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Hotel Puerta del Rey

3.0 star property

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Photo gallery for Hotel Puerta del Rey

Pool
Reception
Free WiFi
Free buffet breakfast on weekdays
Free WiFi

Reviews

5.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
Avenida Busch & calle el Salvador, Santa Cruz, Santa Cruz Department
  • Place, Arenal Park
    ‪17 min walk‬
  • Place, Plaza 24 de Septiembre
    ‪18 min walk‬
  • Place, San Lorenzo Cathedral
    ‪20 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View | Free WiFi

Standard Room, 1 Queen Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds, City View

Standard Twin Room, 2 Twin Beds, City View | Free WiFi

Standard Twin Room, 2 Twin Beds, City View

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Suite

Comfort Suite | Free WiFi

Comfort Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Free WiFi

Family Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Santa Cruz

Hotel Puerta del Rey places you within a mile (2 km) of Municipal Library and Arenal Park. This 3-star hotel has 21 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Arenal Park - 17 min walk - 0.9 miles
  • Plaza 24 de Septiembre - 18 min walk - 1.0 mile
  • San Lorenzo Cathedral - 20 min walk - 1.1 miles
  • Santa Cruz Zoo - 8 min drive - 1.5 miles
  • Ventura Mall - 9 min drive - 1.8 miles

Getting around

  • Santa Cruz de la Sierra Station - 15 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 29 min drive

Restaurants

  • ‪Pollo Diez - ‬5 min walk
  • ‪Amore Green Natural Market - ‬5 min walk
  • ‪Restaurat Guapurú - Hotel Yotaú - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Cornerstone - ‬7 min walk

About this property

Hotel Puerta del Rey

Hotel Puerta del Rey features free WiFi in public areas, meeting rooms, and conference space. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 25 per room one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry.
Guests can stay connected with free WiFi.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 10:00 AM

Things to do

  • 24-hour pool access

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 22 square feet of conference space
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 25 per room (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 1:00 PM
  • Check-out: 12:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • There are no elevators.

Property is also known as

Hotel Puerta del Rey Hotel
Hotel Puerta del Rey Santa Cruz
Hotel Puerta del Rey Hotel Santa Cruz

Frequently asked questions

Is a free cancellation option available at Hotel Puerta del Rey?

Hotel Puerta del Rey offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Hotel Puerta del Rey?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta del Rey on Apr 29, 2026 start from $29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Puerta del Rey?

This hotel is located in Santa Cruz, a short 15-minute walk from Arenal Park and also 15 minutes on foot from Municipal Library. You'll also find Ethno-folkloric Museum and La Recova Artisan Walk less than a mile away.

Is there parking available at Hotel Puerta del Rey?

Yes, secured self parking is offered for free at the hotel.

Does Hotel Puerta del Rey feature a casino on the premises?

No, Hotel Puerta del Rey doesn't have a casino.

Is there an indoor pool at Hotel Puerta del Rey?

No, there is no indoor pool at this hotel. Guests have 24-hour pool access.

What amenities will couples enjoy at Hotel Puerta del Rey?

Couples staying at this hotel will appreciate amenities like free breakfast and concierge services plus some guestrooms include a city view.

Does Hotel Puerta del Rey have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Puerta del Rey have a restaurant that serves breakfast?

Hotel Puerta del Rey offers free buffet breakfast on weekday mornings though there is no restaurant.

Does Hotel Puerta del Rey allow pets to stay for free?

No, pets aren't allowed at Hotel Puerta del Rey.

Does Hotel Puerta del Rey have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Puerta del Rey?

The closest major airport to Hotel Puerta del Rey is Santa Cruz (SRZ-El Trompillo), which is 3.4 mi away (13 minutes by car). Another top airport is Santa Cruz (VVI-Viru Viru Intl.), which is located 10.9 mi away (29-minute drive).

Are there rooms with balconies at Hotel Puerta del Rey?

No, you won't find guestrooms with balconies at Hotel Puerta del Rey.

Hotel Puerta del Rey Reviews

Reviews

5.4
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 4 out of 11 reviews

5.2/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay

Simple, clean budget hotel
Stayed 3 nights in Jan 2025

2/10 Terrible

ernesto

It was really bad, no hot water, no laundry. I wouldn’t recommend this place
Stayed 3 nights in Dec 2024

6/10 Okay

Johara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just did not feel safe
Stayed 11 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option

Good hotel for the city, clean, fruendly staff, confortable
Stayed 3 nights in Dec 2023

2/10 Terrible

Silva maria

Stayed 6 nights in Aug 2025

10/10 Excellent

Ana Flávia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

MARCIO LUIZ

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel precisando modernizar

O Hotel precisa de uma reforma, tudo muito antigo, falta manutenções, coisas quebradas, moveis rasgados, uma pena, mas os funcionários simpáticos e atenciosos.
Stayed 1 night in Jun 2025

4/10 Poor

Aline

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel bem abaixo do esperado

Hotel bem localizado, porém não é como nas fotos, o hotel precisa de manutenção, parece abandonado, não tinham toalhas suficientes e os lençóis e camas eram de qualidade ruim. O café da manhã muito muito ruim praticamente sem opção, o chuveiro foi a única coisa que era boa do hotel, porém o ralo estava entupido e a água não tinha escoamento! Não recomendo!
Stayed 1 night in Jun 2025

10/10 Excellent

Carmiña Yolanda

Stayed 1 night in May 2025

2/10 Terrible

Mary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio sucio inseguro
Stayed 2 nights in Mar 2024