JW Marriott Hotel Shenzhen

The worst service you could ever get in a five-star hotel. I was taking care of my little brother, they offered me a 'suite', which was not, this is the fifth review that I am writing tonight, that's... just horrible. Just horrible. But still a big shout-out to that concierge guy who helped us a lot.

Tom's service is the best in hospitality. Breakfast was absolutely delicious and luxury service was impressive. I recommend this property to all travelers. This property is ideal for business and family travel.

The hotel is not the newest, but lobby, rooms and restaurants are still very nice. Especially breakfast is excellent with a great selection of food. The staff is very friendly and helpful. Nice location and quiet rooms.

The hotel is very nice, staff are great. Great breakfast, lot of selection and nice atmosphere. Only been here one night on my trip so far but look forward tonthe remainder of the week. Will certainly stay here again the next time I am here in town!

This hotel is quite new, well located and the rooms are modern and comfortable. It seems to be great value compared to comparable properties close by. The executive lounge provides great meeting facilities and the staff was wonderful and very attentive. The food offerings throughout the day are also very good, and I would recommend booking a room with lounge access if you don't have it as a Marriott Rewards higher tier member.

We have been staying at the JW Marriott Shenzhen already a few times for business and with the family and have never been disappointed. The hotel staff is always smiling, volunteering to help and takes care of any request efficiently. The rooms are impeccable, we were delighted to stay in a suite which was just perfect for our family of four and had an incredible view on the Shenzhen,Futian Also, the infinity pool in front of the Shenzhen . The hotel has a fantastic choice of restaurants. We ate at the Japanese and the coffee shop restaurant, amazing breakfast better then Ritzcarlton Shenzhen Breakfast , the food was outstanding, a great dining experience with superb service. We got taken care of really well by Tom Wang-Ex Chef who was absolutely phenomenal with our kids, who adored her. I highly recommend this hotel to anyone visiting Shenzhen. This is great for families as well as business travelers and tourists who are looking for a luxurious experience. Definitely #1 on my list of SZ hotels.

First time stay in JW Marriott Hotel Shenzhen. Very nice hotel with excellent staff, especially the staff Cici Chen, Sammi and Echo in the executive lounge, I was ask for the smoking room however the room was not ready yet, they provided me a guest room for rest and wait for my room ready. It is very warm service. I will be back.

I stay at this great hotel frequently! The Staff are always excellent, truly helpful, and so professional. The staff beginning at the taxi drop off/pick up location, the baggage handlers, the concierge, lobby reception/check-in, bellboys, house keeping, and Executive Lounge Staff have always been 5-Star performance. As a Marriott Platinum Member I usually check in and out at the Executive Floor Reception. I can't recall all the names that have demonstrated greatness, but Cici, Sammi, Mike, Fred, Molly, Echo, Angela, Cozy, and the female Chef (can't remember her name) in the Executive Lounge and others who I don't recall their names, easily come to my mind! Also Stephen! Additionally, the staff in Man Ho restaurant are always so efficient and attentive! I choose to stay at the JW Marriott Hotel Shenzen and will continue to do so as a result of the excellence of the Staff at this great hotel! I deal with Cici the most often and she is always excellent! Greg Campbell - Marriott Executive Platinum Member

As said even though the first were a bit on the negative side, the rest of the stay was outstanding. Great room - great service at the club floor. Service level on the phone is also perfect. Great team, professional, work with courtesy, all with a smile. This is not really common in China that's why I had to post it. Perfect location for business and will for sure return on my next stay in shenzhen.