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Recent guest reviews

First they didn't honor the reservation nor the payment. I had to pay again for the hotel. Then the room wasn't ready till 7:00 pm. The room was filthy, and the staff said they were told not to change the sheets but once a week. No breakfast was provided. This was the worst hotel stay ever!

The man at service desk was extremely rude and unhelpful. Auctally hung up on me

Excellent attention from the night reception staff, very friendly!

Newly remodeled and very clean. Close to downtown Saint Augustine and quiet. Highly recommended as a great value

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The rooms are very unclean and it did not have toilet paper or towels stocked. Not sure if the sheets are even changed in-between stays. Door was a pain to get shut. A little work couldn't make this place a much more comfortable stay and worth the money.

Because of covid -19 precautions, the pool was closed and no free breakfast (which is not stated anywhere when booking) The pillows are very soft and the towels were clean. Overall the room was good for what we paid ($37) for one night this was a good bargain just disappointed about the pool on a hot day.

Good stay. Enjoyed our time, quiet. Week stay again in the future.

Continental breakfast was lacking. Convenient parking.

Very friendly staff, clean room. It was great to have microwave and fridge in room. Breakfast of waffels, juice, cereal, muffins, apples was available in lobby daily. Only complaints: very small bathroom with shower curtain that didnt stay closed, and lots of noise outside the room (all rooms open to outside) starting early each morning. Neither of these were a big enough issue to spoil our stay, though. Very happy at what we got for the price.

It was an old building, but it was fairly clean. Calcium build up in the shower, water damage to the walls in the bathroom. The toilet ran all night. Parking lot to small. We couldn't park anywhere near our room.

The Bathrooms Terribles.. not Clean at all! and need to fix!!

To crout at breakfast time to small and the lady who was at counter so mint.

Nice place, great staff, very friendly and helpful.

The outside appeared to be well kept but the hat great at all. The walls were dirty and so was the bathroom. The bathtub had very visible dirt in it along with hair that was there before i got there. The shower curtain was filthy and the wash tags were stained and old looking. The tv was very small and didnt have many channels to.choose from pluse there was no guide for the tv so there was no way to know what channels were available. The front desk lady wasnt very nice at all. In fact she didn't even great me upon my entertaining and pointed me in the wrong direction of my room. She seemed to be displeased with me asking questions about my reservation as if i was aggravating her.

Seemed like a safe area, quiet. The room had a fridge, microwave, coffee, iron & board and a hair dryer.

NOTHING IS GOOD. THEY DON'T ANSWER THE PHONE . LEFT SOME LUGGAGE AND NOBODY SEEMS TO BE RESPONSIBLE OR AT LEAST ANSWER THE PHONE TO FIND OUT WHAT WE NEED FROM THEM. OF COURSE IT WASN'T FREE SOME HOW EXPENSIVE FOR THE SERVICE. MY ROOM WAS SUPPOSED TO BE SMOKE FREE IT WASN'T . THE ROOM SMELL CIGAR AND HUMIDITY. WE ALSO FOUND CIGARS IN THE BATHROOM. I WILL NEVER RECOMMEND THIS HOTEL TO ANYBODY THIS IS THE ONLY IRRESPONSIBLE HOTEL I HAD BEEN.

State Road 16 St. Augustine FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Laundry facilities

Located within a leisurely stroll of St. Augustine Premium Outlets, Zen Living Suites is within a 10-minute drive of Royal St. Augustine Golf and Country Club. This hotel has 141 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9 AM.


Rooms

All 141 rooms feature microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

Guests of Zen Living Suites enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Onsite parking is available for a fee. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Basic Room, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Basic Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Basic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Basic Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Zen Living Suites

Everyone (24) Couples (4) Family (9)
1
Family Family

First they didn't honor the reservation nor the payment. I had to pay again for the hotel. Then the room wasn't ready till 7:00 pm. The room was filthy, and the staff said they were told not to change the sheets but once a week. No breakfast was provided. This was the worst hotel stay ever!

By on Mar 22, 2021

Review comment responded on Apr 5, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1
Business Business

The man at service desk was extremely rude and unhelpful. Auctally hung up on me

By on Feb 15, 2021

5
Family

Excellent attention from the night reception staff, very friendly!

By on Feb 12, 2021

3
Everyone

By on Oct 17, 2020

5
Everyone

Newly remodeled and very clean. Close to downtown Saint Augustine and quiet. Highly recommended as a great value

By , from Saint Augustine FL on Oct 12, 2020

Review comment responded on Oct 20, 2020

Dear Steve Thanks for staying with us. We appreciate your feedback! I'm looking forward to having you again as a guest in our hotel.

3
Partner Couples

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By on Aug 9, 2020

2
Partner Couples

The rooms are very unclean and it did not have toilet paper or towels stocked. Not sure if the sheets are even changed in-between stays. Door was a pain to get shut. A little work couldn't make this place a much more comfortable stay and worth the money.

By on Jul 28, 2020

Review comment responded on Aug 5, 2020

Dear Traveler We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personal

4
Everyone

By on Jun 23, 2020

3
Friends

Because of covid -19 precautions, the pool was closed and no free breakfast (which is not stated anywhere when booking) The pillows are very soft and the towels were clean. Overall the room was good for what we paid ($37) for one night this was a good bargain just disappointed about the pool on a hot day.

By on May 19, 2020

Review comment responded on May 28, 2020

Dear Traveler We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

5
Partner Couples

Good stay. Enjoyed our time, quiet. Week stay again in the future.

By on Mar 23, 2020

Review comment responded on Mar 23, 2020

Dear Traveler Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

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