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Hotel Windsor Suites

3.0 star property

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Photo gallery for Hotel Windsor Suites

Front of property
Breakfast, lunch and dinner served
Double or Twin Room | Premium bedding, in-room safe, blackout drapes, free WiFi
Lobby
Meeting facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Victoria Subercaseaux 65, Santiago, Region Metropolitana, 8320154
  • Place, Lastarria District
    ‪2 min walk‬
  • Place, Santa Lucia Hill
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪12 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Premium bedding, in-room safe, blackout drapes, free WiFi

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | Premium bedding, in-room safe, blackout drapes, free WiFi

Quadruple Room

  • City view
  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Family Room, 2 Bedrooms (2 Bathrooms)

Family Room, 2 Bedrooms (2 Bathrooms) | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Room, 2 Bedrooms (2 Bathrooms)

  • City view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 7
  • 7 Twin Beds
  • Free WiFi

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About the neighborhood

Santiago

Located in Downtown Santiago within a short walk of Plaza de Armas, Hotel Windsor Suites is within a few miles (5 km) of other popular sights such as Costanera Center. This 3-star hotel has 27 guestrooms and offers conveniences like a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Lastarria District - 2 min walk - 0.1 miles
  • Santa Lucia Hill - 3 min walk - 0.2 miles
  • Municipal Theatre of Santiago - 7 min walk - 0.4 miles
  • Plaza de Armas - 12 min walk - 0.6 miles
  • Santiago Town Square - 13 min walk - 0.7 miles

Getting around

  • Parque Almagro Station - 4 min drive
  • Catholic University Station - 5 min walk
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Dómestico - ‬3 min walk
  • ‪Far Away - ‬1 min walk
  • ‪Le Bistrot - ‬2 min walk
  • ‪Schopería Torremolinos - ‬4 min walk
  • ‪Casa Lastarria - ‬3 min walk

About this property

Hotel Windsor Suites

Guests of Hotel Windsor Suites enjoy features like a full-service spa, free WiFi in public areas, and meeting rooms. Transportation is made easy with an area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Other amenities at this spa hotel include a business center, free newspapers, and a terrace.
Guests can expect free WiFi and 32-inch LCD TVs. Beds sport premium bedding and bathrooms offer rainfall showers and deep soaking tubs. Other standard amenities include safes and phones.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 10000 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Frequently asked questions

Are free cancellation options available at Hotel Windsor Suites?

Hotel Windsor Suites provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What can I see within easy reach of Hotel Windsor Suites?

This hotel is situated in Downtown Santiago, just steps from Lastarria District and Santa Lucia Hill, and within a short walk of Municipal Theatre of Santiago. You'll also find Plaza de Armas and Costanera Center within a short drive.

Is there parking available at Hotel Windsor Suites?

No, there isn't parking available at the hotel.

Is a spa located at Hotel Windsor Suites?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Windsor Suites have a casino at the property?

No, Hotel Windsor Suites doesn't have a casino.

Will I find an indoor pool at Hotel Windsor Suites?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Windsor Suites?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and a bar/lounge.

Does Hotel Windsor Suites have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Windsor Suites have a restaurant that serves breakfast?

Yes, Hotel Windsor Suites serves breakfast for a surcharge from its restaurant.

Will Hotel Windsor Suites allow pets to stay for free?

No, pets aren't allowed at Hotel Windsor Suites.

Does Hotel Windsor Suites have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Windsor Suites?

The closest major airport to Hotel Windsor Suites is Santiago Intl. Airport (SCL), which is 11.3 mi away (20 minutes by car).

Are there rooms with balconies at Hotel Windsor Suites?

No, there aren't any guestrooms at Hotel Windsor Suites that offer a balcony.

Hotel Windsor Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 176 reviews
Rating 8 - Good. 63 out of 176 reviews
Rating 6 - Okay. 40 out of 176 reviews
Rating 4 - Poor. 18 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Es un hotel antiguo que se quedó en sus mejores años. Guardapolvos de pluma it, cerámicos quebrados, la gente del aseo nunca respetó el “no molestar”. Ya me había quedado ahí años atrás y por eso volví pero después de esta estadía creo que ya no más.
Stayed 5 nights in May 2022
Verified

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amplio y tradicional

Habitación grande, pulcritud en general dentro de la habitación, jabones y shampoo pequeños de cortesia. Frigobar funcionando, camas amplias (faltaban respaldos,se corrian al apoyarse), ventanas anti ruido exterior. En general muy comodo.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

MARTHA CECILIA RESTREPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarantine restricted freedom of movement
Stayed 10 nights in Sep 2021
Verified

4/10 Poor

Jacobus

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check-in

My check-in was terrible (on 1 June 2021 at 630pm). The woman refused to speak 1 word in English and at the same time she didn't even say "welcome" in Spanish. In fact, the only thing she said was "eight floor" in Spanish. She didn't give me the wifi password and she didn't explain the breakfast arrangements to me (which I found out the next morning was very important as they bring it to your room at a certain time and you don't have it in the dining hall as usual). The airconditioners in nearly all the rooms have their knobs removed so that guests cannot use this feature (despite the hotel advertising that it has airconditioning), so beware of that as well when you book a hotel in summer or in the middle of winter. To the owner of this hotel: Please invest in friendlier and more helpful staff that also speak at least some basic English, if you want people to come and stay at your hotel.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención del personal del Hotel. Fueron solo dos noches y viaje de trabajo. Lo importante era descansar y se logro.
Stayed 2 nights in May 2021
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo excelente
Stayed 4 nights in May 2021
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo bien y rápido No dejan llevar personas de visita durante el día
Stayed 6 nights in May 2021
Verified

10/10 Excellent

José Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelencia

Un lugar tranquilo y apacible para descansar.
Stayed 7 nights in Mar 2021
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and worthy what it charges - excellent hotel to stay in a business trip, as it was my case
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena estadía

Muy bien, buena atención y prestancia a la atención del pasajero
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno fue maravilloso. La Habitación linda y espaciosa, la temperatura muy alta.
Stayed 1 night in Jan 2021
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Acabamento deixou a desejar. Mofo no teto e nas paredes. Pessoal da limpeza muito atencioso, na recepção nem tanto. Não consegui ficar todos meus 14 dias que paguei por problemas pessoais e não me reembolsaram os dias restantes. É barato e bem localizado, apenas.
Stayed 14 nights in Dec 2020
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Buena Relación Precio- Calidad

Me encanto. Si bien no es un edificio nuevo y de lujo esta en un lugar privilegiado. Las habitaciones grandes muy grande... Limpio!!! Y el personal muy amoroso..!!! Me hicieron huevos de desayuno!! Siempre pedir una Habitación con vista al Cerro Santa Lucía
Stayed 1 night in Dec 2020
Verified

6/10 Okay

IGC

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the employees were nice people, the services not so much! Cleanliness is subpar, it feels like it hasn't been renovated in 30-40 years and the furniture looks just as old, linnens and towels and everything else is old and used. Didn't have a chance to try the breakfast so can't comment on that. Location seems OK.
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo perfecto

Habitación amplia
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Thunyadul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We've arrived very early in the morning but the hotel staff was allowed us for early check in. Although, when we've been there, it's very spooky, feel not safe at all. But, it's very lovely area with the arts and stroll, and it's very safe. It's very convenient to walk around the city from the hotel, or take a metro.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

JOEDNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Hotel cult com excelente atendimento e limpeza. Localização privilegiada próximo ao bairro Lastaria. Café da manhã básico.
Stayed 7 nights in Feb 2020
Verified

10/10 Excellent

Ruben Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo lugar, muy amplias las habitaciones. Muy buena la atención y jubilación.
Stayed 8 nights in Feb 2020
Verified

8/10 Good

Paulino

Liked: Cleanliness, staff & service, property conditions & facilities

Boa

Foi boa. Hotel simples porém muito bem localizado. Ótimo custo benefício.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

André Ricardo Lucas

Liked: Cleanliness, property conditions & facilities, room comfort

Poderia ser melhor

O hotel tem uma excelente localização. Viajamos em um grupo de nove pessoas. Os quartos de casal eram excelentes. Quartos amplos e confortáveis. Porém 5 pessoas do nosso grupo ficaram em um quarto denominado familia. Esse quarto era divido em duas acomodações mas para a nossa surpresa ar condicionado somente em uma das partes. Se não bastasse a agua no chuveiro não esquenta. Quando questionados a recepção do hotel nos disse que nada poderiam fazer. Outro destaque negativo é o café da manhã. Simplesmente terrível. Nao tem frutas. O suco é de pó. Apenas pão de forma com apresentado (presunto de segunda categoria) e queijo. Quase não a reposição. O café é do tipo Nescafé. Não oferecem um bolo. Absolutamente nada.
Stayed 7 nights in Jan 2020
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Não recomendo

Se puder, fique em outro hotel. Não recomendo, fiquei insatisfeito com o hotel.
Stayed 8 nights in Jan 2020
Verified

2/10 Terrible

Judith

Disliked: Staff & service
FATAL! Cancelé mi reservación con 1 mes anticipado a la estadía. La razón: la situación social de Chile. El hotel se negó a reembolsar el pago que ya había hecho. Alegaron que en Chile la situación era normal. Escribí correo electrónico directamente al Hotel. Nunca me contestaron. Tampoco me han devuelto NADA del dinero. La reservación pagada era por 2 noches. No quiero ni pensar cómo sería el trato a los clientes. NO LO RECOMIENDO A NADIE.
Stayed 2 nights in Dec 2019