Villas de Santa Fe by Diamond Resorts

The apartments, lobby, hallways and elevators are clean. Nice property but they should stop charging guests with resort fees if they don’t provide the resort amenities, such as pool, gym and housekeeping. They not only don’t provide house keeping but we we were told to buy our own cleaning supplies. I understand they are taking precautions during Covid 19, and I appreciate that but if they don’t provide the usually included services and close down the amenities they should either reduce the nightly rates or stop charging resort fees per night.

The location was excellent and the room was comfortable and spacious. They charged us a resort fee even though the amenities they charged for were closed. Every person we talked to gave us a different story as to why they were still charging the fee.

This was one of the few hotels that seemed to care about Covid-19 and did what they could to make sure you were comfortable about things. We got an email talking about their response for Covid-19 after booking. The staff was very careful and had a set up to make sure you were not handling things someone else was while checking in, and they did not touch the cards/license. Appreciated their attitude and sensitivity to others.

Love the people are friendly and the coffee machine was so delightful.

We really like the suite with the kitchenette, two tv's, outdoor patio and the overall comfortable feeling when we walked in. Thank you for the stay!

Nice quiet suite, excellent shuttle service to downtown.

Very welcoming resort. Casual, and low-key, just like Santa Fe, yet the staff is on top of everything. I enjoyed the comfort of my room with its kitchen area, living room, dressing area, large closets, and spacious bedroom. Loved getting my afternoon latte in the lobby (free) and sitting by the fireplace to warm up.

Good location. Of you want to walk to the plaza, though people will stare at you for doing so, you can. Beer attentive, personable, and caring staff. Free laundry. Really. Staggering with a toddler this was gold in and of itself. The staff just brought it up to Platinum.

Great location, less than half a mile walk to historic downtown of Santa Fe. Suite will appointed, and clean. You get bedroom with comfortable bed anf TV, living-room with large screen TV, fireplace and dining corner, and full equipped kitchen with fridge, microwave, stove, dishwasher, coffee machine, bread-toaster, and even mixer with dine-ware utensils And even cooking pots. Staff very friendly. Service good. Parking adequate. There is free wifi though relatively slow at about only 6 mbs.

Great staff. Transport available to downtown Santa Fe. Rooms nice except for squeaky doors to bedroom, and bathroom. Pool and hot tub nice and clean. Had laundry room and pool table.

Comfortable, well appointed suite close to the plaza

This used to be our favorite hotel. This time the hot tubs (very important to us) were in terrible shape. The jets were not working on either one and the small was VERY dirty! Most of the staff was excellent as usual with the exception of one. When we informed him about the tubs his answer was that they never worked (not true since guests that were there a night before said it was working). The next day, we saw the same staff member driving the hotel car and honking impatiently to pedestrians on the cross walk while the pedestrians had the right of way. I hope the management will look more carefully at these details as the location is prime.

Close to downtown, half mile walk. Hotel has great amenities; free laundry, pool table, pool, hot tub. Hotel offers a shuttle which will take you anyplace in town. Facilities are clean and staff is friendly and helpful. Great place to stay in Santa Fe.

I suppose the first thing I should point out is that this is a time-share facility. The rooms are all suites with a kitchenette, sitting room, bathroom and bedroom. If you only staying for a couple nights you might be better elsewhere unless you really plan to take advantage of the kitchenette area which could've had a few more dinnerware items available. The outdoor pools and hot tubs were still open in December if you're into that kind of thing. No complimentary breakfast and no restaurant next door or just around the corner. Our room was on the first floor which was actually closer to a half-basement. It was also a handicap room which meant open areas under the sinks/counters to fit a wheel chair, bed close to the floor and walk-in shower. We didn't consider this an inconvenience though so didn't ask for another room. What I thought was odd and inconvenient about the room was that you had to walk through the bathroom to get to the bedroom. Thus if someone was in the bathroom you either had to wait or interrupt them in order to move between rooms. My last comment would be that while functional the furniture and cabinetry was old and outdated. Several cabinet doors in the kitchen had loose hinges and some drawers were racking and difficult to close. The location was okay for me. We were probably a half-mile from the Santa Fe Plaza which is a reasonable walk in my mind but maybe too far for others. Keep in mind that parking in Santa Fe is not always available.

It Would Be Nice If This Hotel Have Fresh Pastry Or Bagels In Morning Along With The Coffee They Serve.

Walk to the Plaza and all the shops and museums. Close to grocery store and restaurants. Having a suite with small kitchen is great.

Conveniently located apartments, staff does not clean the room during your stay, but you can get fresh towels. No breakfast on site, but apartments have full kitchens. Small pool, not too crowded.