Mercure Guarulhos Aeroporto Hotel

Breakfast is ok, but dinner at hotel is not very good

In general staying near guarulhos is a negative experience - the cost is high, the options are slim and many are not near the airport. This hotel is actually in the city of Guarulhos not at the airport. Our plane schedule did not line up with the airport shuttle bus schedule so we had to take a cab that cost 50 reais, which is not cheap for an airport hotel. Also I booked the hotel on this site but they still wanted me to pay for the hotel.I finally showed them the email etc and they got it, but it took 10 minutes and I just wanted to check in and go to bed. Other hotels in the chain are normally a little more professional.

Close to airport in funky side of town. Bad restaurant, 10.00usd burger, really bad. Room very dated ,no light in living room ,bulb burned out and fire scorch on wall. Beds were comfy . Would only stay for convenience to airport.

A great hotel if you are planning on staying one night in Sao close to the hotel. Also, comfortable and with great place.

I stayed here as I needed a hotel convenient to Sao Paulo's international airport (Guarulhos). Indeed, when I arrived at this airport I easily found where the hotel shuttle was waiting (ask at the tourist info desk in the lobby) and when I went to take my night flight to the US I again used their shuttle. Be sure to make arrangements in advance at the front desk in the hotel to take it to the airport as it runs certain hours only. It's free. My room was very comfortable - it was a suite with a microwave and fridge, too; very clean. Hotel staff were very pleasant and everyone at the front desk speaks English. Also, if you want to use the internet you can so so for free in the lobby - just ask at the desk; again, I found the staff most helpful.. The hotel is in a building complex shared with two other hotels, and there is a restuarant in the lobby where I had dinner. The food was fine - I had the buffet which had lots of choices. This restaurant is open only at meal times. In the Ibis hotel there is also a small coffee shop which is open 24 hours - I had coffee there several times and it was quite nice. Finally, there is a small bar/lounge you can reach from lobby which opens at 6PM; it seems more used by locals than guests, but I found it enjoyable to sit on its patio and sip a drink.

We did not stay at hotel, was located in wrong area. We are from USA and tried to contact multiple times to resolve but never received a response.

The place is pretty convenient and the rooms are well equipped with everything guest need to feel comfy and rest while traveling.

Normally now all the hotels include free internet for customers, charge it, is like have a hidden cost in the room price.