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Tru by Hilton Sumter

2.5 star property
Hotel in Sumter with free breakfast and a fitness center

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Photo gallery for Tru by Hilton Sumter

Lobby
Room, 1 King Bed, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets
Lobby
Snack bar
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pet friendly
  • Laundry
  • Housekeeping

Explore the area

View in a map
2607 Broad Street, Sumter, SC, 29150
  • Place, Sumter Mall
    ‪3 min drive‬
  • Place, Dillion Park
    ‪3 min drive‬
  • Place, Palmetto Park
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

8.8 out of 10
Excellent
(28 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(17 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

About the neighborhood

Sumter

Tru by Hilton Sumter places you within a few miles (5 km) of Sumter Mall and Palmetto Park. This 92-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Sumter Mall - 3 min drive - 2.1 miles
  • Dillion Park - 3 min drive - 3.3 miles
  • Crystal Lakes Golf Course - 4 min drive - 4.1 miles
  • Palmetto Park - 5 min drive - 2.5 miles
  • Palmetto Tennis Center - 5 min drive - 3.3 miles

Getting around

  • Columbia Metropolitan Airport (CAE) - 61 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Circle K - ‬14 min walk
  • ‪The Habit Burger Grill - ‬2 min drive
  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

Tru by Hilton Sumter

Hotel in Sumter with free breakfast and a fitness center
Guests of Tru by Hilton Sumter have access to an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.
Guests can expect free WiFi and 55-inch LCD TVs with cable channels. Refrigerators, coffee makers, and hair dryers are also available.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Similar properties

Desk, iron/ironing board, free cribs/infant beds, free WiFi
Holiday Inn Express Sumter by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 695 reviews
$101 nightly
The price is $113
Dec 28 - Dec 29
Total with taxes and fees
Holiday Inn Express Sumter by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Sumter Hotel
Tru Hilton Sumter
Tru by Hilton Sumter Hotel
Tru by Hilton Sumter Sumter
Tru by Hilton Sumter Hotel Sumter

Frequently asked questions

Is free cancellation available at Tru by Hilton Sumter?

Tru by Hilton Sumter offers free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Tru by Hilton Sumter?

This hotel is located in Sumter, close to Sumter Mall, Palmetto Park, and Palmetto Tennis Center. You'll also find Dillion Park and Swan Lake Iris Gardens within a short drive.

Is parking available on site at Tru by Hilton Sumter?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does Tru by Hilton Sumter feature a casino on the premises?

No, Tru by Hilton Sumter doesn't have a casino.

Will I find an indoor pool at Tru by Hilton Sumter?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Tru by Hilton Sumter?

Couples will appreciate amenities like an indoor pool, free breakfast, and a 24-hour front desk at this hotel.

Are there hot tubs at Tru by Hilton Sumter?

No, there isn't a spa tub at this hotel.

Does Tru by Hilton Sumter have a restaurant that serves breakfast?

Yes, Tru by Hilton Sumter serves free buffet breakfast each morning from its snack bar.

Will Tru by Hilton Sumter allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Tru by Hilton Sumter for a fee of USD 75 per accommodation, per stay.

Does Tru by Hilton Sumter have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Tru by Hilton Sumter?

No, you won't find guestrooms with balconies at Tru by Hilton Sumter.

Reviews

Tru by Hilton Sumter Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 432 out of 670 reviews
Rating 8 - Good. 139 out of 670 reviews
Rating 6 - Okay. 50 out of 670 reviews
Rating 4 - Poor. 30 out of 670 reviews
Rating 2 - Terrible. 19 out of 670 reviews

Reviews

10/10 Excellent

Rose, Johns Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and great staff. Plenty of restaurants and shopping in the area around the hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Every year we travel to Sumter to visit family for a few days before making our way to beach. Normally, we stay at Holiday Inn Express; however, we decided to give Tru by Hilton a try. Disappointed to say the least. Front desk was pleasant but proceeded to tell us that our room will not have a microwave, in room coffee pot nor a mini fridge (although when booking through Expedia under the impression it would) no biggie only staying for a few days we can manage. According to the front desk they do this so people will come to lobby and mingle. Skip to the room…rooms are small, bed was uncomfortable, water pressure was terrible, floors were filthy, towels smelled funky (can’t even begin to describe). No exhaust fan in bathroom so when you showered, even with door closed it produced so much moisture throughout the room the floor was wet and slick. Garbage over flowing by the elevators leaving an unpleasant smell. I thought with all the positive reviews prior to booking it would be the perfect two day stay but to my surprise it was a BIG disappointment! I do NOT recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

jarrod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The area was clean and accommodating. Breakfast was very good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tanya

Liked: Amenities
Very accommodating
Stayed 1 night in Aug 2025

6/10 Okay

Shannon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Theirs are so many food and shopping options in the vicinity. But for some reason our floor (vinyl) were extremely shiny and slick. We thought that maybe it had just been cleaned so we tried to wipe it up with a towel and the towel wiped up black and dirty. It
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2025

10/10 Excellent

Pete Sneesby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Logan is brilliant. She is a great ambassador and asset for your business. I don’t have anything but praise for her.
Stayed 2 nights in Jul 2025

10/10 Excellent

Austin

Stayed 1 night in Jul 2025

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Stayed 3 nights in Jul 2025

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Heaven

Stayed 1 night in Jun 2025

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a short solo visit

Stayed two nights. The room was clean and comfortable, and the whole property was very bright and modern. The staff were all friendly and helpful. Check in and check out were easy. This was a good option for a solo traveler and short stay, BUT I think the small room size and lack of a closet, shelves or dresser would feel cramped for a longer stay or if traveling with a family.
Stayed 2 nights in Jun 2025

10/10 Excellent

Madeley

Traveled with family
Liked: Amenities, property conditions & facilities
1st time staying at a Tru it was nice and clean. Loved the self make pancake machine. Breakfast was good. Staff was nice. Overall just a great and experience. Thank you
Stayed 2 nights in Jun 2025

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Liked absolutely nothing. This is merely a place to lay your head for the night. Unfortunately it was a uncomfortable night. The bed is horrible. I woke up with a backache. The sheets need to be replaced they were so rough and scratchy that I slept on top of them. The floor was sticky and greasy. I guess I'm spoiled at other hotels because it was disappointing that they didn't even offer bottled water. Front desk associate is young and unprofessional. She actually had someone on speaker phone listening to the conversations. I know because she said as much whenever they commented. Definitely will not return. The only thing good was the grits with the free breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Sethina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall cleanliness of the room but not the size. I liked that breakfast was included but not the pancake machine that kept malfunctioning.
Stayed 2 nights in May 2025

6/10 Okay

Faith

Stayed 1 night in May 2025

4/10 Poor

Miquell

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I get the feeling whenever I book through Expedia, the properties always give me the worse rooms ever. In this property, our window blinds weren't working. I actually had to use hangers to hold them open so could get some light in during the day. Some repairs needed thru out the bathroom walls like loose wall paper and chips here and there. The hotel doesn't gave a very comfortable like home feel. It's almost cold. Would never stay at this particular hotel brand again. But then again, it could also be this location.
Stayed 2 nights in May 2025

4/10 Poor

Trina

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Hilton should be ASHAMED!

I was disappointed & dissatisfied! I would think all levels of Hilton would be of excellence. I am not sure who is giving 4 & 5 stars. It has to be the employees/review generators. Pro: Good location, accessible rooms are a good size, & kind people that are helpful, cute breakfast bar. Cons: 1. When I first booked it, I read the reviews. Someone commented on the mattress pad with blood stains. I figured ok, no problem, that was taken care of…NOPE! We received the same mattress pad! I wanted to throw up. My husband & I went to get the front desk clerk. He was sweet. He put on gloves, & changed everything. I had my Lysol (of course). We couldn’t change rooms because the hotel was sold out with double beds & accessibility. Upon leaving I told the front desk manager and the gentleman that changed the mattress pad to throw it out. That mattress pad should not be rotating throughout the hotel! DISGUSTING! BTW, we still paid full price, never mind the grossness! Hilton should be ashamed! 2. The breakfast bar is mediocre. They had the cute pancake maker. Impressive, until the pancake is hard and taste like dough…image frozen pancake lightly cooked. We were looking for bacon.No bacon during our stay! Hilton, most people eat bacon, not assorted style sausages. The omelette had veggies, I had boiled eggs. 3. Small intimate pool…water should have been slightly heated considering it’s indoors. 4. Business station is not a room, so no privacy. 5. Wi-Fi is NOT free. Only members
Stayed 2 nights in May 2025

8/10 Good

Yvonne

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pros: Check in was very easy and quick. Staff was very friendly. Room was very comfortable. Cons: Trash was overflowing on 4th floor near the elevator and a toilet brush was left on the floor and dirty towels. WiFi was in and out.
Stayed 2 nights in May 2025

10/10 Excellent

shad or Chris, orangeburg

Stayed 1 night in May 2025

10/10 Excellent

Ahmondre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in May 2025

10/10 Excellent

Egon

Stayed 1 night in Apr 2025

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