Pet Friendly Hotels in Southlake, TX

"The staff from the front desk to the gift shop are all fantastic. Kind and helpful from the moment you arrive. Cute little shop with a great selection of souvenirs and hats. "

"The room keys were given to me at check-in. I was give 3 sets of keys that never worked. I was told I was called later in my room and did not answer, but the phone never rang for 2 1/2 hours we were in there. I came back down when we left for dinner and was given a new set of keys (#4) and when we returned those did not work. I went back down again from the 6th floor and my wife was always stuck outside the room. When I went back down I was told I should have stopped at the desk and made sure my keys that were given to me the 4th time worked. No "I'm sorry" but it was my fault. The management to told me they did not have my number to call me while I was out, but when I checked in they asked for my number and email. The other room I booked under my friend's name was a rewards member and they knew we came and left together. The 5th set of keys worked and by then it did not matter because we sleeping and leaving the next morning. It was frustrating and not handled well at all. The maid was cleaning the room next to our room (done with ours) and even she made my wife stand outside the room. she watched me go up and down the 3 times in the beginning when I went back and forth on the elevator from the sixth floor. It was not our fault yet she had just been in that room and knew it was empty, I showed her my keys and number written on the back of my card holder. She still left my wife stranded outside the room the whole time. The customer service for that situation was not good. "

"Clean and neat"