Hotels near Serramonte Center

"Convenient location, next to gas station and fast food restaurant. Check in staff poor, I asked about accomodations for disability was promptly advised I needed to cancel, rebook, and it would cost more. There was obvious availability. I did not see WiFi instructions at check in, six hours after check in I approached front desk again to enquire. I was greeted with disdain and front desk agent just pointed at his watch then motioned to look at room card holder. I looked and there was zero information on card holder. Front agent forgot to write information on the card and had to write it. Afterwards, I returned to room and realized I could not read his hand writing clearly. After several variations of passwords attempts, I finally got it. There is zero, USB adapters in the room. Room decor is extremely outdated. The bedding in the room is very worn and shows a number of cigarette burns in the bedding. Front desk staff, parked in the most ideal location for disabled patrons to unload and check in. The area in question was directly in front of check in office and covered. Doing this forces the disabled guests to park in uncovered areas and be exposed to rain and mist. There should be more consideration for the paying disabled guest. "

"The facility is clean and inviting. The staff are helpful and kind. I will stay at this location again."

"Overall, it was a decent experience. There were no wash rags or kitchen hand towels. The bedding was very thin. We could not get either the heat or the AC to work. Water pressure was very low in the showers. Some of the windows open to another window behind it. I think rather than reframing new windows, they just installed the newer ones inside. The decking had large gaps."