In general beautiful place!
The Building and Staff
The way the building was built it’s beautiful
Nice property and easy to navigate. Staff very accommodating and friendly. I do not speak very much spanish but communication was generally good. Overall, I would stay there again
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Staff was very accommodating. Hotel very clean.
Towels are pretty old, Internet was pretty bad, For me it’s very important the towels are white
The towels were very old instead of being white they were gray, The córners of the shower has moho
The towels was very old air conditioner didn’t work for a half-day in the corners of the shower was dirty
24 hour room service and great staff members always willing to help
Truly a fabulous place to stay, we will be back. It was like staying at a mexican hacienda palace, and the staff treated us like royalty!
I loved the property and the staff is professional and courteous it is a wonderful hotel with good food and great service. There are nice rooms. I love 24 hour room service after a long day of work it is great to have a nice late dinner and work on my computer. it has great installations for work outs and pool to relax. The bar is great and the restaurant is also.
Nice hotel, great location.friendly staff and really nice restaurant
It's a very nice hotel with spacious rooms. The staff is friendly however service could improve.
Muy bonito hotel y perfecta ubicación y servicio excelente. El desayuno estaba riquísimo y mucha variedad.
Within a short walk of Arenia Casino, Hilton San Luis Potosi is within a mile (2 km) of San Luis Square. This 4.5-star hotel has 123 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Las Golondrinas, which specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to noon and on weekends from 6 AM to noon.
Guests can expect WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. IPod docks, coffee makers, and laptop-compatible safes are also available.
Guests staying at Hilton San Luis Potosi enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can put free valet parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include meeting rooms, a business center, and a seasonal outdoor pool.
In general beautiful place!
The Building and Staff
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
The way the building was built it’s beautiful
Dear F. Javier Thank you for your comments and your preference, we are glad to know that you enjoyed your stay; we hope to have the opportunity to have you staying with us again. Kind Regards
Nice property and easy to navigate. Staff very accommodating and friendly. I do not speak very much spanish but communication was generally good. Overall, I would stay there again
Dear Devin Thank you for your comments and your preference, we are glad to know that you enjoyed your stay; we hope to have the opportunity to have you staying with us again. Kind Regards
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Estimado Gilberto: Muchas gracias por su calificación y su preferencia. Esperamos poder tener la oportunidad de atenderle nuevamente en esta su casa en San Luis Potosí. Seguimos a sus ordenes
Staff was very accommodating. Hotel very clean.
Towels are pretty old, Internet was pretty bad, For me it’s very important the towels are white
Dear Guest: We really appreciate your preference and your comments. We truly sorry that you experienced some problems with the internet and the towels, this comments give us the opportunity to improve our service. Please allow me to tell you that we are working with our Housekeeping and IT department to give you the service you expect the next time you stay with us. Please let me know the date of your next reservation, it will be my pleasure to welcome you personally.
The towels were very old instead of being white they were gray, The córners of the shower has moho
Dear Guest, We apologize for the inconvenience you encountered in your last stay. We take your customer experience very seriously and your feedback is of great value to us. We appreciate your patience and understanding while we work to improve the issues you’ve mentioned, and hope to surprise you on your next visit. Sincerely, General Management
The towels was very old air conditioner didn’t work for a half-day in the corners of the shower was dirty
Dear Guest, We apologize for the inconvenience you encountered in your last stay. we will share your feedback with departmental managers to work in the areas of opportunity. We take your customer experience very seriously and your feedback is of great value to us. We are committed to catering to our customer’s needs, which is why our maintenance department is also working on a restructure solution for the hotel’s AC System and has already started working on every available room, as occupancy allows. We appreciate your patience and understanding while we work to improve the issues you’ve mentioned, and hope to surprise you on your next visit. Sincerely, General Management.
Estimado huésped, Muchas gracias por su evaluación. Esperamos que su estancia con nosotros haya sido placentera y satisfactoria. Ojalá pudiera regalarnos un par de líneas para dejarnos saber qué fue lo que más le gusto de su estancia con nosotros, o lo que podríamos haber hecho diferente para mejorar su experiencia. Gracias por hospedarse con nosotros. Gerencia General. Dear Guest, Thank you for your evaluation. We hope your stay has been pleasant. We’d love for you to send us a few lines and let us know what you liked the most about your stay with us, or anything else we could’ve done different to make your stay your best experience yet. Thank you for staying with us. General Management.
Agradecemos sus comentarios y nos alegra que esté satisfecho con nuestro Hotel , Estamos encantados de haber podido llenar sus expectativas y esperamos que siga disfrutando de esta su casa. ¡Gracias por confiar en nosotros!