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Hotel Windsor Suites

3.0 star property

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Photo gallery for Hotel Windsor Suites

Front of property
Reception
Breakfast, lunch, dinner served; local cuisine
Double or Twin Room | Premium bedding, in-room safe, blackout drapes, free WiFi
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Victoria Subercaseaux 65, Santiago, Region Metropolitana, 8320154
  • Place, Lastarria District
    ‪2 min walk‬
  • Place, Santa Lucia Hill
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪10 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Premium bedding, in-room safe, blackout drapes, free WiFi

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, in-room safe, blackout drapes, free WiFi

Quadruple Room

  • City view
  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms) | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Room, 2 Bedrooms (2 Bathrooms)

  • City view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 7
  • 7 Twin Beds

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About the neighborhood

Santiago

Located in Downtown Santiago, Hotel Windsor Suites is next to Santa Lucia Hill and Lastarria District. This 3-star hotel has 27 guestrooms and offers conveniences like a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Lastarria District - 2 min walk - 0.1 miles
  • Santa Lucia Hill - 3 min walk - 0.2 miles
  • Pontifical Catholic University of Chile - 3 min walk - 0.2 miles
  • Plaza de Armas - 10 min walk - 0.6 miles
  • Santiago Town Square - 12 min walk - 0.7 miles

Getting around

  • Matta Station - 4 min drive
  • Catholic University Station - 5 min walk
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Le Bistrot - ‬2 min walk
  • ‪Dómestico - ‬3 min walk
  • ‪Casa Lastarria - ‬3 min walk
  • ‪José Ramón 277: Chopería & Sanguchería - ‬3 min walk
  • ‪Far Away - ‬1 min walk

About this property

Hotel Windsor Suites

Guests of Hotel Windsor Suites enjoy features like a full-service spa, free WiFi in public areas, and meeting rooms. Transportation is made easy with an area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this spa hotel include a business center, free newspapers, and a terrace.
Guests can expect free WiFi and 32-inch LCD TVs. Beds sport premium bedding and bathrooms offer rainfall showers and deep soaking tubs. Other standard amenities include safes and phones.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 10000 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Frequently asked questions

Are free cancellation options available at Hotel Windsor Suites?

Hotel Windsor Suites provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What can I see within easy reach of Hotel Windsor Suites?

This hotel is situated in Downtown Santiago, just steps from Lastarria District and Santa Lucia Hill, and within a short walk of Municipal Theatre of Santiago. You'll also find Plaza de Armas and Santiago Town Square less than a mile away.

Is there parking available at Hotel Windsor Suites?

No, there isn't parking available at the hotel.

Is a spa located at Hotel Windsor Suites?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Windsor Suites have a casino at the property?

No, Hotel Windsor Suites doesn't have a casino.

Will I find an indoor pool at Hotel Windsor Suites?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Windsor Suites?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Does Hotel Windsor Suites have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Windsor Suites have a restaurant that serves breakfast?

Yes, Hotel Windsor Suites serves breakfast for a surcharge from its restaurant.

Will Hotel Windsor Suites allow pets to stay for free?

No, pets aren't allowed at Hotel Windsor Suites.

Does Hotel Windsor Suites have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Windsor Suites?

The closest major airport to Hotel Windsor Suites is Santiago Intl. Airport (SCL), which is 11.3 mi away (20 minutes by car).

Are there rooms with balconies at Hotel Windsor Suites?

No, there aren't any guestrooms at Hotel Windsor Suites that offer a balcony.

Hotel Windsor Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 40 out of 176 reviews
Rating 4 - Poor. 18 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022

10/10 Excellent

MARTHA CECILIA RESTREPO, Bogota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021

4/10 Poor

Jacobus

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check-in

My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021

6/10 Okay

IGC, New York

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the employees were nice people, the services not so much! Cleanliness is subpar, it feels like it hasn't been renovated in 30-40 years and the furniture looks just as old, linnens and towels and everything else is old and used. Didn't have a chance to try the breakfast so can't comment on that. Location seems OK.
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too old and the smell not so good the need more care of this building
Stayed 5 nights in Sep 2019

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Windsor Suites

The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

6/10 Okay

Teresa

Liked: Cleanliness
Disliked: Staff & service, room comfort

Good location-Terrible service

Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had quite a pleasant surprise when we checked in to the Windsor Hotel. We had a 8th floor room with a huge balcony that overlooked the San Lucia Park and a great view of the surrounding area. The rooms were soundproof so no traffic noise. The bed was comfortable and the air conditioning worked well. The bathroom was spacious with a tub which unfortunately did not have a faucet that would fill the tub, only a shower that did not work very well. But the rest of the bathroom was fine with a new toilet and sink and counter. Also breakfast was included and it was quite a nice one with lots of fruit, cereal, meat and cheese and juice options. The location of the hotel was close to lots of restaurants and parks. Would stay here again for sure.
Stayed 3 nights in Jan 2019

8/10 Good

Cloreen E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santiago visit

This hotel was central to be able to get around Santiago station not far away and we were able to walk to most of the places of interest adequate for the price and breakfast was ok to start the day with
Stayed 5 nights in Jan 2019

8/10 Good

John

Liked: Room comfort

Good budget option

A good location for a brief stop in Santiago. Reasonably budget hotel, but great location. The room was fine, comfortable and safe.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very tired and old. But the location and price are amazing! Wifi was great!
Stayed 2 nights in Jan 2019

10/10 Excellent

Robert, Fort Lauderdale Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth your money !!

very central and close to downtown points of interest. Great breakfast!
Stayed 2 nights in Nov 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfactory.
Stayed 6 nights in Mar 2018

4/10 Poor

stefan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Old run down place

TVs didn't work, there was no minibar, the rooms were smelly, air conditioning was loud and only in one room, breakfast was cheap
Stayed 1 night in Dec 2017

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem was that' they staff Serving breakfast too late for a tourist eight o clock in the morning. I left before AND had No breakfast too BAD
Stayed 1 night in Dec 2017

8/10 Good

Suzette

Liked: Cleanliness, staff & service

Quiet and close to everything

Small hotel on quiet street near many places of interest. Our biggest obstacle was the hotel clerk knew NO English, so we could not ask questions such as, "Where are some restaurants?" This would have been extremely helpful for us as we seemed to walk aimlessly until we stumbled upon a great area, which turned out to be close to the hotel via another path. The hotel let us leave out luggage there all day after checkout since our flight was in the evening.

4/10 Poor

Jess, South Carolina, USA

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location but wouldn't stay there again

The location and included breakfast was good but the room was not very clean. The bedding was old and the floors had not been swept. The shower didn't have enough water pressure to even produce a stream of water not to mention it was just cold water. The window wouldn't lock either. Overall, it was not a pleasant experience.

8/10 Good

Monika, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent location at downtown, can walk anywhere

Spacial apartment, OK breakfast, pleasant staff and comfortable beds made an evening return to the hotel after a full day of sightseeing in Santiago great. Place was quiet and clean.

6/10 Okay

Eric, Fort Lauderdale

Modest hotel with friendly folks

The hotel is not easy to access. It does have internet for free which is nice. The rooms a bit crummy with broken toilet. The breakfast very meager and poor, so we bought our own fruit and donuts. But desk staff was helpful and there were many tv channels to choose from.

8/10 Good

Elizabeth, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furnishings are a little dated but you can't beat the price in this part of town! Very well located to all Santiago sights, 5 min walk to metro. Lots of trendy restaurants in the area. Friendly staff and free breakfast!