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Recent guest reviews

Overall, the property was better than I expected based on a number of reviews I read. Room (I was in a king room on the 22nd floor) was a good size, and bed was very comfortable. There was street construction outside, but the noise was not terrible at night (and, in any event, if was certainly beyond the control of the hotel).

Property looks very old or poorly maintained. Room was large but no window in bedroom and then very large window in bathroom. Bedroom was very dark. No hot water for shower in morning. Sink I. Bathroom didn’t drain. Carpets were extremely dirty.

Book this hotel coz it’s close to the train station and shuttle to the airport. Although I didn’t use the subway, but it should be pretty convenient for other travelers. Rooms had been remodeled, beds are comfortable. Room is clean. Didn’t like the check in process. I reserved a room with two twin beds and asked the girl named Abby to see if she can switch to a king bed room. The answer was no. I accepted it. While I was still there waiting for the key, another guest came to check in with Scarlet. He also booked through a travel agency. He made the same request to have a king room instead of twin room and Scarlet accomendated his request. That was a slap on the face. That guest is Caucasian and I am Asian. Not sure if that was the reason why we got different treatments, but heard people were saying hotel staff value foreign guests more. And the room I got from Abby was right across from the elevator, speechless. However, I have to give credit to the girl who accomendated my request for a late check out the next day. Too bad I called from my room and didn’t get her name. Concierge was good, I left my luggage there after check out without any issues and they offered to call cab for me upon departure.

I stayed in room 1116 on new year eve 2017-2018. The main power switch doesn't control the lamp on the nightstand, so I was looking for the switch. And to my shock, the yellow electrical wire was cut and exposed. Since the light was still on, this indicates that the "ground" wire has been terminated so the lamp was not grounded, leading to potential risk of electrical shock. This is not acceptable! This cable does show sign of repair, but why did they intentionally left the ground wire unrepaired and exposed? Any exposed wire sprouting from a 220v outlet is extremely dangerous! This hotel should be immediately banned from any US based travel agency until improvements are made and electrical hazards are removed. I am a manager working for a top US electric company so I know what I am talking about.

Not that bad staff members but the facilities are good and the location is not bad

The hotel is very close to the main railroad station and is at a convenient location. The rooms are nice. The staffs are polite and efficient (the checkout process is much faster than many other Chinese hotels). The rooms are in nice condition. Although my room is quite small, I pay a relatively low rate and so have no complain on it. Based on the rate I paid, it exceeds my expectation.

I had a tough flight into Shanghai - Delta messed up my connections and I traveled for 21 h pure flying time. As a result I was late by 12 h to check in, in fact it was the next day when I arrived, and I had to catch a train in 3 h. So, I thought I used my room, if they'd let me in, just to take shower and lie down for a couple of hours. Not only that they let me do that, but they were extremely friendly, attentive, and this very short stay allowed me to recuperate and be ready for the next leg of my trip.The hotel is one block away from the train station, it's modern and they breakfast is very good.

Nice hotel by the train station in Shanghai, one of the cheaper hotels in the area, but still about 700 yuan a night. Managed by Accorhotels which is nice, since I have a platinum card with them, however the hotel as most Accorhotels in China do not know the benefits of the card, so sometimes hard to get them.

330 Meiyuan Road, Jingan District Shanghai Shanghai

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Jing'an, Pullman Shanghai Jing An is within a few miles (5 km) of popular sights such as Nanjing Road Shopping District and People's Square. This 4.5-star hotel has 287 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

Pullman Shanghai Jing An's 287 rooms provide minibars, free newspapers, and free bottled water. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

At Pullman Shanghai Jing An, guests enjoy features like an indoor pool, a fitness center, and a spa tub. Self parking is available for CNY 50 per day. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Superior Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Suite, 1 King Bed (CEO)

1 Double Bed | Sleeps 3

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Pullman Shanghai Jing An

Everyone (6)
3
Business Business

Overall, the property was better than I expected based on a number of reviews I read. Room (I was in a king room on the 22nd floor) was a good size, and bed was very comfortable. There was street construction outside, but the noise was not terrible at night (and, in any event, if was certainly beyond the control of the hotel).

By , from Chicago on Dec 16, 2019

2
Business Business

Property looks very old or poorly maintained. Room was large but no window in bedroom and then very large window in bathroom. Bedroom was very dark. No hot water for shower in morning. Sink I. Bathroom didn’t drain. Carpets were extremely dirty.

By on Oct 16, 2019

4

best location

Everyone

Book this hotel coz it’s close to the train station and shuttle to the airport. Although I didn’t use the subway, but it should be pretty convenient for other travelers. Rooms had been remodeled, beds are comfortable. Room is clean. Didn’t like the check in process. I reserved a room with two twin beds and asked the girl named Abby to see if she can switch to a king bed room. The answer was no. I accepted it. While I was still there waiting for the key, another guest came to check in with Scarlet. He also booked through a travel agency. He made the same request to have a king room instead of twin room and Scarlet accomendated his request. That was a slap on the face. That guest is Caucasian and I am Asian. Not sure if that was the reason why we got different treatments, but heard people were saying hotel staff value foreign guests more. And the room I got from Abby was right across from the elevator, speechless. However, I have to give credit to the girl who accomendated my request for a late check out the next day. Too bad I called from my room and didn’t get her name. Concierge was good, I left my luggage there after check out without any issues and they offered to call cab for me upon departure.

By , from Los Angeles on Feb 12, 2018

Review comment responded on Feb 26, 2018

Dear Amanda, Warmly Greeting from Pullman Shanghai Jing An! Thank you very much for taking time to share your comments with us regarding your recently stay at our hotel. Please accept my sincerely apology for your inconvenience. Glad that you like the room. We are also so sorry that your check-in experience did not achieve your expectation. Thank you for bringing this to our attention and we have shared your comments with our Front Office Manager to look into the problem accordingly. Once again, thank you for taking time to share your experience with us. We are deeply concerned that your stay experiences did not proceed in the manner in which you had envisioned. Please rest assured that we are taking the appropriate measures to address these practices. We still constantly strive to improve guest satisfaction and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Guest Experience Manager

2

caution: risk of losing your life in this hotel

Everyone

I stayed in room 1116 on new year eve 2017-2018. The main power switch doesn't control the lamp on the nightstand, so I was looking for the switch. And to my shock, the yellow electrical wire was cut and exposed. Since the light was still on, this indicates that the "ground" wire has been terminated so the lamp was not grounded, leading to potential risk of electrical shock. This is not acceptable! This cable does show sign of repair, but why did they intentionally left the ground wire unrepaired and exposed? Any exposed wire sprouting from a 220v outlet is extremely dangerous! This hotel should be immediately banned from any US based travel agency until improvements are made and electrical hazards are removed. I am a manager working for a top US electric company so I know what I am talking about.

By , from Chicago, IL on Jan 2, 2018

Review comment responded on Jan 19, 2018

Dear Guest, Warmly greetings from Pullman Shanghai Jing An! We are very glad to hear that you like our location. But your room experience did not meet your expectation; please allow me to express our sincerest apologies. Thank you for bringing these to our attention and we have already instructed our Chief Engineer to look into the problem accordingly. We offer no excuses for the lack of service. Therefore, I have also spoken to our related department as well as the concerned operational colleagues to ensure that this does not happen again and we are taking the necessary steps to delight our guests. Once again, thank you for taking time to share your experience with us. Please rest assured that we are taking the appropriate measures to address these practices. We still constantly strive to improve guest satisfaction. We sincerely thanks again for your valuable comments, we are looking forward to seeing you soon in near future. Sarah Guest Experience Manager

4

a good hotel comparing the price and nice breakfas

Everyone

Not that bad staff members but the facilities are good and the location is not bad

By , from Seoul on Dec 27, 2016

Review comment responded on Jan 9, 2017

Thank you for your comments regarding your stay at Pullman Shanghai Jing An. It's always a pleasure to receive positive feedback. Your comments will notice related department, and we will improve these problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5

nice hotel

Everyone

The hotel is very close to the main railroad station and is at a convenient location. The rooms are nice. The staffs are polite and efficient (the checkout process is much faster than many other Chinese hotels). The rooms are in nice condition. Although my room is quite small, I pay a relatively low rate and so have no complain on it. Based on the rate I paid, it exceeds my expectation.

By , from Washington, DC on Sep 4, 2016

Review comment responded on Sep 8, 2016

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Central. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4

comfortable and very conveniently located hotel

Everyone

I had a tough flight into Shanghai - Delta messed up my connections and I traveled for 21 h pure flying time. As a result I was late by 12 h to check in, in fact it was the next day when I arrived, and I had to catch a train in 3 h. So, I thought I used my room, if they'd let me in, just to take shower and lie down for a couple of hours. Not only that they let me do that, but they were extremely friendly, attentive, and this very short stay allowed me to recuperate and be ready for the next leg of my trip.The hotel is one block away from the train station, it's modern and they breakfast is very good.

By on Jul 3, 2016

Review comment responded on Jul 19, 2016

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Central. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4

nice hotel by the shanghai train station

Everyone

Nice hotel by the train station in Shanghai, one of the cheaper hotels in the area, but still about 700 yuan a night. Managed by Accorhotels which is nice, since I have a platinum card with them, however the hotel as most Accorhotels in China do not know the benefits of the card, so sometimes hard to get them.

By , from Ringtown, PA, USA on Feb 24, 2016

Review comment responded on Feb 29, 2016

Thank you for your comments regarding your stay at Grand Mercure Shanghai Central. It's always a pleasure to receive positive feedback. Your comments will notice related department, and we will improve these problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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