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The Ritz-Carlton Sanya, Yalong Bay

5.0 out of 5.0

Recent guest reviews

Good stay in this 5 star resort. Spectacular views from the lobby and bar on arrival, in-room check-in efficient and convenient, multiple large pools and also beach, many dining options, although the main restaurant is a bit like a zoo for breakfast due to the sheer size of the resort (hint: pay for club access rooms to avoid the masses!). Also long walks to/from rooms if you are assigned out in the garden area, although the upside of this is peace and privacy. Spa very luxurious and good treatments. Especially liked the traditionally-made Sun Tea in the lobby lounge 'Scene' during afternoon and sunset.

The location of the Ritz in Sanya is excellent. It is located on the far West of the bay and is one of the West-most resorts. The advantage of that is that it is located on a more quiet part of the beach, and it is easy to take a long (1 hour or more) walk along the beach without encountering large numbers of people (sunbathing is not as popular in China anyway). The resort is set a bit away from the beach, but has a beach area with umbrellas, chairs and full service higher up in the dine, which gives you privacy and a great view of the beach and the ocean. Service at the resort is all around excellent, from the bar and restaurant personnel to the receptionists and cleaning staff. Although it is a fairly large resort people recognize you and greet you personally. There is a range of activities (most of which we did not do). The restaurants we went to at the resort are outstanding (reviewed elsewhere). Breakfast is marvelous and has an incredible selection of food. We usually treated it as a brunch and didn’t get hungry until the evening. There is never a wait to get seated. We also highly recommend the hotpot buffet from Sunday to Thursday: it may have been the best buffet dinner we ever had. We had a room with Mountain View, which is pretty and also quiet because it is at the back of the hotel. Some guests mentioned that ocean view rooms do not have much of an ocean view because the resort is set a bit further away from the beach. However, it seems that smoking rooms are on the lower floors, we had a non-smoking room on the 5th floor. Ocean view from those rooms is good. All in all the Ritz dots all the i’s as it comes to resorts (as you might expect).

The service is the best I have experienced. All staffs are with sincere smiles and nice greetings. The service at the executive lounge is perfect. Everything is wonderful except the kids pool is too small.

Special thanks to the Duty Manager, Catherine Xian and Customer Service Officer, Carol. They did a great job! Variety choices for buffet breakfast and many kids activities! We truly enjoyed our stay at RC.

It's overall nice, but encountered noise problem. There's a nice beach, but the pool is too cold in winter. The staff are nice and warm, only the facility in the hotel is getting old, especially the shower is very hard to turn on and off!

Its very nice that housekeeper king service us durning our stay in Ritz-carlton Sanya.King always greeting us n always make surprise to us.Thanks the Ritz-carlton.We will miss u King,and See u next year.Wish u will improve urself next year

Every employee is commendable. Upgrade to a sea view room. Room staff saw that we brought a little baby, specifically prepared a lot of pure water so that we can facilitate the baby to milk powder, thank you very much! However, I do not really remember the specific name. In particular, praise GuoGuo of the guest relations department is very warm and thoughtful in all aspects of concern, let us feel very warm in the Ritz.

Keson is a kind people He help us everything in Sanya our family have a wonderful vocation The hotel here is very beautiful The SPA here is good The hotel has a movie room There is a place for children to swim the water here is warm our family like this hotel very much Keson help us to reserve the Golf place all the things here he help us arrange wonderful

It is very nice experience in Ritz Sanya with my family, my kid loved there very much. And we really enjoy the sunshine in Sanya. The villa is perfert, and my kid and myself love the swimming pool in the villa very much. we have a wonderful experience in the italian resteraunt. Good service and warmly welcome from villa housekeeper. Thanks

One of the best customer services hotel in Sanya. People work here are so energetic and proactive to make every customer happy. We travel with elder family members with wheelchair, who have been take care of extremely well.

Yalong Bay Sanya Hainan Sanya Hainan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

The Ritz-Carlton Sanya, Yalong Bay places you within 2 miles (3 km) of Yalong Bay Tropical Paradise Forest Park and Sun Bay. This 451-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 4 restaurants. Dadonghai Beach is also within a 30-minute drive.


Dining

Enjoy the garden views at Fresh 8, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free manager's reception. Start your day off with buffet breakfast, available for a fee.


Rooms

The 451 rooms are soundproofed and have an array of amenities, including balconies, iPod docks, and refrigerators. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Pillowtop beds sport Frette Italian sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

Guests of The Ritz-Carlton Sanya, Yalong Bay have access to a full-service spa, 2 outdoor pools, and a lazy river. You can take advantage of free parking, along with a free shopping center shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Premier Room, Ocean View

King 1 | Queen 2 | Sleeps 3

Club Room, Ocean View

King 1 | Queen 2 | Sleeps 3

Room, Pool View (Lagoon)

King 1 | Queen 2 | Sleeps 3

Villa, 1 Bedroom, Ocean View, Oceanfront

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 2113 reviews