Excellent location across the street from the beach (no views) and large rooms, but the hotel itself is tired and and run-down. But that's why it likely costs 1/2 what the nicer hotels nearby charge.
Good for the family.
Great stay for big families & pet friendly. The girl at the front desk is so sweet and nice!
The service was great the only thing the washer didn't work.
The balcony door didnt work well and had a big roach in room also the toilet paper holder was broken
Staff was very rude and unprofessional
The heated pool was a nice luxury. The hotel has been remodeled and served us well. Not directly on the beach, but was at the end of the street and quiet for our stay.
It was located in the middle of what we wanted to do. Nothing
NO DIRECT ACCESS TO THE BEACH! The pictures shown-this is access to the beach are from another hotel that is about 5 minutes walk away. Rooms have 2 full beds, not queen!! Staff is rude and our key was not working at 10:30 on the day of check out even though check out time was 11:00 am. For smokers-DO NOT expect to smoke at the balcony or anywhere at the hotel! The floors were super dirty, it is hard to see since floors have gray laminate. Kids were walking barefoot and it looked like the floors have not been wiped at all.
The pool area is beautiful. The only great thing about this property was Arkenya. She was always sweet & welcoming.
This is not a resort the pictures are very misleading, the floors in our room were filthy, they had dead bugs floating in the pool and the pool bathrooms were gross so dirty, I would never stay at this property again.
I was very disappointed with the check in process. Two employees were talking loudly across the room at each other making it hard to hear the person checking us in. Then we were given keys not keyed to our room. Just a long unprofessional experience overall.
The bathroom was not in good condition. The fan didnt work in the bathroom so it collected water and dripped on the toilet. The shower curtain had mold on it. The shower curtain rod was falling off the wall and so was the toilet paper holder. There was hair all over the bathroom when we arrived.
It was a nice big suite. the pool area was pleasant, but not as big as it looks in the pix. Some parts of the room have been renovated, but parts still show dated qualities. It is a good place for a family of 4 or 5, but I think a little overpriced.
Will stay again. Walking distance to the famous pier 69.
Coconut Cove All-Suite Hotel places you within 2 miles (3 km) of popular sights like Beach Walk and Sand Key Park. The 42 rooms at this hotel include kitchens, furnished balconies, and sofa beds.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include kitchens, furnished balconies or patios, and sofa beds. Limited housekeeping is available.
Guests of Coconut Cove All-Suite Hotel enjoy an outdoor pool, free WiFi in public areas, and a business center. You'll find limited parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include express check-out, a terrace, and laundry facilities.
Excellent location across the street from the beach (no views) and large rooms, but the hotel itself is tired and and run-down. But that's why it likely costs 1/2 what the nicer hotels nearby charge.
Thank you for sharing your review. We appreciate the feedback.
Good for the family.
John, Thank you for sharing your review. We are very happy to hear that you and your family enjoyed your stay. Thank you for allowing us to serve you. It was our pleasure.
Great stay for big families & pet friendly. The girl at the front desk is so sweet and nice!
Maria, Thank you for sharing your great review. We are very happy that you were well taken care of. It was our pleasure to take of you and your family. We hope to see you again.
The service was great the only thing the washer didn't work.
Thank you for the kind words about the service. We appreciate all feedback. We will certainly looking into that issues with the washing machine. Thank you for allowing us to take care of you during your stay.
The balcony door didnt work well and had a big roach in room also the toilet paper holder was broken
Thank you for sharing your thoughts. We are sorry you didn't reach out to us while on the property so that we could have corrected any issues. This time of the year the Palmetto Bugs are everywhere. One of the downfalls of having our pool area surrounded by lush tropical vegetation. We appreciate having the chance to serve you.
Staff was very rude and unprofessional
Mr. Fowler, We are very sorry that you feel this way. The hotel has certain guidelines that we follow and we ask that all guests follow these basic rules. Asking a guest to vacate the pool during a thunderstorm is a basic safety guideline. The hotel does this to prevent any unfortunate circumstances from happening. The hotel also does not guarantee any late check outs. When possible we provide extra time, but due to high occupancy this is not often available. As a guest that checked in early, you should certainly understand. Thank you for sharing your thoughts. We appreciate all feedback. We hope you had a safe trip back to Illinois.
The heated pool was a nice luxury. The hotel has been remodeled and served us well. Not directly on the beach, but was at the end of the street and quiet for our stay.
Thank you for sharing your experience. We are very glad to hear you enjoyed the pool. It is great during this cooler weather. It was our pleasure to serve you during your visit. We hope you will consider us again in the future.
Thank you for sharing your rating. We are very sorry that you did not enjoy your stay. We will share your rating with our team.
Thank you for sharing your review. We appreciate the feedback.