No Parking area, surprised to find out that we have to pay $35 for valet parking. Paid $35 for that. Did not like that surprise.
Didn’t like the only option for parking was valet at the cost of $35. Other than that we loved our stay.
The cleaning staff did not clean the room, or give me fresh towels for the first three days of my stay. The front desk said I had to special request maid service 24 hours in advance. I requested it for my last two days and still did not get service. Front desk very rude on her cellular phone. No towels at the pool. Dirty pool area.
The bathroom was dirty and lack of supplies
My husband and I spent overnight in this hotel. Once inside the room, there was no ice bucket. The drain in the bathroom sink stopped up, causing water to flow very slowly. Overall, room was ok. This was our first time paying for valet parking at a hotel.... we're used to onsite free parking. Nice hotel. Staff polite and courteous.
The shower head pressure was terrible.. the pillows were so soft that they barely provided any support. The bed was just ok.. also, I requested towels and it took hours. When I called back I got 3 bath towels. No hand, Bart may or face towels.
We changed rooms because when the bedding covers were taken back there was food crumbs and black hairs between the sheets
Limited elevator and no stair alternative! Wait is too long
Bedbugs! We found live bedbugs in our room. The linens were not clean. It was absolutely disgusting. The manager was very apologetic and refunded our stay but it was a horrible experience.
Valet parking was great. They always had the car for us even at 3 am when we departed.
The room was very dusty particularly in the bathroom. The ceiling above the shower head needed to be repaired. There was no housekeeping until you checked out. The valet staff was excellent! Prompt service. The front desk staff was excellent and helpful. The made sure we had plenty of towels. The check in and check out process was seamless. Lastly, it would be great to include water beside the coffee throughout the day. You have to go into the fitness facility to get water.
Excellent lighting. Pleasing lobby; however came in after 10 pm and lobby desk was unstaffed and no valet present. Felt very unsafe as anyone could walk into the hotel.
Staff was friendly, booking & check in were quick and efficient. Room smelled like urine, bedding had blood spots on it.
Very well located to restaurants and bars, needs better toilletries and breakfast choices.
Still coming back from pandemic restrictions but very good in general. Ideal location in Savannah with easy close access to the market, river street, and the historic district, the pool is a plus on those hot summer days!
Location very convenient.
Located in Historic Downtown Savannah, Fairfield Inn & Suites Savannah Downtown/Historic District is next to Chatham County Courthouse and Liberty Square. This 140-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free continental breakfast is served on weekends from 6:00 AM to 9:00 AM. Quench your thirst with a drink at the bar/lounge.
Guests can expect 40-inch Smart TVs with satellite channels and Netflix, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, refrigerators, and coffee makers.
Built in 2017, the brand new Fairfield Inn & Suites Savannah Downtown/Historic District offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 35.00 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
No Parking area, surprised to find out that we have to pay $35 for valet parking. Paid $35 for that. Did not like that surprise.
Didn’t like the only option for parking was valet at the cost of $35. Other than that we loved our stay.
Dear Ruth, I am glad that you had a nice overall experience, and thank you for sharing your review. Please visit us again soon! Best, Darin Rasmus General Manager
The cleaning staff did not clean the room, or give me fresh towels for the first three days of my stay. The front desk said I had to special request maid service 24 hours in advance. I requested it for my last two days and still did not get service. Front desk very rude on her cellular phone. No towels at the pool. Dirty pool area.
Dear Michael,I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,Darin RasmusGeneral Manager
The bathroom was dirty and lack of supplies
Dear Eladia, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Hotel Management
My husband and I spent overnight in this hotel. Once inside the room, there was no ice bucket. The drain in the bathroom sink stopped up, causing water to flow very slowly. Overall, room was ok. This was our first time paying for valet parking at a hotel.... we're used to onsite free parking. Nice hotel. Staff polite and courteous.
The shower head pressure was terrible.. the pillows were so soft that they barely provided any support. The bed was just ok.. also, I requested towels and it took hours. When I called back I got 3 bath towels. No hand, Bart may or face towels.
We changed rooms because when the bedding covers were taken back there was food crumbs and black hairs between the sheets
Dear Triveni, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Savannah Downtown area, valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. We do list our parking fees on our website and are always willing to mention them over the phone when asked. Thank you for taking the time to write and we look forward to seeing you again. Sincerely, Darin Rasmus General Manager