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Grand Rotana Resort & Spa

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Photo gallery for Grand Rotana Resort & Spa

A large, illuminated swimming pool surrounded by palm trees and a resort setting at dusk.
Creator video
A beachside resort with palm trees, sun loungers, and a view of the sea.
A circular outdoor lounge area with sofas and round tables, overlooking a sunset over the sea.
A modern living room with a pool view, featuring sofas, a coffee table, and a lamp.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Shark's Bay, Sharm El Sheikh, South Sinai Governorate, 46619
  • Place, Shark's Bay
    ‪3 min walk‬
  • Place, Ras Mohammed National Park
    ‪3 min walk‬
  • Place, Shark's Bay Beach
    ‪8 min drive‬
  • Airport, Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed (Sea Front)

A hotel room with a large bed, a desk with a lamp, a chair, a TV, and a balcony with a view of the outdoors.

Room, 1 King Bed (Sea Front)

  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Sea Front)

A hotel room with two beds, a TV, a desk with a lamp, and a view of the beach.

Room, 2 Twin Beds (Sea Front)

  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Sea View

A hotel room with a large bed, a desk with a TV, a chair, a small table with a vase, and a balcony with a view.

Room, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Sea View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Room, 2 Twin Beds, Sea View

  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk with a TV, and a balcony with outdoor seating.

Room, 1 King Bed, Garden View

  • Garden view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

A bathroom with a sink, mirror, and a hairdryer mounted on the wall.

Room, 2 Twin Beds, Garden View

  • Garden view
  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Club Lounge Access (Sea Front)

A hotel room with a large bed, a desk with a lamp, a chair, a TV, and a balcony with a view of the outdoors.

Room, 1 King Bed, Club Lounge Access (Sea Front)

  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Club Lounge Access (Sea Front)

A bathroom with a toilet, sink, mirror, and shower.

Room, 2 Twin Beds, Club Lounge Access (Sea Front)

  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Panoramic Room, 2 Twin Beds, Sea View (Pool View)

A modern bathroom with a large mirror, a sink, a glass shower enclosure, and a towel rack.

Panoramic Room, 2 Twin Beds, Sea View (Pool View)

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Panoramic Room, 1 King Bed, Sea View (Pool View)

A hotel room with a large bed, a desk, two chairs, a TV, and a painting of a cityscape.

Panoramic Room, 1 King Bed, Sea View (Pool View)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Sea Front)

A hotel room with a large bed, a desk with a lamp, a chair, a TV, and a balcony with a view of the ocean.

Suite, 1 Bedroom (Sea Front)

  • Beach view
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed

Villa, 5 Bedrooms (private Garden and Pool)

  • Sea view
  • 7104 sq ft
  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds and 4 Twin Beds

Villa, 4 Bedrooms (private Garden and Pool)

  • Sea view
  • 4951 sq ft
  • 4 bedrooms
  • Sleeps 9
  • 2 King Beds and 4 Twin Beds

Bed in dormitory GARDEN VIEW

  • Sleeps 1

Bed in dormitory STANDARD

  • Sleeps 1

Bed in dormitory SEA VIEW

  • Sleeps 1

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About the neighborhood

Sharm El Sheikh

Located in Shark's Bay, Grand Rotana Resort & Spa is within a 5-minute walk of sights such as Shark's Bay and Ras Mohammed National Park. This 526-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Shark's Bay - 3 min walk - 0.2 miles
  • Ras Mohammed National Park - 3 min walk - 0.2 miles
  • Shark's Bay Beach - 8 min drive - 1.7 miles
  • SOHO Square - 14 min drive - 2.6 miles
  • Domina Coral Bay Congress Centre - 14 min drive - 3.5 miles

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH) - 13 min drive

Restaurants

  • ‪Nora - ‬8 min walk
  • ‪La Pergola Italian Restaurant - ‬13 min walk
  • ‪Fisherman Restaurant - ‬11 min drive
  • ‪Poseidon - ‬8 min walk
  • ‪Churchill Bar - ‬8 min walk

About this property

Grand Rotana Resort & Spa

Grand Rotana Resort & Spa features a private beach, a full-service spa, and 3 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for USD 18 per person one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include karaoke, a children's pool, and a gym.
Guests can stay connected with free WiFi. Tempur-Pedic beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, electric kettles, and safes. Change of towels is available on request.
A private beach, an outdoor tennis court, a health club, and in-room fitness are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen The Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

View from property
Savoy Sharm El Sheikh
Shark's Bay
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.6 out of 10, Excellent, 365 reviews
$207 nightly
The price is $247
Oct 2 - Oct 3
Total with taxes and fees
Savoy Sharm El Sheikh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 per person
  • 2 beach bars
  • 4 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Mezzaluna
  • Palms Restaurant
  • Ramses
  • Silk Road
  • SkyBar

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Karaoke
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Elevator (35 inch wide door)
  • Hospital bed
  • Pool access ramp on site
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (19 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Built in 2005
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free weights
  • Phone
  • Safe
  • Stationary bicycle
  • Treadmill
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

You will be asked to provide the property with a copy of your passport after booking

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 18 per person (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking and high chair.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 5:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • Parking has height restrictions.

Property is also known as

Grand Rotana

Grand Rotana Resort

Grand Rotana Resort Sharm el Sheikh

Grand Rotana Sharm el Sheikh

Rotana Grand

Grand Rotana Resort And Spa

Grand Rotana Sharm El Sheikh

Grand Rotana Hotel Sharm El Sheikh

Grand Rotana Resort Spa

Frequently asked questions

Is a free cancellation option available at Grand Rotana Resort & Spa?

Grand Rotana Resort & Spa provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Grand Rotana Resort & Spa?

As of Sep 18, 2026, prices found for a 1-night stay for 2 adults at Grand Rotana Resort & Spa on Oct 19, 2026 start from $252, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Grand Rotana Resort & Spa?

This hotel is situated in Shark's Bay within a 10-minute walk of Shark's Bay and Ras Mohammed National Park. You'll also find SOHO Square and Sharm El Sheikh Golf Resort within a short drive.

Is there a spa available at Grand Rotana Resort & Spa?

Zen The Spa is the hotel's spa and services include deep-tissue massages, Swedish massages, hydrotherapy, and body wraps.

Does Grand Rotana Resort & Spa include a casino on the premises?

No, Grand Rotana Resort & Spa doesn't have a casino.

Will I find an indoor pool at Grand Rotana Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 5:00 PM.

Does Grand Rotana Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Grand Rotana Resort & Spa has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Grand Rotana Resort & Spa allow pets to stay free of charge?

No, pets aren't allowed at Grand Rotana Resort & Spa.

What is the closest airport to Grand Rotana Resort & Spa?

The closest major airport to Grand Rotana Resort & Spa is Sharm El-Sheikh Intl. Airport (SSH), which is 5.4 mi away (13 minutes by car).

Does Grand Rotana Resort & Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Rotana Resort & Spa.

Grand Rotana Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 86 out of 168 reviews
Rating 8 - Good. 49 out of 168 reviews
Rating 6 - Okay. 15 out of 168 reviews
Rating 4 - Poor. 10 out of 168 reviews
Rating 2 - Terrible. 8 out of 168 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nenad

Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Yehia

Liked: Amenities, property conditions & facilities
All amazing
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel good location and clean good food..
Stayed 8 nights in Dec 2024
Verified review

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Yelaman

Liked: Cleanliness, staff & service, property conditions & facilities
All loved stayed for 3 night was impresive
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was lovely stay specially due to friendly atmosphere from the reception and staff House keeper Karim and pool bar man Rami were very helpful to us
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Ibrahim

Liked: Cleanliness, property conditions & facilities
Rooms are mis-sold. Room with 2 single beds are sold as rooms suitable for family of 4.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time!

We loved the hotel! From the staff to the grounds, it was a wonderful experience! Everything is kept very clean and nice, wish we could have stayed longer
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Andrew

Liked: Staff & service, property conditions & facilities
entertainment poor.for five days they were building marques for a new years eve gala night.we were departing on the 29th of december,but had to put up with the noise of builders hammers banging and general noise and waste that comes with 30 men erecting and building a massive construction.the infinity pool was closedfor 4 days.you had to walk over false flooring to get to restaurants and the main reception.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Grand Rotana. The staff were very friendly, the food was great with new buffet options daily, and the resort was clean and well-maintained. The beach was stunning, with amazing coral and fish — a top-notch snorkeling spot! The only downside was the limited entertainment options, which could use more variety and better quality. Overall, a fantastic experience
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people every where are friendly, working around the hour to make your dreams true. Starting from front desk, Amir, Ahmed, going to the concierge, Ekramy, Salama, Ahmed, then to the food resturant, manager Ibrahim, waiters, Yassir, Faris, chief Mohamed for the pasta, chief Mohamed forcthe desert, chief mohamed for special diet. Then the doctor onboard, Dr. Mahmoud. Activity center on the beach is amazing.
Stayed 5 nights in Jan 2025
Verified review

4/10 Poor

raymond

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rating: ★★☆☆☆
Title:Disappointing Stay at a Supposed Five Star Resort We recently stayed at the Grand Rotana Sharm El Sheikh, booked through Expedia, expecting a five-star experience. While there were some positives, repeated issues made our stay disappointing. Positives:
Airport transfers by Expedia were excellent, spotless, comfortable cars and courteous drivers. Flights with EasyJet were smooth, and the Club Lounge was a real highlight thanks to Mohammed and his outstanding team. The restaurant and housekeeping staff also provided great service. Negatives:
From the first day, our rooms suffered serious maintenance problems; a flooded bathroom, ceiling leaks, and faulty air conditioning that required repeated repairs and a room change. The pool area was poorly maintained with missing tiles and loose fittings, and hygiene standards were concerning, both my wife and I suffered stomach upsets requiring medication. One of the main escalators was also out of action on numerous evenings for repair and despite operating a card system sunloungers were reserved with towels well before 8am and left unused for many hours. Dining options were limited (à la carte only twice in 10 nights) and inconsistent in quality. Management was reactive rather than proactive. Having stayed at other Rotana properties, this hotel fell well below the brand’s usual standard. Despite a few standout staff members, the overall experience did not reflect a five-star resort and left us deeply disappointed.
Room view
Pool maintenance: Loose tiles with dirty glue residue around the pool.
Sea view
Sun loungers reserved with towels and left unused for many hours.
Stayed 10 nights in Sep 2025
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Quarto enorme, vista incrível.
Stayed 8 nights in Oct 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr Gut
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

nicolae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto bellissimo, partendo dalla struttura per arrivare al personale e al servizio che offrono
Stayed 4 nights in Dec 2024
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE STAY

-Deluxe room as booked but can't be even normal!! It was room #1127 -Rude rescue team at the pool and impolite way in speaking to gusets and their managers is taking no action at all to stop that. - Room full of ants and insects, cleaning level is a disaster , i have to call to bring some one to take the trash! -Ants were found also in my drink at Ramsis restaurant at the hotel and the guy comfortably said it won't be the last problem!! -Not recommended at all
Stayed 2 nights in Jul 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort

My first and last time such hotel !

I booked upon recommendation of my friend about how amazing the hotel is and stayed in room 1127. Since i entered the room the problems has started. The room supposed to be deluxe one but it was full of insects "ants" and my baby was harmed by them many times !! They said they clean the room every 48 hours but nothing happened, i even have to call to bring some one to take the trash!!!. I found ants in my drink at the restaurant "RAMSIS ONE"! and when I called the guy to show it to him , he looked in the glass saying i am not saying anything although it was on the surface!! then said that such problems happened a lot and this will not be the last time for having such problems so sorry by any way!! I actually dont know how he could speak in such way to a customer till now!.The electric stairs was damaged and i have to climb the huge amounts of stairs lifting my baby stroller just to reach to the restaurant!, The rescue team working on the pool are more than rude, speak in un proper way with my wife to prohibit her from going to the swimming pool claiming that time is ended although it was 5 pm and when we called the Mr Mohamed from the reception, he said no time is still on till 7pm !!! and the guy should not said that and advised if it repeats again just let him know without even taking any action with him!! Very disappointing place, do not recommend it at all.
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

elmetwalli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay

amazing
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but...

Good place but more suitable in summer rather than in winter because adult bool is not heated but kids pool is heated. Rooms some are new and amazing others are old so always choose renovated rooms otherwise amazing place
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la pulizia, la cordialità,l attenzione. e' un resort di livello che si trova direttamente sul mare
Stayed 7 nights in Dec 2019
Verified review

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

رائع جدا

رائعه ومكان جميل جدا انصح بالاقامه به مريح نفسيا اشكر جميع العاملين به من الاستاذ محمود في الاستقبال ورضا واحمد يعملون بكل احترافيه
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

استثنائي

استثانيه منتجع رائع بكل ماتعنيه كلمه رائع اذ ارات الاسترخاء والراحه تجدها فيه متنوع واحب اشكر جميع الاصطف العاملين بالمنتجع عمل احترافي واخص بالشكر موظفي الاستقبال رضاء وعادل ومحمود وفي كلوب روتانا احمد ومحمود قمه بالادب والاحترام لكم مني جزيل الشكر والاحترام
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

منتجع مريح نفسيا

جيدا جدا
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Sendil Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort for family time

Best place to be with family
Stayed 14 nights in Nov 2019
Verified review

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Rotana World Radiocommunications Conference

Weather was excellent; hotel location was good; very friendly staff. Reservations don’t communicate with reception - had two issues.
Stayed 27 nights in Oct 2019