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Recent guest reviews

They charge me 2 room services for the same night (the only night I spent there) I realised that when I got home. The hotel is nice, the location is great. The staff was just okey.

This is NOT a 4star hotel. Not even one. Disgusting, dirty. Uncomfortable. I would like to send you pictures so you can can see the difference of the pictures you post on your site and the reality

Mattress not confortable. Only horrible machine coffee served for breakfast.

el personal fue amable en todo momento, checkin/out ambos rápidos.

Rua Tenente Negrao 200 Sao Paulo SP

Hotel highlights

  • Close to Ibirapuera Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Itaim Bibi within a mile (2 km) of Ibirapuera Park, The Capital São Paulo Itaim Bibi Future Grand Mercure is within a few miles (5 km) of other popular sights such as Paulista Avenue. This 308-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center. It's connected to a shopping center in central Sao Paulo and also close to Shopping Eldorado and Hospital Sirio Libanes.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.


Rooms

All 308 rooms provide balconies, minibars, and safes. 46-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones are also included.


Property features

The Capital São Paulo Itaim Bibi Future Grand Mercure features an indoor pool, an outdoor pool, and a health club. Self parking is offered for BRL 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Deluxe Casal

1 Queen Bed | Sleeps 2

Superior Suite, 2 Twin Beds

2 Twin Beds | Sleeps 2

Superior Suite, 1 Double Bed

1 Double Bed | Sleeps 2

Executive Casal

1 Queen Bed | Sleeps 2

Guest reviews for The Capital São Paulo Itaim Bibi Future Grand Mercure

Everyone (4)
3
Business Business

They charge me 2 room services for the same night (the only night I spent there) I realised that when I got home. The hotel is nice, the location is great. The staff was just okey.

By on May 1, 2019

Review comment responded on May 7, 2019

Hello !, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

5
Everyone

By on Jan 8, 2019

Review comment responded on Jan 26, 2019

Obrigada por disponibilizar seu tempo e atenção para nos avaliar. Foi um imenso prazer lhe recebr e esperamos que volte em breve! Abraços, Verena Bogéa - Gerente Geral

1
Everyone

This is NOT a 4star hotel. Not even one. Disgusting, dirty. Uncomfortable. I would like to send you pictures so you can can see the difference of the pictures you post on your site and the reality

By on Dec 2, 2018

Review comment responded on Jan 2, 2019

Hello! How are you? I am the new manager of the hotel! It was a huge pleasure to welcome you. I am reading all the comments posted so we can keep what is good and improve what needs to be better. Thank you for sharing your experience, this exchange with our guests is essential for us! I am glad to announce that we are about to begin a huge renovation an soon we will be Grand Mercure Itaim. I would like to invite you to return soon, It will be a huge pleasure to welcome you again. In case of any need, do not hesitate to contact me. Regards, Verena Bogéa General Manager

3

reasonable hotel

Everyone

Mattress not confortable. Only horrible machine coffee served for breakfast.

By on Jul 23, 2018

Review comment responded on Jan 2, 2019

Olá! Como vai? Foi um imenso prazer poder lhe receber no The Capital Managed by AccorHotels, futuro Grand Mercure Itaim! Percebi que seu comentário estava sem resposta, assumi recentemente a Gerencia Geral do hotel e gostaria de agradecer por sua avaliação, esse contato com nossos hóspedes é fundamental para que possamos buscar a excelência, valorizando os acertos e corrigindo as oportuniddes de melhoria. Aproveito a oportunidade para partilhar que nossa cobertura foi reformada e que em breve entraremos em reforma do restaurante, lobby, corredores e apartamentos, certamente teremos um produto diferenciado para oferecer. Espero que volte em uma futura oportunidade, será uma honra poder lhe receber! Estou a sua inteira disposição para qualquer necessidade. Atenciosamente, Verena Bogéa Gerente Geral

4
Everyone

el personal fue amable en todo momento, checkin/out ambos rápidos.

By on Nov 19, 2019

Review comment responded on Dec 28, 2019

Hola Le agradezco por compartir sus impresiones. Será un grato placer volver a recibirla en el futuro. Saludos

The Capital São Paulo Itaim Bibi Future Grand Mercure

Rua Tenente Negrao 200, Sao Paulo, SP 04530-030
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