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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

On December 27, 2017, we were traveling to Florida. It was so very cold, in the single digits. We chose the Quality Inn as we had had such a positive experience at the one in Beckley, Va. When we entered the king room, it was ice cold. My husband turned on the heat, and we went to dinner, gone about an hour. When we returned to the room, it was way hot! We were sweating, but the heat wouldn’t turn off. First, the young gentleman who checked us in was cordial and prompt in addressing our issues. This is all on the management. Pros: large rooms, comfortable beds. Rooms appeared clean. Rooms facing mountains- spectacular! Young desk clerk came promptly to our room to address our heating issue. Upon Our request we were moved to a queen suite. Cons: The heater/a/c unit didn’t work. The clerk came to the room and pulled the cover off. He found the Master Switch and cut the heat off. He then called the manager to get the number for maintenance. The manager told him there was no way he was calling maintenance in this late (8:00pm). She then told the clerk to show us how to turn the heat on and off, that we could get up during the night to turn the heat on or off as needed! We are GUESTS, paid $94.00, which is mid-range, but we shouldn’t be expected to bounce in and out of bed all night. The breakfast was awful. Reconstituted powdered rubbery cold eggs swimming in water. Over microwaved cold chewy sausage patties. I gagged and had a bagel. The breakfast room had 3 tables and a bar top with a few high top chairs. The worst I’ve ever had. Free should not mean nasty. See picture of heater. This is what we all are breathing in? We will not stay there again.

I booked this hotel in October for a 2 night stay in December. The rate at the time was 68.00. On December 19th I had to change to a 1 night stay , unknown to me they changed my rate to 84.00 per night . I had no choice but to stay as it was Christmas eve and we just wanted to visit our grandkids . Very upset with this change and will not use this location again .

Quality Inn Staunton Traveling to spend Christmas with family, we needed a nearby room to crash ad clean up while still spending the majority of our time visiting. The Quality Inn was close enough for a place of refuge and we had stayed there before. Front desk was perfunctory and not particularly friendly but got the job done. They have some nice suites here, but we stuck with our room with a king. No indoor pool for our physical therapy, but the rudimentary excercise room with bike, treadmill and hand weights let us burn off calories. The decor is generally updated and our room offered plenty of plugs and USB ports to keep us linked with the world. Nice fridge but just a closet shelf and hangers for clothes. I am not a fan of hotel breakfasts because I figure if you want a particular thing don’t look for it “free.” Don’t expect too much from a stranger’s idea of breakfast. The coffee dispenser with the button options for black coffee, mocha,espresso, latte, hot chocolate, and decaf, was nice but, as always at these breakfasts, the breakfast dona had a hard time keeping up and for a while you couldn’t get just plain coffee from the machine. She tried. I don’t even bother with the frozen microwaved eggs anymore and the sausage made it into a piece of bread for me but had dried out on one side and adhered to the bottom of the warmer. The sliced bread came blessedly fresh. For those that could afford the calories, there was always the waffle option. The typical bowl of oranges and apples sat on the counter but the apples had sat someplace else in storage too long and were mealy. My first apple had a huge rotten depression on the skin so I just tossed it. Still, I maintain if breakfast is an important meal for you skip any hotel breakfast for a place that will give you what you want. Our first day the room remained uncleared and the linens unchanged. Getting in at 8 pm I had to ask the front desk for dry towels and shampoo. On Christmas Day we found a note on our doing saying they let the staff have the day with their families and if we neede towels, soap, etc., see the front desk. Clean linens and quiet halls gave us what we basically wanted so we’ll probably stay there again.

Very nice hotel, seems like fairly new construction. The front desk staff was friendly and helpful. The room was nicely decorated, I loved the window seat! Also included a fridge, microwave and coffee pot. Ask for a room with a mountain view, most of the rooms have them! The Breakfast room was a little small, but that is my only complaint.

The motel was on a hill overlooking the Shenandoah Valley. It was very peaceful and quiet. The room had a window seat which was wonderful to sit on and look at the view. The room had a refrigerator and microwave. There was a small pool. Breakfast came with the room and the staff was very frfiendly. We stayed here in May 2017.

My husband and I recently stayed at this hotel for a weekend getaway. We booked the king suite and it was enormous. Super clean too! Service was prompt (we called for extra towels and got them maybe 2 minutes later) and friendly. Breakfast isn't anything to write home about but it's free and there's a waffle maker, which is fun. Location was perfect for heading into Shenandoah for hiking or Staunton for dining/shopping.

We stayed here for Veterans Day weekend and were pleasantly surprised. We usually stay in town but booked late so this was our first time here. While not as convenient as being able to just walk from our hotel the location is still easy access to town. The room was clean and comfortable. The bathroom was a bit small, but seemed very clean. The breakfast was fair,but what was expected for this type of hotel. Coffee machine was a single serve and got a bit crowded. Our room faced northeast and we had a very nice view of the mountains. I would recommend this hotel as a good budget stay if you don't mind driving into town.

My husband, Mom and dad and I stayed here on a Friday night for my sister’s wedding. The room was very clean and the staff was friendly and professional. We only stayed one night it was perfect for what we needed and the price was great! I would recommend this hotel and I would stay here again!

Stayed here for two nights. One we used reward points and the other we paid for. You can tell the hotel has recently be updated but whoever they had do the updates in the rooms didn't do a great job. That said, the rooms are clean and adequate. We had a king room and the bathroom was extremely small. Breakfast was the normal hotel fare. I did laundry while here and had to go somewhere else to get change because the evening desk clerk did not have any. So be ware have change if you want to do laundry.

Got in about 8PM on a Saturday. Had to wait just a bit to check in due to the guy at the desk making cookies for the guests. Not a big deal, after all, who can get mad about cookies? He was very apologetic, but really didn't need to be. That gave me a bit of time to wind down from driving. Once checked in I was off to my room. The elevator is close to the front desk and was quick to arrive. I found my room quickly and got situated. The room was clean, large and well appointed. The bathroom was also very well laid out. The bed was comfortable as well, as good or better than most I've slept in. My room was on the back of the hotel and was very quiet. I had to go back down to my car around 11PM and I walked around the parking lot for a bit as I wasn't really tired. Even though the interstate was within eyesight, the area was still very quiet. All in all, I'd say this hotel is a very good option if you're in the area. Getting to the place off I-81 should be no problem. There is a Sheetz gas station and several food options very close by. If I'm in need of lodging in the area there is no doubt where I'll head next time.

200 Frontier Dr Staunton VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Rockfish Gap Entrance Shenandoah within a 15-minute walk of Frontier Culture Museum, Quality Inn & Suites is within a few miles (5 km) of R.R. Smith Center for History & Art. This 46-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. The Woodrow Wilson Presidential Library and American Shakespeare Center are also near this Staunton hotel.


Free continental breakfast is offered each morning.


All of Quality Inn & Suites's 46 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs. Other amenities include free newspapers, free long-distance calls, and free local calls.

Property features

Guests staying at Quality Inn & Suites enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 2 Queen Beds, Mountain View (Non Smoking)

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 223 reviews