2/10 Terrible
Lisa-Maree
Traveled with partner
Oct 28, 2025
Disliked: Cleanliness, amenities
Awful hotel and the staff was rude and unhelpful. My room had zero privacy i booked a city view and was given a room directly overlooking an office building. All the office look directly into the room and the office building was super close right on top of the room. When I asked to change rooms the front desk Alexis told me all the rooms are like that. She did not offer to move me. In addition, the bed was super soft like a banana. The bathroom was and overall feel of hotel was dirty. When I went down to tell Alexis I am leaving and want a refund she offered me the option of changing rooms and then said we wont refund you because i now offered to change your room so i am accommodating you. She did not do this before I complained. They should refund my money i had to go to another hotel and paid for two hotels. I left a message for the GM and he never returned my call. The staff here has quietly quit. Do not stay at this awful hotel with rude staff and no privacy/bad beds.
Lisa-Maree
Stayed 1 night in Oct 2025