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Porto Fira Suites

4.0 out of 5.0

Porto Fira Suites

4.0 out of 5.0

Recent guest reviews

Nice hotel but they charge for small things like coffee capsules and do not provide kettle in the room- they do not provide heater outside even in the cold but there is nice sitting facility with views. They need to think about customer delight and also address basic needs instead of cutting corners.

Great hotel, location, and views. Friendly staff. Close to the main bus station in town. Be prepared to walk down steps to get to the hotel, but it's worth it. Everything was great.

The hotel is beautiful & we had a private jacuzzi which was great. Immediately after I booked, I received an email from the hotel that they were upgrading us-how nice! Everything started out great with a pleasant hotel receptionist, Angela but then things went south. My friend & i have severe allergies, one of them being to bacon. We spent a lot of time reviewing them with the hotel especially when we made our breakfast requests. The next morning, my friend received her breakfast & it had bacon in it unbeknownst to her! She took one bite, tasted it immediately & ran to the bathroom & threw up. The rest of her trip was ruined as she wasn't able to enjoy anything to its fullest degree. When we told the hotel, they felt bad & offered an apology & complimentary drinks but nothing more. In fact, one of the receptionists didn't believe that my friend actually ate it - she thought my friend was lying. The hotel told us that they already upgraded us which is true but the upgrade was so insignificant because the original room that we booked was so lovely, which made the upgrade just an inconvenience since we had to be packed up so that our luggage could be moved. I realize that this review sounds a little obnoxious but I just think that for a 5 star hotel to make a mistake that gets a guest seriously ill when they were already told about the allergies, serious efforts should be put in to make the guest feel like the hotel cared and this hotel didn't do that.

Great hotel!! Very quiet but close to the city center!!

Excellent caldera view, porter and airport transportation service, delicious free breakfast they bring it to your room, Fira city center straight up the hill, endless swimming pool, rain shower, friendly service.

We stayed here in late May / early June 2017. This is a wonderful, clean and perfectly located hotel right on the cliff facing the volcano and the harbor which are 300 - 400 feet below. You are literally sitting up with the seagulls who are circling effortlessly on the breeze. Each room has a balcony and outdoor eating area. You pick your breakfast and the time you want it delivered and they deliver it each morning. Before we arrived the hotel sent us an email offering a pickup at the airport for 30 euros. We jumped at it and they were waiting with a sign when we got out of baggage claim. The driver gave us a basic introduction to the island and pointed out interesting things along the 20 minute ride to the hotel. He dropped us off at the old church on the top of the cliff where our porter was waiting to help carry our bags down to our room. The porter put my heavy back pack on his back then put one of our large suitcases on his shoulder and picked up the other large suitecase and hiked the 125 steps down to our room. When we checked in Christina sat down with us at a table in the reception area and a map of Santorini to review our vacation and give us helpful suggestions. She wrote out her recommendations and gave them to us in a booklet full of information. She also helped us choose and book a catamaran sail which was fantastic. She was so knowledgeable, warm and kind that we stopped in every day to tell her about our day and what we did.

Caldera Cliff Santorini Santorini Island

Hotel highlights

  • Walking distance to Museum of Prehistoric Thira and Santorini Caldera
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Museum of Prehistoric Thira is within a 5-minute walk of Porto Fira Suites while other popular sites like Santorini Caldera are within a 15-minute stroll. This 12-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 8:00 AM to 11:00 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

21-inch an LCD TV are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a furnished balcony or patio, a refrigerator, and a minibar.


Property features

Guests staying at Porto Fira Suites enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free offsite parking, and an airport shuttle (available 24 hours) for EUR 15 per person one way. The front desk has multilingual staff that can help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and laundry facilities.

Room options

Deluxe Suite, Jetted Tub

Queen 1 | Sleeps 3

Suite

Queen 1 | Sleeps 2

Senior Suite

Queen 1 | Sleeps 4

Junior Suite

King 1 | Sleeps 2

Guest reviews for Porto Fira Suites

Everyone (6)
2
Everyone

Nice hotel but they charge for small things like coffee capsules and do not provide kettle in the room- they do not provide heater outside even in the cold but there is nice sitting facility with views. They need to think about customer delight and also address basic needs instead of cutting corners.

By on Jan 2, 2019

Review comment responded on Jan 16, 2019

Dear Guest, Thank you very much for choosing Porto Fira Suites for your stay in Santorini! We appreciate your feedback and we will do our best to improve our services and amaze you during your next visit! You should know that our staff is always at your disposal for any problem you encounter regarding your stay! We really hope to welcome you back and amaze you with our improvement!

5
Everyone

Great hotel, location, and views. Friendly staff. Close to the main bus station in town. Be prepared to walk down steps to get to the hotel, but it's worth it. Everything was great.

By on Nov 28, 2018

Review comment responded on Nov 29, 2018

Dear Guest, Thank you for staying at Porto Fira Suites! We are very glad you enjoyed your enjoyed your stay and we would love to host you again in the future!

3

beautiful hotel that made a terrible mistake

Everyone

The hotel is beautiful & we had a private jacuzzi which was great. Immediately after I booked, I received an email from the hotel that they were upgrading us-how nice! Everything started out great with a pleasant hotel receptionist, Angela but then things went south. My friend & i have severe allergies, one of them being to bacon. We spent a lot of time reviewing them with the hotel especially when we made our breakfast requests. The next morning, my friend received her breakfast & it had bacon in it unbeknownst to her! She took one bite, tasted it immediately & ran to the bathroom & threw up. The rest of her trip was ruined as she wasn't able to enjoy anything to its fullest degree. When we told the hotel, they felt bad & offered an apology & complimentary drinks but nothing more. In fact, one of the receptionists didn't believe that my friend actually ate it - she thought my friend was lying. The hotel told us that they already upgraded us which is true but the upgrade was so insignificant because the original room that we booked was so lovely, which made the upgrade just an inconvenience since we had to be packed up so that our luggage could be moved. I realize that this review sounds a little obnoxious but I just think that for a 5 star hotel to make a mistake that gets a guest seriously ill when they were already told about the allergies, serious efforts should be put in to make the guest feel like the hotel cared and this hotel didn't do that.

By on Jul 20, 2018

Review comment responded on Aug 15, 2018

Dear Guest, Thank you for taking the time to review your stay at our hotel. We are constantly working on speeding up our processes with new services such us the online check-in. Regarding the food allergy of your friend, we would like to inform you that we always provide the highest of our attention to guests with health issues and our chef is very experienced with this kind of situations. Nothing similar has ever happened to us and we tried our best to make you feel better by providing you a free upgrade both nights of your stay in the two most luxurious Suites we own and also the complimentary drinks you mention. We appreciate all our guests' opinions and we would be glad to accommodate you again in the future and show you our improvement! Kind Regards

5
Everyone

Great hotel!! Very quiet but close to the city center!!

By on Mar 22, 2018

Review comment responded on May 16, 2018

Dear guest, Thank you for staying with us and for your kind words. We will be happy to accommodate you again in the future.

5

excellent

Everyone

Excellent caldera view, porter and airport transportation service, delicious free breakfast they bring it to your room, Fira city center straight up the hill, endless swimming pool, rain shower, friendly service.

By on Sep 23, 2017

Review comment responded on Nov 10, 2017

Dear guest, Thank you for your wonderful review. We will be happy to welcome you again!

5

beautiful hotel on the caldera

Everyone

We stayed here in late May / early June 2017. This is a wonderful, clean and perfectly located hotel right on the cliff facing the volcano and the harbor which are 300 - 400 feet below. You are literally sitting up with the seagulls who are circling effortlessly on the breeze. Each room has a balcony and outdoor eating area. You pick your breakfast and the time you want it delivered and they deliver it each morning. Before we arrived the hotel sent us an email offering a pickup at the airport for 30 euros. We jumped at it and they were waiting with a sign when we got out of baggage claim. The driver gave us a basic introduction to the island and pointed out interesting things along the 20 minute ride to the hotel. He dropped us off at the old church on the top of the cliff where our porter was waiting to help carry our bags down to our room. The porter put my heavy back pack on his back then put one of our large suitcases on his shoulder and picked up the other large suitecase and hiked the 125 steps down to our room. When we checked in Christina sat down with us at a table in the reception area and a map of Santorini to review our vacation and give us helpful suggestions. She wrote out her recommendations and gave them to us in a booklet full of information. She also helped us choose and book a catamaran sail which was fantastic. She was so knowledgeable, warm and kind that we stopped in every day to tell her about our day and what we did.

By , from Chicago on Jun 6, 2017