do over and over again provided they upgrade their rooms. There is valet and luggage service which seems to be mandatory (and very helpful!) which ups the classiness of the stay even more so than already. However, if you're looking for a resort experience rather than a chilled holiday, I would suggest booking in any other hotel as The Palace is more secluded from the rest of the resort and travelling from the entertainment place becomes more of a schlep. That said though, a stay at the Palace is highly recommended and should be experienced at least once because it is absolutely worth it!
Having read some of the negative reviews here we were a little apprehensive in advance of our 3 night stay here so we could play golf on both of the Sun City courses. We are used to staying in 5 star hotels and the comments about old rooms and poor service were a concern so we arrived with low expectations. How wrong we were. Every single member of staff we encountered was friendly and efficient and could not do enough to make sure we were looked after. We had booked a pool view room and whilst, unfortunately, we had to move rooms (the original one reeked of stale cigarette smoke) which was handled quickly and efficiently by reception, our room was large and clean and had everything we needed including a lovely view from the balcony. Yes the decor is a little dated but everything was in good condition and all the usual five star touches were there including petals and towel art each evening on our bed. We also had a welcome fruit and chocolate platter, card and bottle of champagne recognising our wedding anniversary. Breakfast each morning was lovely - so much choice on the buffet station including live cooking stations for eggs and pancakes/waffles. My husband had a cooked to order omelette each morning whilst I enjoyed all the different fruits and pastries. We also had a glass of champagne each morning which was lovely. The dining room is large and if you are a late riser you are going to encounter queues around the buffet which seems to be the cause of some of the negative reviews about breakfast - there is a welcome letter in your room which points out breakfast is very busy from 9ish so not really the hotels fault! We were always at breakfast by 8.30am and enjoyed excellent service and ambiance. We ate around Sun City on our first two nights but on our last night we ate at The Grill Room in the Palace and food was excellent - definitely recommended. To summarise this is a lovely, unique hotel with excellent customer service from everyone one we encountered. A special mention to Lucky and his colleagues who were just exceptional!
Was there for a family celebration with a fairly large party. We loved the architecture of the hotel though some rooms were very hard to find- guess it lends itself to the ‘lost’ feel. Lots of places to take pictures. The rooms were spacious and quite comfortable though old. Bathroom was also okay. Keep your windows closed or a monkey or other guest might visit you at night! There are signs about this in every room so be advised. Room service was quite prompt. Breakfast was delicious with a wide variety and they made a fuss over the celebrant which was a nice touch. The hotel has its own entrance to the main attractions at sun city so it was nice to march in like we owned the place haha. Swimming pool was nice (a bit cold) but it was fun to lounge there and have drinks and snacks. On site restaurants were also nice. Fun time!
Reception was great, valet service flawless, rooms were luxurious and service was impressive. The close proximity to the valley of the waves is a big bonus, as is the free access to the facility. But the best of all was the magnificent, delicious, stupendous buffet breakfast!
The restaurant at the Palace was really good. Breakfast is included in the rate. It is a breakfast buffet with a big variety eg. Oysters, sushi, salmon, pork belly, rooast beef, omlettes, juices, yoghurts and muesli, cheeses, scrambled egg, pork or beef sausages, pastries, muffins and a large fruit selection. The staff are so friendly and helpful and very sweet with the kids. The kids or adults if you like may choose pancakes and waffles and top it with sweets or syrup of theor choice. The background paino makes for a good atmosphere. Coffee can be ordered from the waiter. I particulary thought thr cappuccino was lovely. Toast and eggs benedict can also be ordered from the waiter. We really enjoyed our breakfasts there.
We experienced an abundance of personal care, attention to detail and an absolute bucket list experience at The Palace, thanks to Caron and her team. Caron personally phoned me and planned as well as executed a flawless week for us to enjoy and experience the utmost hospitality and grace at The Palace. This dear woman, Caron, is surely not just any HotelManager, she is next level and wow has she ensured we were comfortable and spoilt beyond comprehension. A huge huge thank you Caron. We never expected all the care, personal attention, spoils upon spoils, and absolute abundance that was graciously bestowed upon us all throughout the week making it a once in a lifetime experience to date. We want to thank each and everyone who made this possible. Some I don’t know, the team and staff behind the scene, chefs, serving team, cleaners, drivers, concierge, reception, pool staff, waiters, security and door porters. Lizzy and especially Herman, our butler. Wow, wow, wow, you went beyond duty in ensuring we had all the comforts and luxuries possible! To find Luan hot chocolate and daily ensure everything was at our fingertips was an extraordinary experience. Thursday’s high tea setting and treats made us feel like royalty! Thank you. Caron, we are speechless and this experience you planned, executed and oversaw from start to departure and it will be imprinted in our memories for ever. Know that you have given us a week of remarkable memories and luxury that will overflow as we face life again beyond this. Stehan, your personal care, ongoing follow ups, personal details to our platters and spoils, gracious offerings and assistance was beyond duty. I can just close off in saying the biggest THANK YOU from our hearts to yours.
There is not a lot than can be added to the plethora of reviews on either the Sun City Complex as a whole, or The Palace In particular. Sun City is the epitome of an escapist vacation in Africa. It’s offerings range from child friendly relatively affordable day passes to super exclusive fantasies for the international jet set. We visited The Palace for a one night birthday celebration and were blown away by the extent of their brilliance. Service (wow), Décor (wow), food (wow).... on and on. But this review is a punt for the pianists. We loved the lounge piano players, particularly Michael, while we luxuriated over high tea. All time memory - perfect. We could fold into your groove all day. Real musician, real joy. Thank you.
I know this is a long text but if you’re considering going to this Hotel then I would recommend reading this review, it’s best to be safe then sorry. Normally when you arrive at a “Luxury Hotel” you get a welcome drink, but that was unfortunately not the case at the Palace. From the reception we were not even brought to our rooms, we had to find it ourselves. The room is said to be a luxury room but it was rather run down. In our room were no booklets about the hotel nor the activities to find. On Either side of the bed were bottles of water filled with warm TAP WATER!!! How dare you give you’re guest tap water in a supposedly luxury hotel, after they spent good money?! Absolutely disgusting, it’s smelled like straight out of the pool water. The fridge which is supposed to serve as a mini bar was empty. The next day we went to the concierge to find out more about the premises, since no one from reception cared to tell us more about the place they work at. From there on we walked down to The Valley of waves just to be stopped mid way by one of the security guards because they wanted to have prove that we were residents of The Palace to go any further, most stupid thing I’ve ever witnessed. Arriving at The Valley of waves we were not let in because we had to first get our wristbands at the main register, were we had to stay in line together with people who were visiting from outside of sun city. After getting to know our way around, we went back to the palace to freshen up and get to dinner, where the servants stood around in groups instead of doing their jobs. Also the people coming to dinner were dressed in track suits and flip flops, some were even barefoot, the etiquette was a mess, that whole hotel is a mess. And after coming back from dinner we noticed that our room looked a bit different and that the housekeeping came back and brought towels. I noticed my bag was sitting open on the table and so I decided to put the money that was in there in the safe. After counting the money we realized that it was short by 500 South African rand and that some of my clothes and make up products were missing, so we called the reception and they send some random guy upstairs who wrote down everything and made pictures. They then said that since the person who was in the room had already left they could not find any evidence and that they were sorry about the incident but could not do anything about it. There was literally no compassion from the staff and they were completely indifferent to the incident. It’s really sad because we just came from the Residence Zanzibar and were hoping to continue our luxury travels in this beautiful hotel and have a blast, but that was a major fail. We were never so disappointed on vacation. So if you’re still thinking about coming to the Palace, don’t put your hopes to wide up and definitely take a suitcase with you that has a hard case with a strong lock and with no zipper on the sides and put your valuable belongings in there so the house maids can’t steal from you. Yours truly Xoxo
The Palace of the Lost City at Sun City Resort places you next to Lost City and within a 15-minute walk of The Valley of Waves. This 335-room, 5-star hotel has a golf course, a full-service spa, and a casino.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 11 AM. Get your fill of international cuisine for breakfast, or dinner at Crystal Court, one of 3 onsite restaurants, or enjoy the garden views at The Grill Room. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or 3 coffee shops/cafés.
A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a minibar, a coffee maker, and free newspapers.
The Palace of the Lost City at Sun City Resort features a golf course, a full-service spa, and a casino. Parking is ZAR 65 per night (ZAR 65 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a free water park, a nightclub, and an outdoor pool.