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Recent guest reviews

Super Clean, the staff was amazing!

I booked this hotel through Orbitz, and was notified that they would hold $ each night we stayed. They tried to charge me an additional $ (a lot over) ontop of the $ they held. They ended up finding that it was an error, but imagine its the early morning before your flight, and they wouldn't let you go without settling, which caused me to almost miss my flight. The staff was RUDE at the restaurant on the premises,. The staff in the hotel were racist against darker skin Americans & Children. I would NEVER Return to this hotel!!!! Beware Don't Waste Your Money

Pros: The property itself is great!! The pools are very nice, the beach was clean and wonderful. Beach towels and chair lounges are available. The restaurant near the oceanfront was awesome. The room was spacious and clean. ( Oceanfront) Cons: Restaurants within the property are expensive even the deli/ bakery in the hotel. There was no maid service to clean your room while you stay because of Covid. My family and I stayed 2 nights. Overall it was a very nice place to stay very lively at night music, etc. Other restaurants and stores near by.

Formerly the “intercontinental”, the royal sonesta was a great stay. Close to everything and the airport.

The hotel was good, not great. Requested a high floor but was placed on the fourth floor, where the view was of mainly a roof, dirty clothes and cigarette butts that had fallen from higher floors. What’s worse is someone knocked on our window and ran! Hard time sleeping after that. The beach is amazing, the pizza and quesadillas at Ocean Breeze were really good. The pool was nice. Dining options are pretty limited in the area and the service was extremely slow and wait time very long for a table. Suggest Ubering into Condado for better dining. I would set expectations at a 3 star because this is not a 4 star hotel.

They never clean my room not one time, they never answered the phone when I called. The power went out all the time no air conditioning only worked for a little while the staff was very rude I would never stay here or recommend this place to anyone

This "Royal" resort does not understand the concept of hospitality and transparency. Front desk DOES NOT greet guests at door. There is no explanation of anything or any of the amenities at the resort. And the front desk will ask you to present your negative COVID tests multiple times, which is extremely rude and an inconvenience when you're trying to enjoy your vacation. Do yourself a favor and avoid this knock off resort.

Didn’t like much the food sucked and the drinks were trash as well

Overall just not happy. Partially due to Covid but .. the room was dirty.. needed towels daily. Man at the front was very rude at check-in.

For a Royal Sonesta property it’s a disappointment Clientele at this establishment is “different”. My children and I couldn’t even hang out in the evening in main lobby because it looked like it had prostitutes (dressed like it) I would never return here My room had hair all over it like tumbleweeds. So gross Go to the El San Juan. Much better We couldn’t hang out in the beach area bc there was so much pot smoking on hotels property Save yourself and go elsewhere.

It was ok we have issues with the AC change the room still not work

The staff at the front desk was incredibly rude and not helpful. We ended up changing hotels because of the treatment we received.

Didn’t even get to check in. Had vaccination records, but weren’t told we needed a negative covid test until check in. Staff was extremely rude and unhelpful. Cancelled room and flew back to Florida.

The resort was nice, overall clean, and has pleasant staff. The Valet was prompt and so worth it. For the amount of money paid, we didn't even have access to a microwave!!! to me, that is insane! The pool and beach closed at 1900 when there was a curfew in PR for 2200, so, to me, that was not okay. We as visitors were already restricted on what to do and for them to take away the only fun thing to do at night was insane and did not sit well. We would wake up with the smell of either cigarette smoke or weed that would come in through the balcony door. Beautiful hotel in my opinion with a gorgeous pool. Why not have some music for the guest to enjoy? I mean, with the restrictions, one should feel that we are on a vacation. Also, it would be about 1730, and there would be a staff member picking up umbrellas from the beach!!! ... hmmm... I thought the beach closed at 1900. To give good hospitality, why not wait until after the guest left the beach?

5961 Isla Verde Avenue Carolina

Hotel highlights

  • Walking distance to Carolina Beach and Isla Verde Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Isla Verde, Royal Sonesta San Juan is within a 5-minute walk of popular attractions such as Carolina Beach and Isla Verde Beach. This 398-room, 4-star hotel has 5 restaurants, an outdoor pool, and free in-room WiFi.


Dining

There are ample dining options with 5 onsite restaurants, including Aleli, which specializes in Italian cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

Royal Sonesta San Juan's 398 rooms provide balconies, iPod docks, and minibars. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, safes, and ironing boards are also available. Change of towels is available on request.


Property features

At Royal Sonesta San Juan, guests enjoy an outdoor pool, a fitness center, and a spa tub. Valet parking is available for USD 25 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Other amenities at this beach hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Double Beds, Garden View

2 Double Beds | Sleeps 2

Room, 1 King Bed (Laguna View)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Balcony (Tub)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, Accessible, Ocean View

2 Double Beds | Sleeps 3

Guest reviews for Royal Sonesta San Juan

Everyone (53) Couples (19) Family (31)
5
Partner Couples

Super Clean, the staff was amazing!

By on Jul 29, 2021

Review comment responded on Aug 1, 2021

"Thanks for staying with us. We appreciate your feedback!"

5
Everyone

By on Jul 10, 2021

Review comment responded on Jul 20, 2021

Thanks for staying with us. We appreciate your feedback!

1
Family

I booked this hotel through Orbitz, and was notified that they would hold $ each night we stayed. They tried to charge me an additional $ (a lot over) ontop of the $ they held. They ended up finding that it was an error, but imagine its the early morning before your flight, and they wouldn't let you go without settling, which caused me to almost miss my flight. The staff was RUDE at the restaurant on the premises,. The staff in the hotel were racist against darker skin Americans & Children. I would NEVER Return to this hotel!!!! Beware Don't Waste Your Money

By on Jul 8, 2021

Review comment responded on Jul 8, 2021

Thanks for staying with us. We appreciate your feedback! We will be addressing your concerns.

5
Friends

By on Jul 6, 2021

Review comment responded on Jul 8, 2021

Thank you for taking the time to review your stay

5
Family

Pros: The property itself is great!! The pools are very nice, the beach was clean and wonderful. Beach towels and chair lounges are available. The restaurant near the oceanfront was awesome. The room was spacious and clean. ( Oceanfront) Cons: Restaurants within the property are expensive even the deli/ bakery in the hotel. There was no maid service to clean your room while you stay because of Covid. My family and I stayed 2 nights. Overall it was a very nice place to stay very lively at night music, etc. Other restaurants and stores near by.

By on Jul 4, 2021

Review comment responded on Jul 4, 2021

Thank you for your feedback. We are very happy you enjoyed your stay with us and hope to have yo back in a near future. Regards, Royal Sonesta San Juan

5
Partner Couples

Formerly the “intercontinental”, the royal sonesta was a great stay. Close to everything and the airport.

By on Jul 2, 2021

Review comment responded on Jul 2, 2021

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Jun 30, 2021

5
Everyone

By on Jun 21, 2021

Review comment responded on Jul 2, 2021

Thanks for staying with us. We appreciate your feedback!

3
Family Family with small children

The hotel was good, not great. Requested a high floor but was placed on the fourth floor, where the view was of mainly a roof, dirty clothes and cigarette butts that had fallen from higher floors. What’s worse is someone knocked on our window and ran! Hard time sleeping after that. The beach is amazing, the pizza and quesadillas at Ocean Breeze were really good. The pool was nice. Dining options are pretty limited in the area and the service was extremely slow and wait time very long for a table. Suggest Ubering into Condado for better dining. I would set expectations at a 3 star because this is not a 4 star hotel.

By on Jun 19, 2021

Review comment responded on Jun 20, 2021

Thank you for your feedback. Our apologies for any inconvenience. Your feedback is very important for us to improve in our services.

1
Friends

They never clean my room not one time, they never answered the phone when I called. The power went out all the time no air conditioning only worked for a little while the staff was very rude I would never stay here or recommend this place to anyone

By on Jun 12, 2021

Review comment responded on Jun 12, 2021

Thank you for your feedback. We will be addressing your concerns.

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