- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels from Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
- The aparthotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
Mercure Guarulhos Aeroporto Hotel
3.5 out of 5.0
72.0% based on 870 reviews
Recent guest reviews
Housekeeping service was superb they helped us with our sick baby giving tips to reduce fever, location is good, staff at the reception helpful and polite. We had a Breakfast on the weekend and the options were way more limited comparing to the week days
Excellent hotel transfer from airport. Hotel facilities fine for a one day stay. Early check in with room available. Good restaurant facilities with nice menu and also breakfast which was included in room price. Staff very helpful and friendly.
I was working in the area and chose to try a hotel closeby instead of staying in a nicer area of Sao Paulo (to avoid the commute). Wrong choice. This hotel needs so much help… First what is working well: breakfast is good, the bedding was clean, the room was quiet. They have a fixed price lunch buffet or a la carte. Room service was quick too and internet was reliable. What was not good: there is not a lock in the door (from inside): bad bad bad. There isn’t an ironboard + iron available for the guest (you need to pay the overpriced laundry service) what is a complete absurd these days. Furniture looks a little rundown, but that is OK given the cheaper rate. Staff does not promptly help you with the luggage and seems to prefer to talk to each other and avoid eye contact.
Good for short stay; nice swimming pool, ok breakfast. No change money; shuttle for 7 R$ from hotel to airport at 5:25,6:25,7:25 and so on every hour but it is better to book seat in advance.you can pay by card.
Great hotel, great people, great shuttle service Will definitely come back Remember shuttle pick up is at one place only at Guarulhos airport at international arrivals Very courteous staff Great swimming pool, gym, breakfast is great
I wanted to share the good experience with this hotel because I had a trouble with my card and thanks to Douglas (one of the receptionists) I could solve it! Really thanks because when you are in transit is difficult to get some help at Guarulhos airport then was amazing my husband chose this for me but he could pay by Internet but at the end everything was resolved! Clean and tidy room, they have someone helping with luggages at the door and good room service, location also: 5 minutes walking there is a supermarket and the area is quite safe.Then is highly recommended!
Beside Pullman and Marriott Guarulhos, this hotel has the best structure, and due to location and staff, I consider the best option in Guarulhos, both business and personal stay. In the center of city, about 20 minutes from Guarulhos airport, next to ampm convenience store, Subway, Burger King, Extra supermarket. My two kids sleeps on sofa bed, and we can all be in the same room. Nice space for work, and the kitchen, which I consider great with Mercure hotels. Breakfast is great, even comparing between other Mercure hotels, and at last, but not least, nice cost benefit!
I will confidently recommend this hotel to anyone staying in Guarulhos. Not far from the airport, has bus shuttle services which could be boarded at Customer convenient time. Check in was smooth, friendly front desk staff. The rooms to me are spacious enough with flat screened TVs. TV has several channels, only CNN English Channel. Good and favorable movies. The bed is big enough not noisy and clean beddings. The room has a safe and convenient to use. The sitting room is well equipped with mini bar, electric cooker, microwave oven and a set of plates and culinary. It also has a writing table and double seater sofa. Well illuminated with charging points options. The bathroom/toilet is also classic. Toiletries provided, except body lotion which is not provided(will suggest you come with yours). There is dryer available and one bathing towel(probably they can make it two) and two small ones. Restaurant provide breakfast as part of the booking, other meals option not too bad. All good and friendly friends despite the language barrier. We were at the rooftop several, the swimming pool is well kept several options fitness machines. They have sauna but didn’t use it. Security is also a plus in this hotel, can’t access other floors with your card , which ensure security. The lifts are ok although sometimes you have to struggle with the room card to activate the lift to your floor. Generally the staff are friendly cautious and welcoming, ready to attend to your needs. Several nearby facility ranging from supermarkets, the Guarulhos shopping mall and place to chill for the weekend
Had an extra day in São Paulo waiting a flight. As a member of the Accor is the best option within the average price after the Pullman - which is closer to the Airport. However they provided me with a great room, very clean, nice staff... The shuttle to longer than expected tho. I will It put it on my top 3 options in Guarulhos.
As we have been staying in another city during our recent trip to Brazil, we chose this hotel to stay the night before our departure and it was worth the value. The 1-bedroom apartment type room setting with separate living room and small kitchen provides an extra space for our luggages. Staffs are also helpful when we had issue with the internet-wifi connection, and when we asked for water kettle or additional kitchen amenities. Breakfast was so-so and could be more improved with intercontinental menus. Taxi to and from the center of Sao Paulo costs around Rs 80-100 one way. Good thing is that the hotel also has airport shuttle at minimum charge per person.
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
Located in Guarulhos City Centre, Mercure Guarulhos Aeroporto Hotel is adjacent to IV Centenario Square and within a 10-minute stroll of Poli Shopping Mall. This 3.5-star aparthotel has 108 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. In central Guarulhos, the aparthotel is also close to Hall Tree Corner and Parque Shopping Maia.
Dining
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off right with buffet breakfast, which is served for a fee from 6:00 AM to 10:00 AM.
Rooms
All 108 soundproofed apartments feature kitchenettes and space to spread out with living rooms. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, safes, and phones are other standard amenities.
Property features
At Mercure Guarulhos Aeroporto Hotel, guests enjoy an outdoor pool, a fitness center, and a sauna. Valet parking is BRL 20 per day if you plan to drive, or hop aboard the airport shuttle (available on request) for BRL 7 per person roundtrip. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 14 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
72.0% of guests recommend this hotel
Total of 870 reviews
