The area surrounding the property is gorgeous. The rooms could use an updating. The beds are double beds, not queen size. We had a gift shop charge that we did not make. The front desk also had two credit cards on file for us so they charged both of them. The problems were fixed and staff was very kind, but to have to make 3 calls to the hotel for issues after our stay was just a headache.
IMAX movie on property. Great golf course & of course Bill Murray’s caddy shack restaurant
This is a very nice place to stay. All the staff are friendly and helpful. The rooms are nice, comfortable and clean. It’s a short walking distance to the World Golf Museum and also the golf course. Would definitely recommend staying here.
Great place very clean and staff was amazing the only thing lacking was food choices with the restaurants being closed due to Covid restrictions and them being short staffed but I would definitely be staying here again and highly recommend it.
Love the area and the cleanliness of the hotel
Convenient to 95. Room looks out to the top of the convention center roof and all the air conditioners. Ugly!
Very nice peaceful location with comfortable rooms and a nice staff.
The exterior of the hotel was what you would expect from a Renaissance. The grounds appeared well kept and, overall in good condition. The interior, however, left some to be desired. Our room, despite being $250.00 per night, was not any better than a Holiday Inn Express. The room was just a room with generic amenities that you can get almost anywhere for half the price. The shower in the room was dirty. Under the step into the shower was moldy and looked generally unsanitary. The bed was marginally comfortable. Again, something you wouldn't expect at the "World Golf Resort Hotel". One of the elevators was out of service for the entire stay so getting up and down was slow to say the least. Finally, we were charged $10.00 per night to park our car. The parking was limited and we were forced to park a long way from the hotel entrance and walk in the rain back to the hotel. It seems that I could've walked in the rain for free.
Great place to relax. Staff also is awesome. No issues
I was disappointed in the hotel for it being a Marriott. The pool did not look like it had been skimmed in days with dead knats and bugs in it. The web page said that the restaurant was open but it was not. The staff at check in does not tell you what they are and are not doing amenities wise. Door to our room stuck and needs tightened or shaved down.
Fellow fixing the cable outage 👍 wish italian restaurant was open
Excellent property for the price. Staff was friendly
We went because my daughter was getting married. When we got to the facility they didn't have any amenities. Nothing was open including restaurant, bar etc. We had to go out for breakfast & nothing decent was close by so we ended up having burger king for breakfast which was disgusting. They didn't have housekeeping , our room was not ever cleaned or garbage taken out or bed made. I complained to front desk & they told me that because I booked through a third party that I have to check with them about a discount. I called up Orbitz & they then called the hotel & they told them that they can only take off $10 day. I was very dissapointed.I will never stay ther again.
great STAFF. I cant remember the young lady name that checked us in very polite and spoke every time she saw us. Great property to stay. Christian you are doing a great job. thanks for everything.
Like the structure and location Do not like the $7 parking surcharge Breakfast was good
World Golf Village Renaissance St. Augustine Resort places you within a 10-minute stroll of popular attractions such as World Golf Hall of Fame and World Golf Village. This 4-star resort welcomes guests with 301 rooms and conveniences like a golf course, an outdoor pool, and a 24-hour gym.
This resort serves as home to a cocktail bar, along with a restaurant that specializes in Mediterranean cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
All 301 air-conditioned rooms feature iPod docks, refrigerators, and minibars. Guests can expect 32-inch Smart TVs with satellite channels and Netflix. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and fans.
At World Golf Village Renaissance St. Augustine Resort, guests enjoy a golf course, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 20 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this golf resort include free WiFi in public areas, a spa tub, and conference space.
The area surrounding the property is gorgeous. The rooms could use an updating. The beds are double beds, not queen size. We had a gift shop charge that we did not make. The front desk also had two credit cards on file for us so they charged both of them. The problems were fixed and staff was very kind, but to have to make 3 calls to the hotel for issues after our stay was just a headache.
IMAX movie on property. Great golf course & of course Bill Murray’s caddy shack restaurant
Dear GERALD, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our amenities and location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Stephen Boudreau General Manager
This is a very nice place to stay. All the staff are friendly and helpful. The rooms are nice, comfortable and clean. It’s a short walking distance to the World Golf Museum and also the golf course. Would definitely recommend staying here.
Dear Nancy, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Stephen Boudreau General Manager
Great place very clean and staff was amazing the only thing lacking was food choices with the restaurants being closed due to Covid restrictions and them being short staffed but I would definitely be staying here again and highly recommend it.
Dear Paula, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Stephen Boudreau General Manager
Love the area and the cleanliness of the hotel
Dear Lisa, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Stephen Boudreau General Manager
Convenient to 95. Room looks out to the top of the convention center roof and all the air conditioners. Ugly!
Dear Steve, While we are glad you enjoyed your stay overall, I'm sorry you were disappointed with your view. We value all your feedback and hope to see you again. Thank you for staying with us. Best, Stephen Boudreau General Manager
Very nice peaceful location with comfortable rooms and a nice staff.
Dear Anonymous, I’m so happy to hear that you enjoyed your stay. It’s encouraging to know you found our location peaceful and staff helpful. I look forward to sharing your review with the team and we hope to see you again soon. Best, Stephen Boudreau General Manager
Dear Anonymous, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Stephen Boudreau General Manager
The exterior of the hotel was what you would expect from a Renaissance. The grounds appeared well kept and, overall in good condition. The interior, however, left some to be desired. Our room, despite being $250.00 per night, was not any better than a Holiday Inn Express. The room was just a room with generic amenities that you can get almost anywhere for half the price. The shower in the room was dirty. Under the step into the shower was moldy and looked generally unsanitary. The bed was marginally comfortable. Again, something you wouldn't expect at the "World Golf Resort Hotel". One of the elevators was out of service for the entire stay so getting up and down was slow to say the least. Finally, we were charged $10.00 per night to park our car. The parking was limited and we were forced to park a long way from the hotel entrance and walk in the rain back to the hotel. It seems that I could've walked in the rain for free.
Our apologies for the challenges you had during your stay. I will follow-up with our departments to ensure a better experience in the future.
Dear Daniel, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Stephen Boudreau General Manager