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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

Check in was fine and staffer actually had some semblance of a uniform, which, has been not the norm in other Choice Hotel Group facilities. Reservation was as requested with a minimum amount of time spent checking in. Room and bath were sort of small, especially for the room rate but all in all clean with many niceties, no shortage of USB ports and a knee level night light near the bath. Breakfast was OK for Choice hotels with barely warm breakfast meat and some kind of frozen or powered eggs that I think were supposed to be scrambled. Nothing that fancy with a waffle iron that almost worked, I think the heat setting is a little low. But...the view from my second floor room with the sunrise on the Blue Ridge mountains made up for a lot of little irritations. Best Choice Hotel Group I have stayed in for a long time and if you read my TA comments on Choice you know that I think the chain has gone down hill since the overseas take over. This one is fine.

If you don't have a reservation, you will be amazed how long it takes to check in. If you do have a reservation, you will also be amazed how long it takes to check in. If you arrive at 3:45 to check in, your room may not be clean yet. We found this amazing. Our room was clean and comfortable. The bathroom, although a bit on the small size, was adequate with good counter space and good water pressure in the shower. The breakfast was quite good. Much better than I have had at more expensive hotels. There was a wonderful woman who constantly checked to make sure everyone had what they needed. My only complaint is: no real butter! Also, popcorn in the lobby was nice. Both our key cards quit working and it took TWO trips to the lobby to get them re-coded correctly so we could get in our room. We would stay here again for the nice rooms and excellent breakfast (at the expense of less than efficient staff).

My first inkling of a stay at this property was an I-81 road call (hands free of course) to make a reservation. The young lady (Tanna) was helpful, friendly, and funny and began the welcoming process from 100 miles away, then greeted us the same way when we arrived. The drive up to the hilltop hotel will require a lower gear for some heavier trucks and parking for trailers or long trucks is marginal and haphazard. NOTE: The height of the portico at check-in is only about 9 feet. If you have a height-restrictive vehicle, pull to your left when you drive up. There is no way to turn around once you get to check-in and you have to hit reverse and back down to the far end of the lot. I found out the hard way. Property management may want to put up a height restriction sign somewhere. The lobby and restaurant were modern and spare in that neauveau-hotel way. Very well maintained and clean, but a bit cold in that modern-look way. Fortunately, the friendly staff helps overcome some of that. There is an outdoor pool that appeared clean and inviting. Our room was typical - well made up and spotless but in all of those earthy tones that can can get boring and give many hotels chains a sameness that neutralizes any distinction . The bathroom was noticeably tiny so the morning was cramped. I prefer an outside sink and mirror but this is an economy hotel - frills were not expected. There was a window seat which makes me believe that this was once a Microtel. Fortunately, this is more appealing than the harsh minimalism of Microtels. Breakfast was neutral, blah, meh. I am sure that there were eggs and cereals, some bread-like items, and a meat but I can't remember much about them other than the eggs were flavorless. I think even economy chains can add something inexpensive that triggers a positive response. In this case, a pot of fresh oatmeal would have been nice. Or sausage gravy and biscuits since it is the the South. Boxed eggs and frozen sausage patties seem too fast food to me somehow. To their credit, the food was hot and always refilled, and the eating area was clean and bright. Just not special. Would I stay here on a vacation? No. Would I stop here again driving through or for a short stay? Absolutely and without hesitation and I will recommend it to friends. Clean and comfortable - very reasonably priced - better than expected in the Quality chain - and a convenient location with a hilltop view.

If you read any of my reviews, you know that cleanliness of the rooms is what I focus on most. Room and bathroom were on the small size, but the beds were clean and comfortable and bathrooms were clean and had all that we needed. Bonus was a larger than normal hotel refrigerator. Breakfast was standard, nothing to right home about. Had an issue at check in with having to put in a PIN for credit card use. I had never experienced that before. There was no bypass. You can hear hall noise and doors slamming. Not sure what, if anything you can do about those things. Hotel etiquette 101.

Quality Inn & Suites Staunton has a magnificent mountain view from the front parking lot and pool/picnic areas. The question of whether the view justified the price left us scratching our heads. The hotel is clean, with easy access to both the interstate highway and the town. We think it is $20-$30 overpriced.

Nice hotel in a quiet area. Surroundings are very nice for a roadside hotel. Rooms are renovated (at least most parts). Staff was very friendly. However room and pool could be a little cleaner (stained sheets, sticky desk). Good for a night or two.

Pulled off I81 for the night (5/9/17). Had prior research suggesting the QI would be suitable. Front desk was polite, efficient. Room spacious, clean. Beds were comfortable and firm. Continental breakfast was typical fare. 24/7 coffee, 8PM hot cookies were very agreeable. Wondered how recent it had been remodeled; everything was in good shape. Mountain view was wonderful. Meet all our needs after 9-hours of driving. One complaint: used soap from previous occupant left in the shower. Would stay again.

Stopped here in desperation, the angel at the desk, Autumn, couldn't be more helpful, knew exactly where I was trying to go, and still took the time to look up and copy directions for me. Thanks again, to Quality Inn and Autumn!

Room was quiet, clean, and neat. Great mountain views. Breakfast was adequate and coffee well-supplied. Desk staff was helpful with dinner restaurant ideas and directions. Easy access to I-81 and I-64. Perfect for our stay.

Traveling from Ohio and needed a room for the night and we got a recommendation from a nearby restaurant. The staff was very helpful, the room was clean and the bed was comfortable. Breakfast was about what you would expect, nothing special, but got our day started. Having driven for a good part of the day, we fell asleep early, but a few guests in the hallway were a bit loud until 11:00 PM. Overall, a good night and met our needs.

200 Frontier Dr Staunton VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Rockfish Gap Entrance Shenandoah within a 15-minute walk of Frontier Culture Museum, Quality Inn & Suites is within a few miles (5 km) of R.R. Smith Center for History & Art. This 46-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. The Woodrow Wilson Presidential Library and American Shakespeare Center are also near this Staunton hotel.


Start your day off right with a free continental breakfast offered each morning.


All of Quality Inn & Suites's 46 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs. Other amenities include free newspapers, free long-distance calls, and free local calls.

Property features

Guests staying at Quality Inn & Suites enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 2 Queen Beds, Mountain View (Non Smoking)

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 202 reviews