Aesthetically nice but customer service and guest experience sucks.
I enjoyed the private island vibe and the overall cleanliness of the property as it relates to trash. I was disappointed with their dust control in the buildings due to the graveled paved property; a lot of dirt is tracked into the facilities, including the rooms. No microwave or stovetop was available in the kitchenette suits. My room had issues with the locks, for which, when reported to security, there was no follow-up. Housekeeping left only one towel and no other replacement linens in the room, and there were two occupants. Upon arrival, we were assisted to our cottage with our bags, but no offer was made to help transport our luggage back to the front desk upon checkout. We had to walk across campus, pulling our luggage across the graveled compound. The bathroom was not adequately cleaned by housekeeping from the previous users. On checkout front desk didn't ask for feedback on stay.
I liked the property but our AC broke down for one night and they charged us GST twice (which I am still trying to resolve). Loved the food, staff and proximity to activities. (And their private beach.)
Great place to stay with attentive staff, good food, nice accommodations and beautiful views.
Charming upscale cottages, amenities including a private beach, and a superb, service oriented staff made this a great vacation. Felt like I was leaving family at the end of my stay. Definitely recommend getting a golf cart if you want to see most of the island, although taxis readily available and affordable.
This property is possibly the most expensive place I've ever stayed, but you get what you pay for. Check floorplan before booking, because some rooms are smaller, but we booked a room about 700 sq.ft, including a screen porch for enjoying mosquito-free moments outside. Food is excellent (high prices). The pool and private beach are wonderful. Everyone rents a golf cart to explore around town. Awesome adventure excursions are handled by on-site Tuff-E-Nuff tours on site. I couldn't be happier with our choice to stay here!
The rooms did not have enough supplies (paper towels, trash bags etc). The dryer did not dry items as it should and required at least 7 cycles just to get thoroughly dried. The resort seemed understaffed. They did not tell us where to get towels for the pool, the WiFi was insufficient and dropped often, the front desk did not always answer the phone, and the food and drinks were way overpriced and was subpar.
Stunning property with wonderful staff. Cottages are charming, quaint and clean. View of the sunset from the patio restaurant was unbeatable! Tuff E Nuff took us out to the reef for a full day trip of snorkeling, swimming with sharks and a stop at Caye Caulker. Sherri, the tour guide was AMAZING!! She had a wealth of knowledge about sea life, great communication and people skills and a genuine live for her country! I could go on and on about her! She’s a natural!! All in all, a magical trip!
Townhouse style lodging was unique. Their private beach made our stay well worth it. You will need to rent a golf cart during your stay if you want to come and go in and out of the town. Walking is out of question. Remember there's $50 a day resort fee.
This property is a beautiful little world unto itself. They seem to still be putting some of the finishing touches on the property, so there is some construction going on. I loved the little villas instead of hotel rooms-I don't know if the pictures do them justice. They have string lights on the trees at night and it really creates a beautiful atmosphere. The pool area was very nice and dining offered some standard foods as well as Belizian fare. You really don't have to go off of the grounds to have access to a variety of restaurants and bars, and there were shops with local art and jewelry. The resort is about a 20 minute golf cart/cab ride from the drop-off at the water taxi terminal. I would try to arrange to have a cab to come pick you up to take you if you can. Having a credit card and some cash on hand will help you to experience everything- one night we tried to get food at a stand but they were operating on a cash-only basis. Some places take US cash and Belizean money, some are specific to one. It's good to have both if you can. Outlets are standard US type A and B; you won't need adaptors. Bug spray is a must-the mosquitos are hungry!
Unbelievable property, staff and experience!!!! Mahogany Bay is a must stay in San Pedro.
One of the most amazing properties I've stayed at. All the grounds are kept up well and clean, staff is so nice and attentive, and so many options of things to do. The private beach that this hotel has is stunning, crystal clear water with staff that will serve you drinks and food anywhere. There are beds in the water that you can rent as well as hammocks that are free and enable you to lay in the water all day. There are huts located on the property that are ran by locals that serve amazing food, some of the best food we had while in Belize. The staff here take time to get to know, remembered our names after the first night and would say using our names. Staff will do anything to ensure your are having the best time. 100% will be back.
There is 438$ no tax on miscellaneous when you check out with orbits or expedia
My boyfriend and I stayed for 4 nights in July. It is a beautiful hotel with a beautiful private beach (without any sargassum as was the case with many of the other beaches). Our room was rustic and the toiletries (malin & goetz shampoo and bodywash is a nice addition). The staff are very friendly especially the girl in the coffee shop!, food and drinks are good, and the spa is amazing. I highly recommend getting a massage. A few things we did not like: (1) one night there was a cockroach in the shower but it scurried away and we never saw one again (2) the private beach is NOT for swimming, the water is basically up to you knees even if you go farther out (3) beware sea lice at the private beach, these are little crustaceans that stick and pinch in the water...they were really annoying and made going into the water not pleasant but it is hard to control nature...(4) you need to be good with timing because the boat to the beach only leaves every hour and doesn't stay past 5:15 which is a nice time to stay at the beach but overall we would definitely stay again.
The private beach was really nice and the staff was very accommodating.
Hol Chan Marine Reserve is within 2 miles (3 km) of Mahogany Bay Resort & Beach Club, Curio Collection by Hilton while other popular attractions such as San Pedro Town Hall are within 3 miles (5 km). This 207-room, 4-star hotel welcomes guests with conveniences like a private beach, an outdoor pool, and free in-room WiFi.
There are ample dining options with 5 onsite restaurants, including The Verandah, which specializes in fusion cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
The 207 accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect free WiFi and 43-inch Smart TVs with digital channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Refrigerators, free bottled water, and ceiling fans are also standard.
Built in 2017, the brand new Mahogany Bay Resort & Beach Club, Curio Collection by Hilton offers an outdoor pool, a gym, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 20.00 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a conference center, a business center, and a free grocery shopping service.
Aesthetically nice but customer service and guest experience sucks.
I enjoyed the private island vibe and the overall cleanliness of the property as it relates to trash. I was disappointed with their dust control in the buildings due to the graveled paved property; a lot of dirt is tracked into the facilities, including the rooms. No microwave or stovetop was available in the kitchenette suits. My room had issues with the locks, for which, when reported to security, there was no follow-up. Housekeeping left only one towel and no other replacement linens in the room, and there were two occupants. Upon arrival, we were assisted to our cottage with our bags, but no offer was made to help transport our luggage back to the front desk upon checkout. We had to walk across campus, pulling our luggage across the graveled compound. The bathroom was not adequately cleaned by housekeeping from the previous users. On checkout front desk didn't ask for feedback on stay.
I liked the property but our AC broke down for one night and they charged us GST twice (which I am still trying to resolve). Loved the food, staff and proximity to activities. (And their private beach.)
Great place to stay with attentive staff, good food, nice accommodations and beautiful views.
Charming upscale cottages, amenities including a private beach, and a superb, service oriented staff made this a great vacation. Felt like I was leaving family at the end of my stay. Definitely recommend getting a golf cart if you want to see most of the island, although taxis readily available and affordable.
This property is possibly the most expensive place I've ever stayed, but you get what you pay for. Check floorplan before booking, because some rooms are smaller, but we booked a room about 700 sq.ft, including a screen porch for enjoying mosquito-free moments outside. Food is excellent (high prices). The pool and private beach are wonderful. Everyone rents a golf cart to explore around town. Awesome adventure excursions are handled by on-site Tuff-E-Nuff tours on site. I couldn't be happier with our choice to stay here!
The rooms did not have enough supplies (paper towels, trash bags etc). The dryer did not dry items as it should and required at least 7 cycles just to get thoroughly dried. The resort seemed understaffed. They did not tell us where to get towels for the pool, the WiFi was insufficient and dropped often, the front desk did not always answer the phone, and the food and drinks were way overpriced and was subpar.
Stunning property with wonderful staff. Cottages are charming, quaint and clean. View of the sunset from the patio restaurant was unbeatable! Tuff E Nuff took us out to the reef for a full day trip of snorkeling, swimming with sharks and a stop at Caye Caulker. Sherri, the tour guide was AMAZING!! She had a wealth of knowledge about sea life, great communication and people skills and a genuine live for her country! I could go on and on about her! She’s a natural!! All in all, a magical trip!
