Shell Key Preserve Vacation Packages

It was very comfortable. I love the fact you have transportation to go to the beach and that you gave us the umbrella, towels and chairs. The front desk personnel were very nice and helpful. Thanks

Hotel was real nice, but being where it is, I guess I expected a little more in the room. To me, it was no different than any other hotel. I also feel the amenities should be available a little later, mainly on the weekends. Staff was great and everything was clean.

It is a beautiful property and the bar and pool on the rooftop is a wonderful experience. However, on our second night, we had a smell coming into our room from the AC and heating unit that was absolutely toxic. It’s smelled like burning, rubber or electrical wires burning. Every time the system came on the smell dominated the entire room. My wife and I were very concerned and felt very uncomfortable breathing the air. When I told the desk about it the next morning, they offered a $50 refund. I didn’t say anything more, but I was really kind of shocked. It ruined our entire second night and we were awake a good portion of the night. In my mind. They should’ve refunded the cost for that nights stay but they did not. Having said that, all the other aspects of the hotel were more than acceptable.