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InterContinental San Juan

4.0 out of 5.0

Recent guest reviews

Our six day stay was perfect! The staff was kind and engaging; the pool was immaculate; the room was well appointed, and the bed was very comfortable. It was all perfect!

Staff was Profeccional and great location good service

It is in a great location close to the airport and conveniently located across from the market place and CVS.

Dated property, rooms are dated, musty & damp. Food and beverage prices are way over priced even for a resort

Every thing was great. Loved the pool, drinks and food.

Love tht it’s rght on the beach n has a great pool the drinks n food were expensive n the end there’s a resort fee mine was 130 something for 4days two drinks were 20 bucks I did go to the store buy liquor n made drinks but over all it was fun not quiet at night music was on n dancing required

Very nice place to stay. Food and drinks was great.

The staff is uniformly efficient and friendly. We were checked on early and ready to start our vacation almost immediately upon arrival

NOT HIGH END INTERCONTINENTAL FOR SURE BUT THE LOCATION WAS FABULOUS, POOL WAS OK BUT ON THE BEACH AND THAT IS VERY VALUABLE. THE HOTEL WAS SMALL AND FOR SOME REASON I DID NOT GET MUCH ROYAL TREATMENT AS I TYPICALLY GET AS A PLATINUM AMBASSADOR. THE GYM WAS VERY SPECIAL AS IT HAD AN OUT DOOR ACCESS TO A ROOF TOP AND STRETCHING IN THE MORNING OCEAN BREEZE IS VERY PRICELESS. YOGA WAS FABULOUS AND TOUGH. THE LOCATION IS GREAT. 5 MINUTES FROM THE AIRPORT, A MAJOR GROCERY STORE 10 MIN WALK WHICH HAS EVERYTHING. OVERALL VERY GOOD EXPERIENCE BUT THE HOTEL WAS RUN DOWN.

The deterioration of the building was unique. Light fixture in shower hanging by a thread. Entrance fob not working accordingly. Cracks in Sheetrock ceiling of bathroom.

The room has a mildew smell and they need to replace the beds and the pillows are so old and raggedy I slept very uncomfortable . we really did not spend too much time there the pool and the beach I can read that a 10 On the other hand they charge a service charge is every day they did creative billing and charge me $1700 but dropped it down to 1200.

I love that the staff were so friendly and helpful, the whole place was Immaculate And the area aroubd the hotel was convenient.

Nestor Colon, lead concierge, was extremely nice and greeted us as soon as we arrived. The property was overall beautiful, clean and staff extremely attentive. Considering that a lot of the hotels in Puerto Rico are still recovering from the hurricane, the Intercontinental accommodations were top notch.

Great service and location - close to beach! Short Uber ride to Old San Juan! Clean room w/comfy bed!

5961 Isla Verde Avenue Carolina

Hotel highlights

  • Walking distance to Carolina Beach and Isla Verde Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Carolina Beach is within a 5-minute walk of InterContinental San Juan while other popular sites like Isla Verde Beach are within a 15-minute stroll. This 4-star resort welcomes guests with 398 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center.


Dining

There are multiple options for onsite dining with 7 restaurants, including Aleli, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to noon.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels. The bathroom offers hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include a balcony, an iPod dock, and a minibar.


Property features

Guests of InterContinental San Juan enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Parking is available for USD 20 per day (USD 25 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this beach resort include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed, Garden View

King 1 | Sleeps 3

Superior Room, 1 King Bed, View (Laguna View)

King 1 | Sleeps 3

Standard Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Deluxe Room, 2 Double Beds, Garden View

Full 2 | Sleeps 4

Guest reviews for InterContinental San Juan

Everyone (100) Couples (305) Business (11) Family (113) Other (36) Friends (84)
5
Everyone

Our six day stay was perfect! The staff was kind and engaging; the pool was immaculate; the room was well appointed, and the bed was very comfortable. It was all perfect!

By on May 30, 2019

Review comment responded on Jun 18, 2019

Thank you very much for your great review! We hope to see you again soon sometime in the future!

5
Families

By on May 29, 2019

5
Family with small children Families

Staff was Profeccional and great location good service

By on May 22, 2019

5
Everyone

By on May 21, 2019

3
Everyone

It is in a great location close to the airport and conveniently located across from the market place and CVS.

By on May 10, 2019

5
Everyone

By on May 7, 2019

4
Everyone

By on Apr 23, 2019

4
Everyone

By on Apr 19, 2019

3
Everyone

Dated property, rooms are dated, musty & damp. Food and beverage prices are way over priced even for a resort

By on Apr 10, 2019

5
Families

Every thing was great. Loved the pool, drinks and food.

By on Apr 9, 2019