Hôtel Mercure Strasbourg Centre4.0 out of 5.0
Recent guest reviews
This was a stopover for us. The room was clean and comfortable with tea and coffee facilities and a hairdryer. The bathroom had an over bath shower. Breakfast was OK. The hotel was just across from the station and a short walk from the Petit France area.
I stayed at this hotel for some time from March- April 2017. In general it was fine, the only things I would say are that there is no restaurant which was a problem for me, and the one night I wanted room service, the kitchen reportedly had a problem and had to shut down. Several of my items of clothing that I sent to be washed with the laundry service came back unwashed. However the staff are all very helpful and friendly and it is a great location near to Homme de Fer station and the room was good. Breakfast was good too. I wouldn't advise a long stay but it would be good for a few nights.
So this is a typical mercure, clean, reasonably comfortable, very friendly staff. I was just hesitating 3 or 4 stars: 3 starts because my mattress was not very comfortable, probably quite old. But 4 starts because of the friendly staff, good general state of the hotel and the view from the breakfast room on the top floor :-) Also service: i had a very wary flight and they manage to got me a breakfast to go at 5am while breakfast doesn't open before 6:30 :-) So all in all very good stay.
OK hotel, except for absence of electrical outlets for recharging and poorly designed bathroom. Staff friendly, room quiet. But the TV alarm went off at 6:30 AM. Being ffom the US and having taken a sleeping pill at two am, very much not appreciated. Enough to ruin a stay.
The hotel is ideally placed to visit the Strasbourg Xmas market and Petite France, everything is in walking distance. A nice vin chaud is being served in the evening, which was appreciated. The beds are very comfortable, and the room was quiet and clean. We slept very well. But the decor of the room is terrible. Various shades of green and purple, with purple curtains... No daylight and even with all electric lights on one remains in semi darkness. There is no ventilator in the bathroom, so after the first shower it is completely steamed up. Breakfast on top floor was disappointing, but with a nice view. No restaurant or even a bar, guests are being asked to go to the hotel next door (Sofitel, also Accor Group). We found this strange. On the day of departure the cleaning lady made it very clear that she wanted us out of the room, lots of banging etc and a comment when we finally left the room. Not sure what she said but her face said it all...
Spent 3 nights here for the Xmas markets before moving on to Colmar. Rooms offer good facilities, including tea and coffee facilities. (only downside is only 2 cardboard cups/day, but assume you could get more from reception). Bedding is good quality, and beds are extremely comfortable. Room size is adequate, and on a par with typical city hotels in France. Breakfast is fine, and again typical of most hotels, but with the added bonus of 7th floor views over the city. Nice touch was the free gluwein and cakes in reception- most welcomed when returning from the cold in the evenings. Although located slightly away from the main tourist areas, this hotel is ideally located for the markets and main shopping halls. Place Kleber market (with the biggest tree and decorations is a couple of minutes walk), and Place Broglie market is even closer. (This market has the most stalls, and is mainly frequented by locals- always a good indicator) Overall, difficult to fault this hotel.
We chose this hotel to be "inside" Strasbourg during the Christmas Market lockdown. We arrived very early and our rooms were ready. There was space to put our car in the hotel's garage (a hair-raising experience), and because we are over 65, breakfast was provided gratis. Even though we were on the first floor above ground level, and faced a busy street, the room was very quiet. The room itself was standard Mercure -- not utilitarian, not luxury -- and what we expected. The staff was very helpful and provided useful suggestions for managing the mammoth Christmas Market(s). We would certainly stay at this hotel again.
The location of the hotel was perfect for both the city center and the tram. The room had all standard features including coffee and tea making facilities - As well as a fridge with a complementary bottle of water when you arrive. They created a double bed by pushing two singles together, which would then slip apart if you were to use the middle of the bed. There is no restaurant in the hotel aside from the breakfast room - However roomservice can be ordered from a restaurant just across the road, where you can also go have a sit-down meal. The breakfast is okay, mainly consisting of cakes and a few fairly boring hot options. The hotel is acceptable for a place to put your head down when you have business in Strasbourg, however a place for a nice weekend away.
A wonderful hotel - friendly, helpful staff, only a block to the entrance to the Christmas markets, and just around the corner from all the shops and department stores! Cost was so reasonable for all the amenities Loved the rooftop breakfast room - a magical view of the city rooftops. Will stay here again!
Great location, quick and helpful staff at reception, good choice for Breakfast, if you can't find something you like I'd be very surprised. The rooms tbh aren't great but perfectly adequate, would have preferred proper tea cups to paper ones though, not much to expect from a 4* hotel. No bar as such, just a choice of drinks at reception. Worth what we paid for it, but the rates at the time we stayed are overpriced
- Walking distance to Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum
- Free WiFi in rooms and public areas
- Rooftop terrace
- Business center
Located in Historic Center, Hôtel Mercure Strasbourg Centre is within a 10-minute walk of popular sights such as Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum. The 98 rooms at this 4-star hotel include minibars, coffee makers, and flat-screen TVs. Centrally located in Strasbourg, the hotel is also a short walk from Alsatian Museum and Covered Bridge.
For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.
All of Hôtel Mercure Strasbourg Centre's 98 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. 40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and desks.
Renovated in 2014, Hôtel Mercure Strasbourg Centre offers a rooftop terrace, free WiFi in public areas, and a meeting room. Self parking is available for EUR 17 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and express check-in.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 700 reviews