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The rooms are clean and nice. However, there is no customer service. We called the front desk once with a question. The person said they would call us back and he never did. We called 30 min later and he said he had forgotten our request. The last night we were woken up at 4 am by loud neighbors. We called the front desk at 4:30 am telling them we believed the noise was coming from the room above. After half an hour we called back and they said they had not located the noise. We repeated to check the room above. The racket finally stopped at 5:30 am. When we checked ouy at 7 there was no apology and no discount for our sleepless night.....
Clean rooms, good size, great location, you can get a good view. The breakfast might be a little disappointing, but you find things to eat, maybe the staff is not the most friendly as in other places in the country, but is good in general
The hotel and our room were very clean. The staff was very cordial and helpful. The location is great if you love walking, although there's a bakery right next door which negated our exercise efforts. The hotel is far enough from the downtown area to avoid the congestion, but close enough to stroll the area and the many restaurants and shops along the way. We would get to the hotel to a somewhat stuffy room, but the AC was very quick and efficient in cooling the area. We would definitely stay here again.
I loved this hotel and everything went well for me. The staff was very helpful with my questions and requests even with my poor Spanish skills. Everything worked in the room and the hotel has the highest water pressure and hottest hot water of any hotel I have stayed at in Mexico. While the room has a/c the balcony doors can also be opened if you want fresh air. The rooms are carpeted which I prefer. The WiFi can be slow during busy periods but is much faster late at night and early in the morning. The hotel has a beautiful central courtyard with niches that include local art. I was unable to get an Uber early in the morning so the front desk called a taxi for me and then stayed with me out front until the taxi showed up! Interestingly, the hotel uses 'American' floor numbering (the ground floor is 1)
I stayed at La Casona before & when my partner said he wanted to visit SMDA I said I knew the place to stay. I reserved a room under my name & selected a king size bed as my partner is very tall. When we arrived I said hello to the desk lady in Spanish, my first language, provided my name & told her we were checking in. After a while she looked at me, then looked at my partner, & asked if the reservation was for him. I said it was for both. Did she think my white, tall, American partner had a Mexican name? She finally found the reservation & said it was only for 1. After she saw me pull a copy of the confirmation email she “found” the right info in her screen. Next, she tried to give us a room with 2 beds. I told her I reserved a king size bed, she again gave us a look, stared at her screen, & found a room for us. We asked about laundry service & were told that if we turn laundry by 10am, we’d get it back the same night. We decided to do laundry the day before our check out Later, when requesting laundry service, we were told it takes a whole day & arrives the next day at 3pm, after our check out. We were given wrong info at check in or they didn’t want to give us that service. Even the internet was completely unacceptable; super slow, couldn’t check emails, send a text, or use Facebook. Next time we won’t stay at La Casona. Instead we’ll find a hotel where they don’t give wrong info at check in, where WiFi works, & where they won’t assume the white guy is the only guest
The most ugly experience ever in any hotel ... on the site everything is brilliant ... in reality everything is different ... furniture grows to disintegrate, a breakfast from which you can not eat anything ... and a infernal noise ...
The hotel and grounds are up scale. One major problem is staff's inability to communicate with English speakers. A bridge tournament was held at the convention center, with the hotel being the main lodging for the event. The tournament was attended by many Americans and Canadians. There was no one on the front desk that could help to book a room, or give information about tournament room rates. There was no one during the day or night that spoke English, or understood enough to help with registration, or information about how to get to town, tour, info, etc. Ditto on slow Internet, I had to sit in the hall in order to have any reception. Finally, they would only give one key per room, even when the parties were unrelated. Management needs to be more receptive to it's customers needs.
It may be that the hotel doesn't have many amenities, but it is clean, quiet, located not far from downtown and there are many shops and restaurants around. It is perfect to enjoy San Miguel de Allende completely and just to relax on bed at the end of the busy day.
Simple , permanently bad WiFi but Central , by local standards affordable about $130 per night, near the Luna de Queso which has good eats. Complained about WiFi and was told “it’s because of the walls”.
It’s been 30 years since I have had such a frustrating experience staying at a hotel. Every piece of metal in my room is cold to the touch. The heater does not work. I sent two shirts to the hotel laundry two days ago when I was told they would be ready in one day. Now the promise is for day three. I need Internet for work. Lobby area has great Internet access. My room has none. Can’t wait to check out. Oh, the room is clean.
Located in Colonia Pegaso, Hotel La Casona is within a mile (2 km) of popular sights such as Parish Church of San Miguel Arcangel and El Jardin. This 76-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.
For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
Hotel La Casona's 76 air-conditioned rooms provide coffee makers, free bottled water, and ironing boards. Guests can expect free WiFi and 40-inch flat-screen TVs. Free toiletries are also available.
At Hotel La Casona, guests have access to free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and tours or tickets.