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ANA Crowne Plaza Sapporo

4.0 out of 5.0

Recent guest reviews

the concierge knows ‘nothing’ about the city and what’s in it, or just acts like one. helpless. what a waste of time trying to ask them. i actually googled nice places to only ask for their help for reservation since none of the places’ staffs can speak english. they just read what was written in google out loud to me and all they did was just tried to convince us to visit the hotel’s bar and restaurant instead.

Stayed here recently with family of 4 for the Sapporo Ice Festival.....we were on a group tour so had no choice over selection of room or hotel as included and reserved in price through travel company. Our family includes a 6 and 3 yo..... as others have mentioned our room was” tiny” and with a toddler and child who like their space this was a challenge! We stayed in room 503. We only stayed in our room to sleep and shower otherwise we had to get out as soon as possible for risk of our 2 kids going “ cabin crazy”! We didn’t ask for a larger size room but we never select this size as just too small. I’ve seen other pics on this website so curious as to what size we had. We stayed total of 3 nights. Location made up for size so reason I gave 3 stars. Subway station a few steps outside building. Room came with 3 beds and TV, bathroom and small bar fridge. Little space to place luggage or gear ( for winter). Cleanliness as others have mentioned was ok but did notice in bathroom some mold and a hair on ceiling. Shower pressure was good and beds were comfortable. Our stay included breakfast and we had buffet which was great. Don’t know the cost but great. We did have dinner one night at the hotel as we were too exhausted from being out all day with kids to go out. Dinner was average at best. Staff seemed friendly. Grounds well kept. Would we stay here again ? Only if larger room based on location of hotel.

Staffs here are great helpful and with the Japanese hospitality as expected But...... as a Spire member I really don't understand and find ways to convince myself to keep this as they don't upgrade from their top tier room below a suite to a suite room.... And apparently we were guaranteed an upgrade, so yeah.....

Well situated location... 10 metres to the entrance of the subway train underground...this underground can lead to many other places... Near the Odori Park and the Sapporo Station... There's also shuttle bus to various ski resorts.

Hi to whom in charge , Firstly I would like to comment on your front counter staff Ms Ayaka for being flexible on our late check out (hotel folio 854522) as we were held up by the tax refund counter at daimaru Sapporo. She was very courteous and smiled and extended our key card . But my entire pleasant experience was put off by an old house keeper on my nine floor as she approached my door with repeated bang plus phone calls to chase us out ! The old horrendous lady works on 9 floor and my room 913 checked out on Xmas day . This old lady has terrible hospitality and ought to be put to retirement as she does not fit the brand with zero hospitality not forgetting I am a platinum plus ambassador member ! I am seriously thinking of moving all my stays to Starwood as they treated me with much respect base on my recent stay at W Bangkok . I would seriously need you guys to sharpen up as I am on the verge of swinging over ! Sent from my iPhone Alvin Chia

We stayed here for 2 nights in our way back home after 5 day of skiing. The room is spacious enough, new and clean, has a great open view and also a lot of special amenities are provided. The location is great as you can walk to many places. It’s also very handy having a 24 hour mini store by at the bottom of the hotel. With all that traveling and 2 kids, meal time didn’t always work out but we picked up some freshly and nicely cooked food there. Staff are helpful and the limited English can be a challenge if you need more than what’s provided. All in all, we enjoyed our stay and will return when we return to Sapporo.

If you do not speak Japanese and traveling with a family, do not stay in this hotel. Just checking in 3 rooms takes a team of 3+ front desk staff for over 30 min. We are traveling with kids and this lengthy process for simple checking is just unacceptable. The hotel rooms are nothing like the pictures. Do not pick this hotel if you do not want to test your patience and still end up to be disappointed.

Stayed just one night from Niseko So arriving by train stopped at Sapporo Station is so easy just follow the sign to exit gate 21 by subway. Breakfast has two choices, western or japanese restaurant and I chose the japanese which is superb. Room is spacious , clean and for what I paid this is really worth it . You can walk to odori park or the fish market is 15 minutes away.

I really wanted to like this hotel but in the end I left quite unsatisfied with my stay. It was just for one night but I wouldn't want to stay any longer than that. I'll start with the positives - the room was generally clean and the beds were comfortable. It looks like it has been recently refurbished and so looks pretty new. You get a nice selection of amenities, including complementary tea and coffee and toiletries. The view was also pretty good. However, I had four major problems. First, the room is tiny even by Japanese standards, and is laid out in such a fashion that there is nowhere to lay out a suitcase except the bed which isn't exactly ideal, especially if your luggage is heavy. Surely this is an extremely basic thing for a hotel? Second, while I said that the room was generally clean, one area was an exception - I'm very tall so most people likely wouldn't notice this, but the area above the bathroom mirror was utterly disgusting. It looked like it had never been cleaned at all, and while I can't say for sure it had some black spots that I presume were mold. It was more than a bit off putting. Third, the sink didn't work properly and didn't hold water even with the plug engaged. This made it more difficult than it should have been to shave and so on. Again, shouldn't they check for this kind of thing? A working sink is a very basic thing to ask for in a hotel, I feel. Finally, and perhaps the worst, was the ripoff that is the breakfast. If you pay for it (and at ¥2000 it isn't cheap) you're given a choice of three restaurants - the main buffet, a Japanese restaurant or a café. The main buffet is the biggest and apparently has the best selection, but the queue was going to be 45 minutes long which is too much. So we went for the lesser option of the cafe, which had a smaller, worse selection of mediocre food (dry bread, awful bacon). In essence, we'd paid the same money for a worse breakfast because the hotel couldn't organise the main breakfast area properly. I got an inferior product for the same money, and felt ripped off. You're better off with food from the attached convenience store. Room service breakfast also looked extremely expensive - it was more expensive than the five star Kowloon Shangri-la in Hong Kong! I have no idea how they justify that. I don't recommend this hotel. It's neither as good as the ANA hotel in Kushiro that I stayed in, or as good as the other hotels I've stayed in in Sapporo. It was cheap at the time of booking but I'd have rather paid a bit more for somewhere better.

Having checked the reviews before I went, I knew that this hotel has small rooms. With that in mind, I booked two of the 42sqm rooms for my friend and I on our recent trip to Sapporo. The hotel is being refurbished at the moment, with all but the 20th floor having been modernised. We were both on the 20th floor. First impressions were good - it's not far from Sapporo station and when you go in, the lobby is amazing considering it's a 3-star hotel. There's a gift shop (which has all sorts of souvenirs), as well as a bakery and a somewhat odd "duty free" shop. There's also a doorway into a convenience store, although we found the FamilyMart across the road to have a much wider selection. Check in was swift and smooth and the rooms were on the top floor for guests. I wasn't expecting it, but we were both given 600 points and a bottle of water as a welcome gift. There were two more complimentary bottles of water in the rooms - refreshed daily, along with a few Sapporo biscuits. The rooms themselves were very old and a bit tatty around the edges. It's the only place I've seen an analogue air-con control, for example! The radio was a push-button sort, the bathroom was carpeted (and minus a walkin shower, as advertised on the hotel's website)and the general ambiance was of a slightly faded glory. That said, the room was spotlessly clean and the beds - being firmer than normal - gave me an excellent night's sleep most of the time. The only downside were the windows - they let in so much noise from outside that I awoke several times due to sirens on the street far below, even though I was wearing earplugs. It looks like they're only single glazed. The hotel has three restaurants and as we'd booked breakfast as part of the rate we had the choice of all three - American style, Japanese style or the buffet. The buffet was by far the most popular option and it's easy to see why, as it had everything from Japanese food to pasta, salad, meats, eggs - you name it, they had it! It turns out the hotel is right outside exit 21 of the underground walkway system, which came in very handy when we checked out. It had started sleeting, so it was good to nip down there and avoid the inclement weather... the undergound system goes straight to the main station. All in all, a good stay. Once the refurbishment is complete I've heard the hotel is rebranding as a Crowne Plaza - and it'd certainly be worthy of a star upgrade at that point!

1-2-9 Kita 3 Jonishi, Chuo Ward Sapporo Hokkaido

Hotel highlights

  • Walking distance to Sapporo JR Tower and Clock Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

ANA Crowne Plaza Sapporo places you within a 10-minute stroll of popular attractions such as Sapporo JR Tower and Clock Tower. This 410-room, 4-star hotel has 6 restaurants along with conveniences like a full-service spa and free in-room WiFi. It's in central Sapporo and also a short walk from Sapporo TV Tower and Former Hokkaido Government Office Building.


Relish the Japanese cuisine at Teppanyaki Ishikari, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


ANA Crowne Plaza Sapporo's 410 rooms are air-conditioned and provide refrigerators, minibars, and phones. Guests can expect LCD TVs with pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bidets. Desks are also included.

Property features

Guests of ANA Crowne Plaza Sapporo enjoy features like a full-service spa, free WiFi in public areas, and conference space. Self parking is offered for JPY 1500 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a gift shop, a porter/bellhop, and wedding services.

Room options

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Comfort Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Comfort Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 904 reviews