Hôtel Mercure Strasbourg Centre4.0 out of 5.0
Recent guest reviews
I stayed at this hotel for some time from March- April 2017. In general it was fine, the only things I would say are that there is no restaurant which was a problem for me, and the one night I wanted room service, the kitchen reportedly had a problem and had to shut down. Several of my items of clothing that I sent to be washed with the laundry service came back unwashed. However the staff are all very helpful and friendly and it is a great location near to Homme de Fer station and the room was good. Breakfast was good too. I wouldn't advise a long stay but it would be good for a few nights.
So this is a typical mercure, clean, reasonably comfortable, very friendly staff. I was just hesitating 3 or 4 stars: 3 starts because my mattress was not very comfortable, probably quite old. But 4 starts because of the friendly staff, good general state of the hotel and the view from the breakfast room on the top floor :-) Also service: i had a very wary flight and they manage to got me a breakfast to go at 5am while breakfast doesn't open before 6:30 :-) So all in all very good stay.
OK hotel, except for absence of electrical outlets for recharging and poorly designed bathroom. Staff friendly, room quiet. But the TV alarm went off at 6:30 AM. Being ffom the US and having taken a sleeping pill at two am, very much not appreciated. Enough to ruin a stay.
The hotel is ideally placed to visit the Strasbourg Xmas market and Petite France, everything is in walking distance. A nice vin chaud is being served in the evening, which was appreciated. The beds are very comfortable, and the room was quiet and clean. We slept very well. But the decor of the room is terrible. Various shades of green and purple, with purple curtains... No daylight and even with all electric lights on one remains in semi darkness. There is no ventilator in the bathroom, so after the first shower it is completely steamed up. Breakfast on top floor was disappointing, but with a nice view. No restaurant or even a bar, guests are being asked to go to the hotel next door (Sofitel, also Accor Group). We found this strange. On the day of departure the cleaning lady made it very clear that she wanted us out of the room, lots of banging etc and a comment when we finally left the room. Not sure what she said but her face said it all...
Spent 3 nights here for the Xmas markets before moving on to Colmar. Rooms offer good facilities, including tea and coffee facilities. (only downside is only 2 cardboard cups/day, but assume you could get more from reception). Bedding is good quality, and beds are extremely comfortable. Room size is adequate, and on a par with typical city hotels in France. Breakfast is fine, and again typical of most hotels, but with the added bonus of 7th floor views over the city. Nice touch was the free gluwein and cakes in reception- most welcomed when returning from the cold in the evenings. Although located slightly away from the main tourist areas, this hotel is ideally located for the markets and main shopping halls. Place Kleber market (with the biggest tree and decorations is a couple of minutes walk), and Place Broglie market is even closer. (This market has the most stalls, and is mainly frequented by locals- always a good indicator) Overall, difficult to fault this hotel.
We chose this hotel to be "inside" Strasbourg during the Christmas Market lockdown. We arrived very early and our rooms were ready. There was space to put our car in the hotel's garage (a hair-raising experience), and because we are over 65, breakfast was provided gratis. Even though we were on the first floor above ground level, and faced a busy street, the room was very quiet. The room itself was standard Mercure -- not utilitarian, not luxury -- and what we expected. The staff was very helpful and provided useful suggestions for managing the mammoth Christmas Market(s). We would certainly stay at this hotel again.
The location of the hotel was perfect for both the city center and the tram. The room had all standard features including coffee and tea making facilities - As well as a fridge with a complementary bottle of water when you arrive. They created a double bed by pushing two singles together, which would then slip apart if you were to use the middle of the bed. There is no restaurant in the hotel aside from the breakfast room - However roomservice can be ordered from a restaurant just across the road, where you can also go have a sit-down meal. The breakfast is okay, mainly consisting of cakes and a few fairly boring hot options. The hotel is acceptable for a place to put your head down when you have business in Strasbourg, however a place for a nice weekend away.
A wonderful hotel - friendly, helpful staff, only a block to the entrance to the Christmas markets, and just around the corner from all the shops and department stores! Cost was so reasonable for all the amenities Loved the rooftop breakfast room - a magical view of the city rooftops. Will stay here again!
Great location, quick and helpful staff at reception, good choice for Breakfast, if you can't find something you like I'd be very surprised. The rooms tbh aren't great but perfectly adequate, would have preferred proper tea cups to paper ones though, not much to expect from a 4* hotel. No bar as such, just a choice of drinks at reception. Worth what we paid for it, but the rates at the time we stayed are overpriced
We travel a lot. Sometimes we splash out for a memorable experience in an expensive hotel. Many times we look for quality at a reasonable cost. Always, we are looking for value for what we pay. Recently, we are starting to have grave doubts about how some hotel chains decide on their star rating and in fact what guidelines they use - if any. We worked in the tourist accommodation industry for 25 years and we worked hard to achieve the highest star rating we could – it meant higher occupancy and a greater guest satisfaction but more importantly, it meant that our guests knew what they could expect when they arrived. How things have changed. We have stayed at many Ibis Hotels in France over the past 8 years and while they are rated as 2 and 3 stars, we know we are going to get a comfortable bed, a clean room, a great location and access to parking (even if we have to pay extra). Because they are rated 2 or 3 stars we accept (reluctantly) that we are going to have crappy disposable plastic “glasses” and paper/cardboard cups etc etc. We don’t agree with it but that unfortunately, is the way it is. On the other hand, when a hotel is rated 4 star, you should be able to expect a higher standard – wrong. We booked 3 nights at the Mercure Strasbourg as we are Accor members and it was rated 4 star. Firstly, the good points: The location was excellent. Good secure car parking was available at a cost (17 Euro/night). Breakfast was quite good and the staff at breakfast were very friendly and helpful. The staff at reception were quite good, friendly and helpful. Now the important points: There was no lift access to reception or your room from the garage. We had to struggle to carry all our luggage up a very dangerous spiral staircase to reception level before we could use the lift to get to our room. We asked where the bar was. This consisted of a refrigerator in the corner of reception. If you wanted a drink you bought it and basically sat in the middle of reception – or slightly to the side of reception to enjoy your drink. We decided to pass on this pleasure. There was no restaurant. We had to go to the Sofitel next door for a restaurant and bar and this by the way was excellent. There had obviously been an attempt to decorate the reception and rooms to make it look like a more modern boutique type hotel but in our minds it had failed miserably. The interior looked old, smelt old and was old. It really needs a serious amount of money put into it if they want to claim a 4 stare rating – 2 stars, then that’s OK but there are many 2 star hotels that would put this one to shame. When we checked in, we found we had 2 half rolls of course single ply toilet paper. The next day after the room was made-up we had 1 half roll of course single ply toilet paper. We requested and received a bucket of ice to our room each evening ( so we could drown our sorrows in private). Early each morning we would put the empty bucket outside our room and that is where is stayed all day until the next bucket was delivered that night. If this were rated a 2 star hotel we could accept many of these deficiencies but please…. Don’t tell us that this is a 4 star hotel.
Located in Historic Center, Hôtel Mercure Strasbourg Centre is within a 10-minute walk of popular sights such as Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum. The 98 rooms at this 4-star hotel include minibars, coffee makers, and flat-screen TVs. Centrally located in Strasbourg, the hotel is also a short walk from Alsatian Museum and Covered Bridge.
For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.
All of Hôtel Mercure Strasbourg Centre's 98 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. 40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and desks.
Renovated in 2014, Hôtel Mercure Strasbourg Centre offers a rooftop terrace, free WiFi in public areas, and a meeting room. Self parking is available for EUR 17 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and express check-in.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 689 reviews