Sinai Peninsula Vacation Packages

Customer service is amazing, always willing, always smiles... great place

The hotel is absolutely beautiful. The hotel offers several pools and the beach is gorgeous. The staff were polite, friendly and for the most part helpful. The food at the restuarants was delicious; both Italian and Indian and their staff were fantastic. The staff at both restuarants were attentive and delivered 5 star service. The buffet breakfast accomodated just about every culture which was excellent. My biggest complaint about the Sheraton is that it is rated a 5 star but the quality of service provided by the hotel is not 5 star. You have to pay for everything... You cannot use the spa pools unless you get a spa treatment. They don't even provide a shuttle to the airport (the claim was that I was taking an international flight and it took longer... when in all actuality there are no international flights from Sharm and all flights leaving Sharm are domestic because they go to Cairo. In fact the hotel provides a limo service that has outrageous prices as compared to the regular taxis (which by the way the hotel won't even permit past the security gate). That is even okay for security consderations but the limo should at least be competitive since the hotel has limited shuttle service to town. We had an early morning flight to Cairo for a tour and was not even provided with a "to go" breakfast box. In fact when my daughter inquiried about the breakfast she was told she had to go to the resort side (we paid for the full breakfast package). I brought this up to "guest affairs" who told me she would report it to management but nothing was said when I checked out. Also, I took one item from the mini bar that cost (according to their price list) 15 Egyptian pounds. When I checked out they wanted to charge me 25 egyptian pounds. When I asked why the price difference I was given some flaky reason about the difference being for Unicef. After I questioned it the price went back to 15. This is not 5 star quality. I have stayed in many 5 star hotels; Hyatts, Westin, other Sheratons, Ritz, and this one by far lacks the 5 star quality I am used to.