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Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

5.0 out of 5.0

Recent guest reviews

We visit the Hacienda in our way back from Celestun. It is amazing how it was restored and great to see the support it also brings to the local arts and crafts. It for sure will be an excellent option to spend some days in a luxury but eco-friendly and very old location or as we did to have dinner and to visit the area.

This is a luxury level hotel , way off of the beaten path, about 80 k from Merida that is worth the trouble. I actually thought I was lost three times, that's how on a road less traveled this place is. The staff are wonderful, the room is excellent, the facilities are quite good, There are all sorts of activities, the jungle they are building, bit by bit , and there are hot tubs, and a nice pool. There really isn't a town it's more a very tiny little village just before you see the property. I suspect many living in that tiny village are employees . The only town is a few miles away and it's not big as you know big. So you would mostly stay here which was fine with me.

Hacienda Santa Rosa is a haven of peace situated in a Mayan village. It has few rooms and offers a sense of privacy and tranquility. We felt as if we had the whole place to ourselves. Our room was more like a small apartment, authentic, rustic yet elegant. Our hammocks faced a serene pool, where i spent time listening to the birds. The property is over 2 hectares and contains a tropical garden run by a foundation. A botanist"s delight. The staff are local Mayans often from Santa Rosa who were gracious and attentive. The only weak area was the food which was not up to the standards of a luxury hotel.

After visiting the amazing Hacienda Temozon a little ways from here, it was difficult to like this place. The staff was not friendly, the grounds not well kept, the fence falling apart (one of the post nearly on the ground), graffiti on the nearby walls, etc. Although the colors are beautiful and this place probably financially supports the small population of Santa Rosa, I would not spend my money here. There are much better places not far away. What a shame though as I believe this place has a lot of potential.

We stayed at the Hacienda from 2/4 to 2/11 - staff is wonderful and so are the kitchen/restaurant staff. We visited all four rural Starwood Haciendas - each have their own qualities and are worth staying at - We stayed our entire trip at Santa Rosa No issues with the internet or air conditioning (over 90 degrees every day).... pool is a refreshing converted Hacienda reservoir and is unheated - Temperature was fine for Feb (75 or so). The hotel is an easy drive from Merida - light traffic. and is located off a paved local road in the village of Santa Rosa. Easy to get to using Google Map as are the local ruined or occupied Haciendas. 3 ATM's in Maxcanu and PEMEX stations are everywhere. Easy drive to visit Uxmal (61km) and Edzna (146 km)

My wife and I stayed 5 nights at Hacienda Santa Rosa (HSR) over the New Year’s holiday to celebrate our anniversary. HSR offers a very unique lodging option that is charming and relaxing with an authentic feel that is missing from modern hotels and resorts. Service is rather understated, but definitely genuine. If you are there for more than a couple of days, you can’t help but connect with a number of the staff. While the positives definitely outweigh the negatives, there are some of each: + Rooms are very spacious. Booked our stay using spg points, so ended up with what is probably their least desirable room (next door to the lobby in the main building). However, this provided us with direct access to the main pool and courtyard, which was uninhabited except for us on our relaxing day at the hotel. Eighteen foot ceilings only add to the roomy feel. Bathrooms are large and adequately appointed, though don’t include the high-end fixtures often found in luxury properties. Found the bed to be very comfortable. Furniture is older and appropriate for the property, but does not provide a comfortable place to lounge. Didn’t try the hammock in the bathroom, though. + Grounds and gardens are amazing. We would spend most meals mesmerized by the variety of plants and birds directly behind the open-air restaurant. Strolled through the gardens at least daily – much to see and explore. Happened upon several thick binders in the spa building describing the various plantings (all in Spanish, so didn’t get much from those). + Dining. The food is fabulous. Not one bad meal. Really enjoyed the shrimp ceviche, salbutes, and cochinita pibil. Was concerned about the cost of dining based on information on their website, but prices were very reasonable. Breakfast $6-7 per entrée; lunch typically $5-10 per entrée (sometimes we chose an appetizer); dinner $10-18 per entrée. Drink prices were reasonable too. Menu is somewhat limited, so you might run out of options if you stay for a while and want something different every time. We found and stuck to our favorites. Service is somewhat reserved, which is often typical in Mexico, but always there and ready. And waiters are quite warm and friendly if you strike up a conversation. + / - Pool areas always were kept neat and tidied up quickly after a guest departs with fresh towels placed on loungers. Loungers are very comfortable. Pools are inviting, but the main pool is shaded much of the day and was quite cold during our stay. Only the young and the brave dared get all the way in. No pool service was provided, unless you went to the restaurant to place order or ordered via room service. Would be a nice addition that is typical of luxury hotels. (-) Although the property is supposed to be 100% smoke-free with many signs posted including at the front gate, this is not fully enforced. One day when we returned from sightseeing, someone was seated in one of the rockers on the front porch smoking within arms-length of a no smoking sign and with an ash tray provided on the table in front of him. Other smoking instances were noted, though none quite as brazen and obviously allowed. (-) Wifi had fairly frequent outages. When it is on, it is of decent strength. And they do warn of potential unreliability on their website info. Not much else available for entertainment, so plan accordingly. DVD players might be a nice add since the TV programming is very limited. + / - The small town of Santa Rosa provides a glimpse into local life in somewhat rural Mexico, but often provided some less than tranquil background noise with motorcycle engines, horns, and the occasional odd loudspeaker attached to a vehicle. Not overly intrusive, but sometimes infringed upon the atmosphere. Dogs wander loose in the town and occasionally through the Hacienda grounds. All seemed tame, but watch out for them as you drive through as they occasionally would lay on the road. Roads are basically atrocious. The Hacienda might benefit from working with the town to improve the main road into the hotel – especially the last hundred meters or so leading to the front gate. Take it slow – including the stone drive into HSR itself. Highlights of our stay included a New Year’s Eve party that included a performance by a local children’s group, a piñata, a multi-course dinner, and a bonfire. They also set up a special anniversary dinner for us during our stay with the table decorated and surrounded by luminaries and torches. And on the morning of our departure, two staff members arrived early at 5:30 am to provide coffee and tea and offer assistance with our bags. The kind of personal service you don’t often find. We also visited, but did not stay at, Hacienda Temozon (another of the Starwood Haciendas). Though smaller and less grand than Temozon, HSR provided a more tranquil environment. And service was much better at HSR, especially in the restaurant. Oddly, the climate seemed different between the two even though they are a short distance apart. In spite of forecasted temps in the low 90s, we never felt uncomfortably hot at HSR and only used the air conditioner in the room to cut the humidity at night. Probably should note that although much of the staff speaks some English, it is not as common as the major resort towns. Some grasp of and attempt to communicate in Spanish is advisable and appreciated by the staff. Though we had expected to be able to find places to eat away from the hacienda, there was not really anything available in the vicinity. Did not see anything in Maxcanu or other towns we drove through, except for the hotels near Uxmal. Same goes for shopping as the only souvenirs that we purchased were from HSR. They have a handicrafts workshops, so offered some unique items at reasonable prices. If you are looking for an authentic taste of Mexican culture and history, I would recommend a stay at Hacienda Santa Rosa. Your stay will be especially rewarding if you take time to interact with the staff, which is excellent.

We came here to stay for 1 night before New Year's Eve and it was amazing. There is an awesome pool with aqueducts however I must say it was a little colder than expected. Service here is truly the best as they are always there to attend you and food arrives promptly. The meals I had here were all great and the drinks were fantastic! I recommend the 'orchata' and 'tamarindo' juice as they are both very fresh and super refreshing.

Beautiful resort between Merida and Compeche Mexico. Perfect service and great food at restaurant. Buildings are very old but modernized. We had a pool shared by 4 units but we were the only ones here at the time so our own private pool. Good place to get away from everything in total luxury.

We enjoyed our lunch. The regional dishes on the menu were great. Good food, very attentive staff, calm and relaxed atmosphere. The Hacienda Santa Rosa made our trip from Uxmal to Celestun special. Thank you.

We spent two nights in the Casa Maya Villa for my fiance's birthday. From the moment we arrived, the staff were very professional, kind, warm and attentive without being intrusive. Once we arrived, we didnt leave, preferring to wander the beautful grounds, enjoy the pool or our own private plunge pool. The Mayan Villa was wonderful - palapa (thatch) roof - essentially two Mayan houses connected by a hallway that contained the bathroom sinks and overlooked the private courtyard with plunge pool. A door on the other side led to 1 of the 2 private terraces. The villa included a hanging king size bed with a such a comfortable mattress, I didnt want to get out of bed! There was also a day bed to lounge on in the rear house. This was just what we wanted - quiet, peaceful and restful. Perfection! Mosquitos were almost non existent but there were creatures of the crawling type - very large ants and an army tiny millipedes that invaded after dark. The hotel supplies a can of Raid, which came in handy as a defensive move on the second night -- we sprayed a barrier across the doors and this reduced the number of little varmints by 70%! However, it is to be expected under a palapa roof in a jungle area so didnt concern us in the least. The staff in the restaurant were absolutely wonderful - so sweet and kind, always smiling while providing top notch service. They sang for my fiancee on his birthday - a lovely surprise for him. The food is very good without being outstanding although we rated the Lime Soup a 10/10. Thank you Angelica, William and everyone in the restaurant for making our stay so memorable.

Carretera Mérida Campeche Santa Rosa YUC

Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa places you 14.5 mi (23.3 km) from Calcehtok Caves and 21.8 mi (35.2 km) from Becal Museum. This 11-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Cenote X'batun is also within the region of this Santa Rosa hotel.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with continental breakfast, available for a fee.


All of Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa's 11 individually decorated rooms provide iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include free newspapers, free bottled water, and ceiling fans.

Rooms


Property features

Guests of Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. This luxury hotel also has a garden.

Room options

Deluxe Suite, Terrace, Garden View

King 1 | Full 2 | Sleeps 3

Junior Suite, Terrace

King 1 | Full 2 | Sleeps 3

Deluxe Villa, Terrace (Mayan Villa)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 188 reviews