The layout was nice
The lady at the front desk was great. It was a joy to talk to her. We could have talked all night. We had a large group and she got everyone checked in in very short and efficient order. Definitely an asset on your team.
It's not clean at all. Footsteps on the carpet, stains on the wall paper, and the worst of all, dirty/stained bedding with hair and dust on it!!! Looks like they didn't change the bedding after the previous guest left. Terrible!!! Sleep in our own sleeping bags.
Room was extremely dirty. Bath tub was moldy and dirty. Shower curtain had not been changed in a long while. Even the towels were old and dingy...
Hotel was super noisy and all of the noise from the lobby and bar easily traveled to our hotel room as we were trying to sleep. We called the front desk at 10:30pm and they didn’t do anything about it. Pillows were flat, lock on bathroom door was broken, air conditioning only went to 65 (which is only an issue if you like sleeping in the cold like we do), no fridge or microwave in hotel room, and seemed overall a poor value for what we paid. Worst hotel night sleep we’ve ever had unfortunately.
Wonderful location, clean, excellent service! Everyone is so friendly and helpful. This hotel is how it should be!
Overall it was a pleasant stay. Nice staff. I paid for a breakfast upcharge with my reservation. Any hot food for breakfast is an additional charge even though my reservation was suppose to cover it. Very misleading breakfast policy.
The rooms are great and the bar in the lobby was great for our New Year's Eve stay.
Everythig was clean but in some places a little worn.
Love the 6th floor amenities. Wish they still had a hot tub to relax in.
Was nice inside and out. Clean rooms. Quiet even with slayer performance next door. Connected to arena which was nice for indoor entry. Good for the price
We were put on 6th floor right next to the lounge, very noisy at all times of the day. Curtains torn on one side in rm 624. Did not close properly. Do not like open concept to lower levels as adds to noise level.
Located within a 5-minute walk of Sioux Falls Arena, Sheraton Sioux Falls & Convention Center is within a 15-minute stroll of Denny Sanford Premier Center. This 243-room, 4-star hotel has an indoor pool along with free in-room WiFi and free self parking. Centrally located in Sioux Falls, the hotel is connected to the convention center, and a short walk from Veterans' Memorial Park and Sioux Falls Convention Center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and safes.
Guests of Sheraton Sioux Falls & Convention Center have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
The layout was nice
Dear Justin, We are incredibly grateful that you took the time out to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Marek Vesely General Manager
The lady at the front desk was great. It was a joy to talk to her. We could have talked all night. We had a large group and she got everyone checked in in very short and efficient order. Definitely an asset on your team.
Dear Alan, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all that it has to offer. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Best, Marek Vesely General Manager
It's not clean at all. Footsteps on the carpet, stains on the wall paper, and the worst of all, dirty/stained bedding with hair and dust on it!!! Looks like they didn't change the bedding after the previous guest left. Terrible!!! Sleep in our own sleeping bags.
Dear shengze, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our team to foster improvements. For this reason, we hope to host you again. Sincerely, Marek Vesely General Manager
Room was extremely dirty. Bath tub was moldy and dirty. Shower curtain had not been changed in a long while. Even the towels were old and dingy...
Dear Anonymous, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Jason Peters General Manager
Hotel was super noisy and all of the noise from the lobby and bar easily traveled to our hotel room as we were trying to sleep. We called the front desk at 10:30pm and they didn’t do anything about it. Pillows were flat, lock on bathroom door was broken, air conditioning only went to 65 (which is only an issue if you like sleeping in the cold like we do), no fridge or microwave in hotel room, and seemed overall a poor value for what we paid. Worst hotel night sleep we’ve ever had unfortunately.
Dear Anonymous, I’m sorry to hear that noise pollution interrupted the comfort of your stay and that our accommodations were not to your liking. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Jason Peters General Manager
Wonderful location, clean, excellent service! Everyone is so friendly and helpful. This hotel is how it should be!
Thank you for choosing the Sheraton and providing your honest feedback. We are delighted you enjoyed your stay and look forward to your next stay with us.
Thank you for choosing the Sheraton Sioux Falls and providing your valuable feedback. We are delighted you enjoyed your stay and hope to see you next time you are in the area. Have a wonderful day,
Thank you for the positive rating. We are delighted you enjoyed your stay and hope to see you next time your travels bring you to Sioux Falls. Have a great day!
Dear Leah,I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit.Sincerely,Richard McSweeneyGeneral Manager