JW Marriott Hotel Shenzhen5.0 out of 5.0
Recent guest reviews
The excellent part, concierge team a chap called Alan and his shift counterpart called Parker. Alan made life getting around Shezhen so easy. He took care of everything like a friend and made sure all was going to plan, this being backed up by Parker. I gave no tip until the end as I left, so it was not as if he had already been induced. Check in, pleasent enough. The executive room was good in terms of size, cleanliness and the plug sockets were taking everything so perfect. I never used the executive floor for breakfast. I took the bigger option on floor 2 and there is something there for everyone and all that I had was fresh, no complaints at all. I will stay there again because of Alan and Parker, if they are gone then I'm not so sure as the hotel itself in terms of decor as you walk in is a bit cold and uninviting which put me off using the bar etc.
Recently, we've host our end of the year office party at JW Marriott Shenzhen. The evening party went out as smooth as silk without any problem. The banquet hall and its equipments were very nice and works well. And the hotel staffs were very helpful - especially the -The Director of Event Booking Center- Maggie Ma was extremely helpful. She works with my HR team and also my outside lighting contractors to ensure all setups and equipments were setup and ready to go that evening. She also works with my HR team to choose the table and setting arrangements, the sign arrangements and as well as arrange to have our props for the shoow to be transport to the banquet hall! She did a such wonderful job! All of our senior managerment and our staffs were so pleased and happy, we will host another party event there soon. - by the way.. did I also mention the banquet price was also extremely reasonable !!! Again, thanks to JW Marriott SZ for making our 2017 end of the year dinner party so successful We had such a great time there!
Have stayed in this hotel several times and the service has been excellent every time. Cherry, doing my room is excellent. Echo, Christy, Sammi, Mike, Angela, Aimee at the Lounge cannot be better . Christy makes me happy everyday when I meet her. Now she is part of my family. Overall the Staff has been welcoming, friendly and very accomodating.
This places looks modern from outside, but their service is not the best. The hairdryer doesn’t work in the room, cannot be plugged tightly on the wall and they tried three times still cannot fix it. When I checked in, the safe was locked and it was too late for housekeeping to come into the room, so I couldn’t put my stuff in the safe for the first day. There was no room service menu in the room. I arrived late at night and it took 30 mins for them to deliver the room service menu, so I had to stay up till 1 am to finish the meal. After room service, I called front desk to remove the dining cart but after I came back, the cart was still there. I had to call twice. The windows cannot be open. Air conditioner keeps the same temperature regardless you set it to heat or cold, or whichever temperature on the monitor. The conference has some air circulation issue. We had a meeting there with about 50 people. And it smelled so bad!! Overall service was not at where it needs to be. Find another hotel if you can!
I have stayed at this property on numerous occasions. It is conveniently located near a major MTR station and makes getting around very easy. The rooms are excellent and so is the staff. Where the property really excels is the executive lounge. I am a lifetime platinum premier and I can tell you his is the best lounge in terms of quality and service in the world. The staff is outstanding and Echo is by far the best employee
In Shenzhen Marriott 1st time and expected the level of Services... check JB after 8pm and room reservation was kept for us with just an email saying we will be late ... Thank You. Room was very nice and just love the big bed with super clean sheets. Wide selection for breakfast but need do away with the signing for breakfast even thou is inclusive ... with the Go Green in room so why waste paper .... Checking in and out was not too slow ... will be back again.
It is my first time staying with this property in Shenzhen. Upon your reservation online, you will receive emails from the hotel “at your service team” providing you with all the information you need to know and also the direction to the hotel as well. The hotel is located in Chegongmiao Metro Station J1 exits and walk about 5-10 minutes. Ms Daisy the receptionist and he concierge team are amazing ! Very warm welcoming me and very professional in manner. I am so happy with the room assigned although I came very late also very worried that my room reservation will be cancel but surprisingly no even the hotel is fully booked. The Japanese Restaurant is really amazing and the Service is great !
Stayed in this hotel a couple of weeks ago for a family trip. Reception staff Eyre was very friendly as well as meeting my expectations when requiring information. Great breakfast and with a very spacious, cozy and classic feeling living room.
I travel to this hotel quite frequently for business. My last trip happened to be on my birthday. The staff wished me a "Happy Birthday" upon check in. The front desk called later and asked if the chef could make me a cake, but it would take 4 hours. The cake was delivered to my room with fruit and a card. A special thanks to Manager Gabriel Zhang and staff for their generosity and thoughtfulness.
A very nice property that is centrally located. The rooms are very nicely appointed and have nice views of both the water and the city. The executive lounge offers a nice selection of food and beverages along with nice views of the area.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Futian within a short walk of Shenzhen Golf Club, JW Marriott Hotel Shenzhen is within 2 miles (3 km) of Donghai Cultural Square. This 5-star hotel welcomes guests with 402 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. In central Shenzhen, the hotel is also close to Shenzhen Convention and Exhibition Center and Lianhua Mountain Park.
Relish the fusion cuisine at Cafe Chinois, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
JW Marriott Hotel Shenzhen's 402 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. Guests can expect 42-inch Smart TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and laptop-compatible safes are also standard.
JW Marriott Hotel Shenzhen features a full-service spa, an outdoor pool, and a fitness center. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 1061 reviews