Concierge called 3 times to pitch a presentation. Give me service, not marketing.
Beautiful property
Beautiful
Great place to stay! I felt my experience with the concierge person who I was directed to after checking in was not professional but otherwise a great place to stay!
The check in process was too long.
Was nice hotel nice staff
Didn't like check in at 4:00 pm , which was somewhat late, instead of standard 3:00 pm time. Similarly, check out was too early at 10:00 pm instead of standard check out at 11:00 pm or noon time. Otherwise, had a gorgeous location.
From the point of parking to check in for my stay all the way to turning in the keys to go home, this was a great place to stay and enjoy in the Sedona area.
King bed was not comfortable- headboard on the wall is for double but mattress is king size. Mattress was not comfortable. Room seems unfinished, The property is going through renovation and this may have contributed to this. On the plus side, property is close to the lake and just a few steps away.
Terrible check in process, we never heard from the front desk when our room was ready. We pre register, finally after waiting long enough we get a room. Only to be put in a dirty room. We have been staying with Diamond properties for years and have to say this was probably the most disappointing check in process, and very dirty.
Nice place to stay! One of the pools heaters was out so only one pool was usable, which was disappointing. Especially because it pushed everyone to the one open pool so it got crowded. It was a very finger table and convenient place to stay. We were glad to be close to town but not in the middle of all the hussle and bustle. Our unit was very comfortable, other than the low chandelier that we kept hitting our heads on. It didn’t really make sense in that space but we got used to it after a couple of days. I would stay there again.
Liked the location and price. Close to hiking. One pool was not heated but it made it very quiet there and a good place to sit in the sun. Check in was easy. Kitchen had everything needed for cooking meals.
Great location. Property interior in need of an update/refresh.
Our concierge Madison, was amazing
It is a time share property. After checking in they will send you to see a concierge and they will offer you 4d/3nights stay to their other properties. Only stayed for a night didn't get a chance to check the whole property for activities, amenities.
Room air conditioning did not work. Rooms also smelled like smoke. On the last night of our stay, the neighbors were screaming in the middle of the night for a full hour. Nothing was done about it. Even though I told the staff about these problems, they were not apologetic about the issues
Great Venue
Located within a mile (2 km) of Sedona Golf Resort, Hilton Vacation Club Ridge on Sedona is within 3 miles (5 km) of Bell Rock. This 236-room, 3.5-star hotel welcomes guests with 2 outdoor pools and conveniences like a 24-hour gym and free in-room WiFi.
TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Guests of Hilton Vacation Club Ridge on Sedona enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. The front desk is staffed 24 hours a day to help with tours/tickets and securing valuables. Additional amenities include 2 spa tubs, free WiFi in public areas, and a business center.
Concierge called 3 times to pitch a presentation. Give me service, not marketing.
Beautiful property
Beautiful
Great place to stay! I felt my experience with the concierge person who I was directed to after checking in was not professional but otherwise a great place to stay!
The check in process was too long.
Thank you for sharing your vacation experience at the Ridge on Sedona Golf Resort. We hope to welcome you back the next time you are in Sedona.
Was nice hotel nice staff
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.
Didn't like check in at 4:00 pm , which was somewhat late, instead of standard 3:00 pm time. Similarly, check out was too early at 10:00 pm instead of standard check out at 11:00 pm or noon time. Otherwise, had a gorgeous location.
Thank you for taking the time to share your experience while at The Ridge on Sedona Golf Resort. We do hope you will be back to enjoy the beauty of the Sedona area. Stay safe!
From the point of parking to check in for my stay all the way to turning in the keys to go home, this was a great place to stay and enjoy in the Sedona area.
Thank you for sharing your experience while staying at The Ridge on Sedona Golf Resort. Seems those beautiful red rocks did not disappoint! Hope you will be staying with us again on your next visit to the Sedona area. Stay safe and travel often!
King bed was not comfortable- headboard on the wall is for double but mattress is king size. Mattress was not comfortable. Room seems unfinished, The property is going through renovation and this may have contributed to this. On the plus side, property is close to the lake and just a few steps away.
Thank you for taking the time to share your experience. We do value the feedback information you have given us and will use this to improve. We do hope you will consider staying with us again while in the Sedona area. Stay safe!
Terrible check in process, we never heard from the front desk when our room was ready. We pre register, finally after waiting long enough we get a room. Only to be put in a dirty room. We have been staying with Diamond properties for years and have to say this was probably the most disappointing check in process, and very dirty.
Thank you for taking the time to share your experience. We do value the feedback information you have given us and will use this to improve. We do hope you will consider staying with us again while in the Sedona area. Stay safe!
Thank you for your feedback. Have a fabulous day!