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Hotel Puerta del Rey

Property class: 3

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Photo gallery for Hotel Puerta del Rey

A multi-level indoor swimming pool with a tiled floor, surrounded by balconies with metal railings, and a stone wall with plants.
A room with a bed, two chairs, a small table, and a window with curtains.
A breakfast buffet with various food items and beverages.
A reception area with a red wall, a reception desk, a red armchair, a glass coffee table with a vase, and a beige sofa.
A multi-story building with a central swimming pool, balconies, and a stone wall with plants.

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
Avenida Busch & calle el Salvador, Santa Cruz, Santa Cruz Department
  • Place, Plaza 24 de Septiembre
    ‪18 min walk‬
  • Place, San Lorenzo Cathedral
    ‪20 min walk‬
  • Place, Santa Cruz Zoo
    ‪8 min drive‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, City View

A bedroom with a large bed, a nightstand, a window with curtains, and an air conditioning unit on the wall.

Standard Room, 1 Queen Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds, City View

A hotel room with a bed, a desk with a chair, a television, and an air conditioning unit.

Standard Twin Room, 2 Twin Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Suite

A bedroom with a bed, a nightstand, a lamp, a wooden door, and a television.

Comfort Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A bedroom with two beds, a wooden nightstand, a chair, a desk, and a large window with curtains.

Family Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Santa Cruz

Located in Equipetrol, Hotel Puerta del Rey is within a mile (2 km) of sights such as Municipal Library and Arenal Park. This 3-star hotel has 21 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • La Recova Artisan Walk - 17 min walk - 0.9 miles
  • Arenal Park - 17 min walk - 0.9 miles
  • Plaza 24 de Septiembre - 18 min walk - 1.0 mile
  • San Lorenzo Cathedral - 20 min walk - 1.1 miles
  • Santa Cruz Zoo - 8 min drive - 1.5 miles

Getting around

  • Santa Cruz de la Sierra Station - 15 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 29 min drive

Restaurants

  • ‪La Casa Del Gordo - ‬8 min walk
  • ‪Manjar de Oro - ‬10 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Puro Café - ‬6 min walk
  • ‪Sushi Manía - ‬11 min walk

About this property

Hotel Puerta del Rey

Hotel Puerta del Rey features free WiFi in public areas, meeting rooms, and conference space. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 25 per room one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and dry cleaning/laundry.
Guests can stay connected with free WiFi.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered, secured self parking on site

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 10:00 AM

Things to do

  • 24-hour pool access

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 22 square feet of conference space
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 25 per room (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 1:00 PM
  • Check-out: 12:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • There are no elevators.

Property is also known as

Hotel Puerta del Rey Hotel
Hotel Puerta del Rey Santa Cruz
Hotel Puerta del Rey Hotel Santa Cruz

Frequently asked questions

Is a free cancellation option available at Hotel Puerta del Rey?

Hotel Puerta del Rey offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

What's there to see within easy reach of Hotel Puerta del Rey?

This hotel is situated in Equipetrol within a short 15-minute walk of Municipal Library and also 15 minutes on foot from Arenal Park. You'll also find Patio Design LifeStyle Center and Ethno-folkloric Museum less than a mile away.

Does Hotel Puerta del Rey feature a casino on the premises?

No, Hotel Puerta del Rey doesn't have a casino.

Is there an indoor pool at Hotel Puerta del Rey?

No, there is no indoor pool at this hotel. Guests have 24-hour pool access.

Does Hotel Puerta del Rey have a restaurant that serves breakfast?

Hotel Puerta del Rey offers free buffet breakfast on weekday mornings though there is no restaurant.

Does Hotel Puerta del Rey allow pets to stay for free?

No, pets aren't allowed at Hotel Puerta del Rey.

What is the closest airport to Hotel Puerta del Rey?

The closest major airport to Hotel Puerta del Rey is Santa Cruz (SRZ-El Trompillo), which is 3.4 mi away (13 minutes by car). Another top airport is Santa Cruz (VVI-Viru Viru Intl.), which is located 10.9 mi away (29-minute drive).

Hotel Puerta del Rey Reviews

Reviews

4.8
Rating 10 - Excellent. 2 out of 13 reviews
Rating 8 - Good. 2 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 2 out of 13 reviews
Rating 2 - Terrible. 6 out of 13 reviews

4.6/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay

Simple, clean budget hotel
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option

Good hotel for the city, clean, fruendly staff, confortable
Stayed 3 nights in Dec 2023
Verified review

2/10 Terrible

It was really bad, no hot water, no laundry. I wouldn’t recommend this place
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just did not feel safe
Stayed 11 nights in Dec 2023
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Não consegui café às 6h!
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel precisando modernizar

O Hotel precisa de uma reforma, tudo muito antigo, falta manutenções, coisas quebradas, moveis rasgados, uma pena, mas os funcionários simpáticos e atenciosos.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel bem abaixo do esperado

Hotel bem localizado, porém não é como nas fotos, o hotel precisa de manutenção, parece abandonado, não tinham toalhas suficientes e os lençóis e camas eram de qualidade ruim. O café da manhã muito muito ruim praticamente sem opção, o chuveiro foi a única coisa que era boa do hotel, porém o ralo estava entupido e a água não tinha escoamento! Não recomendo!
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio sucio inseguro
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024