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Recent guest reviews

I booked our stay in Sanya in this hotel based on two factors: it was part of the higher end of the IHG group and it said “City Center”. However, it turned out that we were disappointed in both counts. The hotel lobby, though clean, was sparsely furnished. The ceiling was tall and the floor was shinny marble stone, immediately gave us the impression of the Soviet style hotel in Europe’s eastern bloc countries. The main corridor leading to our room in building “B” were slopping down in different stages, making it unsafe for a person (myself) who just recently had knee surgery walking with a cane. The corridor in front of our room was dimly lit. The room was spacious, and had only tiled floor, making wearing slippers a must in the room. The bed, though just OK, was not with the same comfort standard that I would have expected from a Holiday Inn chain. The bath robes provided were for small persons only. I am a 5”9” male of 180 pounds and the robe would not cover my body (photo attached). Upon calling guest services for a larger size, I was told that was the only size they available! Bathroom was large with separate shower and tub areas. The hot water was just comfortably warm, never reached the temperature level for an enjoyable shower or bath. The thermostat for A/C was only for decoration: no matter what temperature I set it, the room temperature stayed on 25 degree Celsius for the entire three days (see photo). The ceiling fan had no power connected to it. The included breakfast was served in buffet style. Every food item in this “hot breakfast” setting was lukewarm or room temperature with the exception of the noodle bar. Coffee and tea were served reluctantly upon request. I learned that on the second morning that the wait staff preferred the customer to get their own drinks, and the automatic coffee machines only had Chinese characters on them. There were no sweetener in the restaurant even upon request. However, the housekeeping had “Equal” packages available in room. Also, the restaurant was on a level six steps down from the entrance with no handicapped ramp. When I checked in and checked out, there was only one person behind the counter could marginally communicate in English. But, they were all polite enough, and was willing to slow down their Mandarin as requested since I was not a native Mandarin speaker. I had interaction with two persons at the concierge desk and were unimpressed. The first one kept on trying to sell me a car hire package, and the second one was not interested in helping me in finding local shopping districts until I pointedly reminded him that it was his job as a concierge to help customers! As its name “City Center” implied, I was expecting the hotel to be located in the middle of a business district, near restaurants and local businesses. Yet, in reality, the hotel was located in the middle of a residential area. The closest convenient store was 15 minutes away on foot along dimly lit streets. We had to take cabs to go to restaurants and local shopping malls. On the evening before we leave, I needed to make a call to our Hong Kong hotel from my mobile phone with a Chinese sim card (and number). I called the customer assistant number for dialing instructions. I was put on hold by the operator for her to ask someone else, and was told to call the phone company instead. Finally, they sent a housekeeping person to my room to figure it out after I chuckled on the phone. The most positive aspect during our stay was observing the diligence of the bell hops outside the front door who greet every customer pleasantly and did their best to get transportation for us. Those young ladies in front of all restaurants and bar were very friendly and helpful too. We also met up with a very nice front desk person named Joss who was very friendly and helpful. Unfortunately, we only saw her once during our entire stay.

This is right in the heart of the city center and a solid 4 star hotel. The outdoor pool is on the 3rd floor with nice lounge chairs. Breakfast is varied and they have all the stations: Omelette, soups, noodles etc. The rooms were absolutely very good and spacious. Customer service was also very good and with a smile. The main thing is that this hotel was less than half what the hotels charge by Yalong Bay beach. You’ll save money and still be in the center of town. Nice walking 2 blocks away at the base of the bridge by the small park-like area. Mass exercise going on every night at 6pm or so. The bridge leads to the #1 Seafood market, which is also quite an expedience!

The hotel itself is located right in the city center and very convenient to travel to different part of the city. You can walk to First Market during the day or the Night Market in the evening. The rooms are in clean and in good conditions. Breakfast buffet has a good international spread. However, they can improve on the Executive Lounge, especially on the items during Happy Hours. The service staff at the Bar were not helpful at all. Very bad experience there.

Booked this for a 1 night transit stay. Was disappointed with the aged room and poor amenities in the room. The mini bar is not even stock. Room service is poor, I called and was transferred and had to wait for few mins before they answer. Promised to send menu to room but after few mins called back and say only have western food and no Chinese food at this time. It's 950pm when I called. Overall this is this the first time I am disappointed with an IHG property and would never stay there again. Price is cheap for Crowne Plaza and now I know the reason behind it.

Had a night here stopping to see some friends that live close by. Wasn’t expecting much, but the room was clean and half decent. Breakfast was also much better than expected. For the price and quality, would do this again for a quick stay.

The Crowne Plaza does what it's supposed to do- provide clean, comfortable lodging at a reasonable price. It does a good job of it, and without an attitude. The staff in all departments (perhaps save the Chinese restaurant) is friendly and helpful (special mention to front desk, housekeeping, and club lounge personal). Guestrooms are comfortable...most comfortable bed I've experienced in China...and an excellent tub and shower. If you need an in-town hotel, I believe you could do no better in Sanya. If I'm ever back, I'd stay here again. By the way, we stayed for ten days and noise was never an issue. It is true that WiFi is seriously slow., but that goes for all of Sanya

Hotel quite near to downtown. This hotel used to be Ramada Plaza, now it is re-branded to Crowne Plaza. Large hotel with two guest room towers. Busy reception area and lobby. A lot of construction around hotel site. Short walk to the city. Good seafood hot-pot buffet. Breakfast was ok. The pool area is quite nice. Rooms modern.

As long as you walk into the hotel, you are facing a beautiful lobby. The IHG member recognition is excellent. We are upgraded to a better room. The room is clean and cozy, but the dining experience doesn't meet our expectation. We had a buffet one night, and the meat and fish are not fresh considering Hainan is an island. I can see the restaurant staff are lack of motivation. The management should put more work into training the staff and provide fresher raw materials for the restaurants.

The Crowne Plaza Sanya city centre is an odd one. Firstly I must say that all of the staff I have encountered have been incredibly friendly and courteous which is always a massive bonus. The rooms are huge with separate rooms for the bath/shower, toilet and sink area which is always nice. My issue is mainly down to the overall cleanliness of the hotel. I have noted that the room is in need of a deep clean as there are some marks in front of the sink and quite a bit of mould growing in the sealant by the bath. Not to mention the lobby bathrooms which had rags on the floor. Secondly, not due to the staff but the quality of food and beverage compared to the price you're expected to pay is terrible. I woudnt reccommend trying the outlets as there are far nicer places in Sanya. Lastly the wifi is absolutely shocking and if you need to do work whilst in sanya probably stay somewhere else. All in all its a pleasant enough hotel and good as a budget hotel but if Crowne Plaza really wants to be mid-scale I would reccommend a brand audit be done soon.

The hotel is situated just a short distance from Dundonghai Beach and the city centre. We stayed here in 3 separate rooms on floors 8, 11 & 15. First of all...the good points: Lovely hotel with friendly staff. The rooms are of a high standard and are well equipped. The restaurant serves an excellent selection of food and standard of meals. The pool and bar areas are spotless and well looked after. Now the bad points: Unless you speak Chinese then you will encounter a language barrier, from checking in/out and general questions it was pretty difficult. We ended up doing everything by mobile phone translations and it saved a lot of time. The BIG drawback is that there was some major building work going on at the back of the hotel which started early in the mornings and occasionally through most of the night. If you want to stay here then my advice is to check to see if the work has finished. Looking at the size of the operation though I think it may be some time. All in all it's a lovely hotel with friendly staff who try to help you in any way.

No 3 Yuya Road Sanya Hainan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Crowne Plaza Sanya City Center places you within a few miles (5 km) of Dadonghai Beach and Dadong Sea. This 493-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.


There are multiple options for onsite dining with 3 restaurants, including Cafe Marina, which specializes in Asian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All of Crowne Plaza Sanya City Center's 493 rooms are soundproofed and have an array of amenities, including refrigerators, free newspapers, and safes. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones, ironing boards, and desks are also standard.

Property features

Crowne Plaza Sanya City Center features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 300 per vehicle one-way. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

Superior King Bed Room

1 King Bed | Sleeps 3

Superior Twin Bed Room

2 Twin Beds | Sleeps 3

Crowne Plaza Family Room

1 Double Bed and 1 Twin Bed | Sleeps 3

Room, 1 King Bed, Bay View

1 King Bed | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 81 reviews

Crowne Plaza Sanya City Center

No 3 Yuya Road, Sanya, Hainan 572000
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