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Austral Suites

3.5 star property

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Outdoor pool
Apartment, 2 Bedrooms | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies
Superior Apartment, 1 Bedroom | View from room
Apartment, 1 Bedroom | Private kitchen | Full-size fridge, microwave, oven, stovetop
Superior Apartment, 1 Bedroom | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Gym

Explore the area

View in a map
Francisco Antonio Encina 1781, Providencia, Santiago, Region Metropolitana, 7500040
  • Place, Sernatur
    ‪4 min walk‬
  • Place, Santiago Metropolitan Park
    ‪10 min walk‬
  • Place, Costanera Center
    ‪17 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Apartment, 1 Bedroom

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Studio

Studio | Premium bedding, in-room safe, desk, blackout drapes

Studio

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Apartment, 1 Bedroom

Superior Apartment, 1 Bedroom | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Superior Apartment, 1 Bedroom

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, blackout drapes

Apartment, 2 Bedrooms

  • City view
  • 527 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

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About the neighborhood

Santiago

Located in Providencia, Austral Suites is within a 10-minute walk of popular sights such as Sernatur and Vivo Panorámico. This 22-room, 3.5-star apartment building has conveniences like an outdoor pool, free in-room WiFi, and a gym.
View more Apartments in SantiagoOpens in a new window

What's nearby

  • Sernatur - 4 min walk - 0.3 miles
  • Sculpture Park - 7 min walk - 0.4 miles
  • Clínica Indisa - 9 min walk - 0.5 miles
  • Santiago Metropolitan Park - 10 min walk - 0.6 miles
  • Costanera Center - 17 min walk - 0.9 miles

Getting around

  • Pedro de Valdivia Station - 4 min walk
  • Hospitales Station - 7 min drive
  • Santiago Intl. Airport (SCL) - 25 min drive

Restaurants

  • ‪Starlight Coffee - ‬2 min walk
  • ‪Le café de la vie - ‬3 min walk
  • ‪La Escarcha - ‬4 min walk
  • ‪Meeting Cafe - ‬1 min walk
  • ‪Starbucks - ‬1 min walk

About this property

Austral Suites

Guests staying at Austral Suites enjoy an outdoor pool, a gym, and a rooftop terrace. Self parking is offered for USD 10 per night. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Additional amenities include express check-in, express check-out, and laundry facilities.
Each apartment is individually decorated and has an array of amenities, including a furnished balcony, a refrigerator, and a microwave. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels and pay movies. Beds are dressed in premium bedding and the bathroom offers a rainfall showerhead and a hair dryer. Other standard amenities include an oven, a stovetop, and free local calls.
Recreational amenities at the apartment include an outdoor pool and a fitness center.

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Exterior
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 10 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Crib: USD 15 per night

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Outdoor areas

  • Furnished balcony
  • Rooftop terrace

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free local calls
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 22 units
  • Built in 2008
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Cribs/infant beds are available for USD 15 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: USD 10 per night (in/out privileges)
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Crib (infant bed) fee: USD 15 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Austral Suites
Austral Suites Apartment
Austral Suites Apartment Santiago
Austral Suites Santiago
Austral Suites Santiago
Austral Suites Apartment
Austral Suites Apartment Santiago

Frequently asked questions

Are free cancellation options available at Austral Suites?

Austral Suites provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Austral Suites?

This apartment is situated in Providencia, just steps from Municipal Market of Providencia and Sernatur, and within a short walk of Drugstore. You'll also find Costanera Center and Plaza de Armas within a short drive.

Will I be able to park at Austral Suites?

Yes, secured parking is offered for USD 10 per night with in/out privileges.

Does Austral Suites have a casino?

No, Austral Suites doesn't have a casino.

Will I find an indoor pool at Austral Suites?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Austral Suites?

Couples staying at this apartment will appreciate amenities like premium bedding and a rainfall showerhead as well as an outdoor pool.

Are there hot tubs at Austral Suites?

No, there isn't a spa tub at this apartment.

Does Austral Suites feature a restaurant that includes a breakfast menu?

No, Austral Suites doesn't have a restaurant that serves breakfast.

Will Austral Suites allow pets to stay free of charge?

Yes, pets stay free at Austral Suites.

Are there connecting rooms at Austral Suites?

No, there aren't connecting guestrooms at this apartment.

What is the closest airport to Austral Suites?

The closest major airport to Austral Suites is Santiago Intl. Airport (SCL), which is 13.1 mi away (25 minutes by car).

Can I book a room with a balcony at Austral Suites?

Yes, every apartment at Austral Suites comes with a furnished balcony and some offer city and courtyard views.

Austral Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 46 out of 106 reviews
Rating 8 - Good. 39 out of 106 reviews
Rating 6 - Okay. 11 out of 106 reviews
Rating 4 - Poor. 3 out of 106 reviews
Rating 2 - Terrible. 7 out of 106 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Lägenheten var smutsig och saknade handdukar till alla.
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Verified traveler

Disliked: Cleanliness

Custo x Benefício bom

Localização ótima,!!!Perto de tudo,aliás sempre que vou a Santiago fico no bairro Providencia.Atendimento na recepção bom.Nao esqueçam chekin somente após 15 hrs e isso não foi informado anteriormente.O apartamento em geral bom. Uma kitnet completa! Cozinha bem equipada e nova. A cama muito ruim,no caso de casal juntam os colchões e são colchões de péssima densidade. Não trocam as toalhas e fim de semana sem limpeza. Aliás não espere roupas de cama e toalhas muito limpas!! Mas mesmo assim indico pelo custo benefício!!
Stayed 4 nights in Sep 2019
Verified review

2/10 Terrible

Erick

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

HOTEL COBRA IVA (VAT) DE 19% DE BRASILEIROS

Foi me cobrado o IVA (VAT) de 19% sob o valor total da estadia, mesmo o contrato estar estipulando que brasileiros, mostrando o passaporte, e pagando em dólares, não incidiria em tal imposto. Estou com chamado aberto perante a Hoteis.com a fim do ressarcimento do valor que totaliza R$ 342,40 cobrados indevidamente!
Stayed 7 nights in Aug 2019
Verified review

6/10 Okay

patricia

Disliked: Staff & service, property conditions & facilities

Mala experiencia

La persona que administra (Sra.Pilar) tiene mal trato y se nota que no hay buena relación con Conserjeria
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
El estacionamiento se paga aparte y tiene un costo de US$ 15 mas IVA , a pesar de haber aceptado el valor en el momento de tratar de usarlo el conserje no accedió pues no le habían informado , el lavamanos del departamento tenía una fuga y el baño se inundaba , la manilla de la puerta de entrada se soltaba completamente, la estadía no fue de mi agrado.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista es increible THE view is awesome El tamaño y la decoración está impecable
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendable

100% recomendable. Depto bien equipado. Llegada fácil, buen lugar cerca del metro, poco ruido exterior por las noches.
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel
Stayed 3 nights in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Location was good and safe. Very near metro. Unfortunately my 9th floor room faced west so I had the sun beating in almost all day... unless I shut all the drapes which was depressing. It is an unmarked building so good luck finding it. No little extras like bath soap and shampoo or a bottle of water. TV is in bedroom area not living room area. Wifi is good. No one speaks English do you better know Spanish. I paid in advance but I got a bill under my door to pay again. What a frustrating nightmare trying to explain I already paid. I think they were saying they never heard of Orbitz. It was eventually figured out--no, I didn't pay again. They don't respond to emails either. Not worth all the headaches if you are on vacation. I can deal with no bath soap but I cannot deal with terrible communication.
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Axle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very quiet. But just a few meters out is Providencia, a busy avenue with lots of shopping and restaurants. Subway station is close by.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leuke plek

Heerlijk appartement, leuke buurt, goede restaurantjes
Stayed 4 nights in Jan 2019
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Todo impecable buena ubicación recomendable
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
L’emplacement. Les commodités. L’absence de comptoir de réception est le seul point négatif
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Débora

Liked: Cleanliness, room comfort

Hospedagem Providencia - Santiago do Chile

Ótima localização, perto de mercadinhos, farmácia e cafés. Wi-Fi excelente. No geral é uma hospedagem modesta - limpeza e conforto estão dentro do normal . O prédio é residencial e na fachada não há informação nenhuma que identifique com o nome Austral Suítes, o que causa uma certa insegurança. No geral, cumpre o que promete, sem surpresas positivas ou negativas.
Stayed 3 nights in Oct 2018
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Location, everything we needed!

Situated in the heart of Providencia, Satiago our four day stay at the Austral Suites was a perfect way to finish our vacation. The shower was excellent with lots of hot water, and the bathroom clean, (important after a hiking holiday), the kitchen had everything we needed and the view from the 18th floor a delight. While we understood the apartment would not be serviced we were still offered clean towels each afternoon and the toilet paper was replenished. There were tea and coffee sachets to get us started on the first day. Everything we wanted was within walking distance, and the area felt safe with lots of wonderful eating choices. While we did not share a language, we found the staff, through google translator, to be extremely helpful and friendly. There are laundry facilities and a swimming pool - both of which we utilised. We are thrilled with our choice. Highly recommend.
Stayed 4 nights in Aug 2018
Verified review

6/10 Okay

RAMON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No volveria....

El lugar y la zona buenos, esto nomes un Hotel son apartamentos, no hay ningun servicio adicional en el lugar, No hay un counter y la Sra encargada es bastante poco amable y sarcastica.... no volveria a este lugar...
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local ideal em Santiago

O Austral Suites fica super bem localizado, a apenas 1 quarteirão da estação de metrô Pedro de Valdívia, em um ponto do bairro Providencia cheio de restaurantes, bares, supermercados e lojas de cambio. E a rua em que está localizado o prédio é bastante tranquila.
Stayed 4 nights in Dec 2017
Verified review

8/10 Good

CAROLINA

Liked: Staff & service, property conditions & facilities, room comfort

Recomendo

Ótima localização, próximo ao metrô, cafés e supermercado. Quarto com cama confortável, varanda pequena mas agradável.
Stayed 4 nights in Aug 2017
Verified review

10/10 Excellent

CARLOS EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo muito

Foi tudo muito bom! Quando cheguei já tinha uma pessoa me esperando para fazer o check in, o apartamento é limpo, confortável, bem localizado, passa uma camareira todo dia e da uma geral no quarto! A minha estadia foi sensacional!
Stayed 5 nights in Aug 2017
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minha casa em Santiago, maravilhoso.

Tirando o contratempo da cobrança, que foi combinado pagamento no prédio e eles cobraram no cartão gerando um constrangimento e cobrança de iof, o resto é tudo muito bom, apartamentos limpos, bem montados, com utensílios novos, a uma quadra do metro, a 1,5km do melhor e maior shopping center de Sntiago, a passos de restaurantes maravilhosos. minha casa em Santiago do Chile.
Stayed 4 nights in Jun 2017
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não é hotel é um quarto e sala de luxo.

Não é hotel é um quarto e sala de luxo, por isso é maravilhoso bem montado uma cozinha pequena e super bem equipada uma varandinha para curtir um frio tomando um tinto, super próximo do metrô dos restaurantes de providencia. Maravilhoso
Stayed 4 nights in Jun 2017
Verified review

8/10 Good

Juan J

Liked: Staff & service, property conditions & facilities, room comfort

Clean, well equipped, quiet, with amazing views

This is a very nice apartment which compares very positevely with other apartments in the area. It is well equiped and well maintained. It is located in a very central location but at the same time in a quiet spot with amazing views from the 21st floor
Stayed 4 nights in May 2017
Verified review

2/10 Terrible

Leandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un desastre el App. Sucio, con muy pocas cosas para poder hacer nada, siquiera servilletas había. Se rompió la heladera no enfriaba y nadie vino a verla. La television tiene prácticamente canales de aire, no hay un mínimo de abono de cable con canales. UN DESASTRE!!!
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo perfecto, el departamento es tal cual se ve en las fotografías, la limpieza perfecta, el edificio muy bien ubicado y muy seguro.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness

Great location but some let-downs.

The hotel location is very convenient. 5 minute walk to metro station. Easy check in. Daily rubbish pick up. The kitchen had all the amenities. The apartment overall is comfortable and promising but I found some let-downs. The lighting was very poor in the living room, bathroom and bedroom. The curtains had holes. The towels look very old and with a funny smell, not sure whether from detergent or a cleaning product. There was also a smell in the bathroom (like sewage)