1. The morning of our arrival I received an email saying that they would accept payment in Mexican pesos (i.e., cash, no credit card). I didn't have the pesos but we went anyway, expecting to get to a cash machine. There's only one in Celestun, and it didn't work. They finally accepted US$. 2. We had booked and confirmed two beds. There was only one bed. They pointed out a sofabed (unmade) and said that it was the second bed (they pulled out the bed and finally made up the "second" bed. 3. There was no hot water in the bathroom sink (had to go to the shower faucet for hot water). The water from the toilet leaked onto the bathroom floor. 4. The receptionist was unfriendly and totally unhelpful. 5. Celestun clearly has a crime problem: ten-foot walls topped by barbed wire is the norm for the hotels beyond the town center, which appears to be safe. 6. Celestun's "biosphere" is basically mud flats. There is no "ranger station", no trails. The only "attraction" is renting a guided tour for 1.5 hrs to go see flocks of flamingos. There are other places in the world to see these birds (like, Florida). 7. Avoid this hotel and the town. If you want to see the flamingos make it a day trip from somewhere else (like, Merida).
Casa BreMar 3097 - Only Adults is adjacent to popular attractions such as Reserva de la Biosfera Ría Celestún and Celestun Beach. This 3-room, 3-star hotel has a private beach along with an outdoor pool and free self parking.
Guests can expect to find 32-inch Smart TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars and espresso makers. Housekeeping is available on request.
Casa BreMar 3097 - Only Adults offers a private beach, an outdoor pool, and a terrace. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. This adults-only hotel also has a picnic area.
1. The morning of our arrival I received an email saying that they would accept payment in Mexican pesos (i.e., cash, no credit card). I didn't have the pesos but we went anyway, expecting to get to a cash machine. There's only one in Celestun, and it didn't work. They finally accepted US$. 2. We had booked and confirmed two beds. There was only one bed. They pointed out a sofabed (unmade) and said that it was the second bed (they pulled out the bed and finally made up the "second" bed. 3. There was no hot water in the bathroom sink (had to go to the shower faucet for hot water). The water from the toilet leaked onto the bathroom floor. 4. The receptionist was unfriendly and totally unhelpful. 5. Celestun clearly has a crime problem: ten-foot walls topped by barbed wire is the norm for the hotels beyond the town center, which appears to be safe. 6. Celestun's "biosphere" is basically mud flats. There is no "ranger station", no trails. The only "attraction" is renting a guided tour for 1.5 hrs to go see flocks of flamingos. There are other places in the world to see these birds (like, Florida). 7. Avoid this hotel and the town. If you want to see the flamingos make it a day trip from somewhere else (like, Merida).
Hi Benjamin, I am very sorry you were not able to fully enjoy your trip to Celestun, I guess you didn't read the destination and room descriptions you booked, nor the payment methods we advertise on platforms such as Orbitz or Expedia. Celestun is a fishing village, there are no banks in Celestun, which is why many businesses in Celestun only receive payment by cash. In the description of the room it says that it has a queen size bed and a double sofa bed. We never mentioned that there are two beds and we never received any request from you or from the platform where you booked, in the room there is hot water but we had a problem with the pipe we had to close the passage so that there was no water leakage and that is why you felt water on the floor. The fence wall that we put up is not for insecurity but rather to protect the property from animals such as dogs, cats, raccoons, opossums, etc. that in the past have fallen into the pool or scared our guests. In Celestun there are several activity options not only the boat ride, there are guided bike rides to see the salt ponds, there are bird watching tours, hiking tours, tours to Real de las Salinas, night tours to see crocodiles, a variety of restaurants offering fresh fish and seafood dishes, and a wide variety of restaurants offering fresh fish and seafood. For the same reason I believe that the reason you did not enjoy the wonderful and magical Celestun is because of the little information you had when planning your trip. Still, we thank you very much for your feedback and hope you find the magic that Yucatan has to offer.