Sanya Marriott Yalong Bay Resort & Spa5.0 out of 5.0
Recent guest reviews
The property was designed nicely. We enjoyed the grounds having plenty of space. This added to our relaxation. The lobby was open and airy, which was very inviting. The daily breakfast buffet was excellent. My compliments to the staff for such a wide variety. We did not try the evening buffet as we just were not hungry enough for a $60 buffet, even though it was massive, with “EVERYTHING” ! So we opted for pizza,which was delicious. The beach was beautiful and well maintained. Every single staff member I met was very nice and pleasant—from check-in, restaurant, housekeeping, etc. My only negative comment: the property is due for a renovation. The carpet in the hallways and rooms is starting to need replacement. The funiture at the beach bar was ready replacement immediately. It had some tears in the upholstery. Not expected when you are sipping a $7 bottle of beer! The furnishings were not terrible; just not up to Marriott standards in the states. I would not hesitate to go even now before these needed changes, but I will rate even higher after the update.
Very nice hotel, great facilities and services. The food at the restaurant is not awesome, however there is a bar next to the beach with good sandwichs, burgers. The prices for mini bar and others are expensive.
Just transferred from Ritz-Carlton to this hotel, this Marriott is even better for both the hardware and the services! The hotel offers so much more than expected, exotic design in and out. The housekeeping put heavy effort in room arrangements which is all too lovely and inviting. Pay my highest salutations to Luke, Nana, Hogan, kimi,Mark, Della for their dedicated services and arrangements, plus our housekeeper, really amazing. The Japanese restaurant is said to be the only one of its kind in the area, with good quality and sound tastes you can have a try if you are tired of the BBQs. The beach is much wider and popular than other hotels' and it has set an safe zone just in front of the hotel for sea swimming which is very convenient. While the only drawback is that the lobby is of open air which made the checkin/out time miserable if the whether is hot, I think they should set an air conditioning room for the front desk area.
Apart from the beautiful private beach, things I love about the place is that there's restaurant and a small supermarket right by the exit of the resort (less than 5 min walk from lobby). But the best thing about the place is the service provided, the front desk was friendly, English speaking (Chinese English speaking but I appreciate the professional attitude of using a language that the guest is more comfortable), friendly house keeping staff and the best concierge service. The concierge (johnny) not only helped me to arrange for my local tours during my stay, he even remember when I need to check out and gets me taxi to airport before even I left my room and have the chance to ask for his service.
First I would like to thank Max for helping us orgenizing out Sanya tour. He was very nice and helpfull! The hotel amneties are great1 the Fishbar is great. The rooms are very run down! and that was a big dissapointment for us- its not the Marriot standart at all! The carpet is stained, the wall look shabby , the bathroom is ok. It needs renovation! The beach is beautiful.
The good bits. The rooms are large and the beds are typical Marriott beds, very comfortable. The hotel has good manicured grounds and it is on the beach which is clean, soft sand and clean water. The kids loved the beach and the waves. There is also a lovely pool near the beach and a couple at the back of the hotel near the kids club. The hotel staff try very hard despite a language barrier, the wonders of internet translators were very helpful at times or they will call over staff that can help. The family package included round trip transfer to the airport, free kids drinks, 4 hours use of the kids club, discounted food and a kids pizza, (however see comment on food below) The bad. The hotel is a bit tired and in need of some renovation or some TLC. It has probably not been upgraded for quite a while and it is showing it's age. The ugly. The restaurants are very expensive and I don't know what they have done to the food but it's awful. I would suggest go to the restaurant immediately outside the hotel where there is a small shopping centre with 3 restaurants. We only went to the first one, 4 nights in row. It's about a third of the price and the food is excellent. The breakfast was included in our room rate and is quite extensive but we found it hard to find anything that looked appetising. It became a running joke. I think most of the food had been previously frozen then thawed out so it looked rancid. Get there early as the queue can be quite long since it's included and the entire hotel arrives from about 8.15. The rest of the time the restaurants are quite empty.
we had a great pleasure to be at this hotel with our 2 kids and grandparents. i cannot say enough about hotel's management and hosts. everybody was accommodating and thoughtful. in fact we had punctured a hole in a wheel of our stroller. one of hotel staff persons took it and found a place to fix it in sanya. though he was not working the following day when we had to leave, he sent it with another staff member to deliver it to our door. Hotel General manager, Jim Khoo, would personally stop by to greet people, including us, at a fantastic breakfast buffet. we truly felt welcome in a completely foreign country. Spa was amazing and relaxing, and our kids took full advantage of multitude of kids rooms with toys and children activities. we loved many swimming pools and the beach. we highly recommend the place and cannot wait to come back. Gulia and Sasha from Los Angeles
If you want to rest, this hotel is not Not for you: screamings at any time, swimming pool is full of kids, If you want to do sport, unfortunately there are no activities at the hotel The staff do not speak English or any other languages Rooms are old Cleaning is just to say you have staff in your room but do not expect a good cleaning At the end choose another hotel and write to the Marriott to explain how bad effect this hotel has on the trade mark!!!
Like all the rope-end resorts in Yalong Bay the Marriott was set in beautiful grounds with both a swimming pool complex and a private beach. They also offered a superb breakfast menu as part of the package. Unfortunately I found that the ambience did not match the setting. As well as a list of rules around what you could not do, many of which were only to benefit the hotel's image, the staff were not very helpful and gave the impression that the guests were in the way of them doing their job. For example, at breakfast the staff clearing tables were pushing in front of the guests as they weaved through the tables, and when I tried to get a table for two because my wife was on her way down, suddenly nobody understood a word I was saying and forced me to sit at a bench with only room for one. The pool service was likewise very second rate in most cases. The other annoying trick was the pricing of snacks and restaurant meals was all very over-inflated, like three times the price of the same item at a shopping centre a five minute drive away. These are not big things, but when there are a number of other big-name resorts in the same area, I will be going somewhere else next time.
Booked four rooms in this hotel to stay with family, unfortunately we were only staying one night. I thought the hotel was stunning! The lobby area is luxurious and looks stunning on arrival. We had our Chinese speaking daughter in law with us which made the check in process easier but receptionist did seem to have some grasp of English. Our room was upgraded and we had a fantastic view over the bay and grounds of the hotel. We ate in the main restaurant and descended rather late after 10 pm but we were served a lovely meal with very helpful staff even though we were the only people in the restaurant and they were obviously preparing for the morning. The bed was super comfortable, room spotless, good supply of toiletries, etc. Breakfast was a feast, lots of choice, many stations serving many different types of cuisine. We all enjoyed breakfast sat outside overlooking the lovely gardens. The pool is fantastic, laid out on different levels. We walked to the beach, about 200 yards from hotel and there were lots of available sunbeds with parasols to sit on. Sea looked very powerful but there was a sectioned of part with a life guard watching. I probably wouldn't have gone in if I wasn't a very strong swimmer. The beach went on for miles, crisp white sand and views were amazing Check out was again straightforward. We booked transport to hotel and I would recommend you doing this as it made journey from airport very straightforward. Our son and daughter in law arranged a boat trip through hotel info and this was excellent. I was very nervous about visiting China but enjoyed staying her so much making plans to go back to Hainan1
- Free parking
- Onsite dining
- Private beach
Sanya Marriott Yalong Bay Resort & Spa places you 1.9 mi (3 km) from Yalong Bay Tropical Paradise Forest Park. This 452-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa. Sun Bay is also close to this Jiyang resort.
There are multiple options for onsite dining with 3 restaurants, including Marriott Cafe, which has ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.
All 452 soundproofed rooms provide balconies, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and DVD players. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, free bottled water, and safes.
Sanya Marriott Yalong Bay Resort & Spa features a private beach, a full-service spa, and 3 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for CNY 380-480 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 1348 reviews