room not so clean
Great amenities. Friendly staff. Very modern
We didn’t get the room we paid for and the sheets were still dirty en we came in .
Great location and perfect for our 1 night stay! The man that checked us in was very personable and friendly!
We would stay there again
The room was smaller than I expected, the bed was not super comfortable, the pillows left a lot to be desired, and the check-in area was not COVID friendly.
A few things about this location that were not up to par with Hilton. 1) is that the room we were put in was dirty. It did not appear to be cleaned let alone sanitized. The mattress was urinated on multiple times and I only saw this when leaving because I pulled all the sheets off the bed. 2) all the walls we smeared with food maybe even some blood spots and hand prints all over the place which tells me walls have not been cleaned or sanitized. 3) When I asked for complimentary water at the front desk I was refused. Of all the times I have stayed at a Hilton hotel I have never had a stay this bad.
I liked that it was down town. But didn’t like it was valet only and that they charge an extra 50 each night for incidentals. They will supposedly take the extra charge off.
The front desk lady was rude. Greeded me with a "whats up" with a very disregarding attitude. She clearly dislikes her job or something?
The view was amazing! Location is great. Staff was really friendly and personable.
Located in Downtown Denver, Tru By Hilton Denver Downtown Convention Center is within a 5-minute walk of popular attractions such as Colorado Convention Center and Denver Center for the Performing Arts. This 176-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks. Housekeeping is available on request.
Guests of Tru By Hilton Denver Downtown Convention Center have access to free WiFi in public areas. Valet parking is available for USD 45 per night. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage.
room not so clean
Great amenities. Friendly staff. Very modern
We didn’t get the room we paid for and the sheets were still dirty en we came in .
Great location and perfect for our 1 night stay! The man that checked us in was very personable and friendly!
We would stay there again
The room was smaller than I expected, the bed was not super comfortable, the pillows left a lot to be desired, and the check-in area was not COVID friendly.
A few things about this location that were not up to par with Hilton. 1) is that the room we were put in was dirty. It did not appear to be cleaned let alone sanitized. The mattress was urinated on multiple times and I only saw this when leaving because I pulled all the sheets off the bed. 2) all the walls we smeared with food maybe even some blood spots and hand prints all over the place which tells me walls have not been cleaned or sanitized. 3) When I asked for complimentary water at the front desk I was refused. Of all the times I have stayed at a Hilton hotel I have never had a stay this bad.
We would love more information to help assist us with making future stays better. Please reach out to customer service with further information.