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Recent guest reviews

Once inside the room, all was fine. But the location leaves a lot to be desired.

Location leaves much to be desired but the rooms are comfortable, clean and lack no Amy.

Enjoyed our stay. Clean room, friendly staff. Reasonable price for our stay.

Easy check in . Clean room. Location is closed to local businesses and restaurants

Friendly guest service and the room was decent. I’d stay here again.

I love the full breakfast, cant wait the new building.

The hotel was clean and better than I had anticipated for the price. But it would've been nice to know that they were building a new hotel in their parking lot. Construction started at about 7:30am on Saturday. Also, had someone try to come through the door that connects two rooms at 11:30 at night, which woke us up and scared the crap out of us. The staff was super nice and breakfast was like any other hotel breakfast. We did enjoy the hot tub as well.

Motel is average for a holiday in express. There was construction going on building a new wing, but noise wasn't a problem.

Very nice and clean. Everyone was friendly and the facilities were in good shape. There is a small but functional workout room. Note: the hotel is right in the flight pass for the San José airport. But the air traffic slows down to almost none at night. So it’s not too loud.

I really enjoyed my stay at the hotel. It was clean and had everything i needed. The office staff we're very nice and treated me with respect. I would devinately stay there again.

There was an issue that prevented me from being able to make the trip. I understand that hotels have their policies, but getting the runaround from the customer service when trying to speak with whoever may have been able to help with an alternative was not worth it. Very disappointing experience. It is the first and last time that I even consider this or any other Holiday Inn for that matter.

I'm sort of confused by the glowing reviews of this hotel. It's not a terrible place to stay, but it is a terrible value. The price is unbelievable for the mediocrity. Is this just something we have to accept about San Jose, that hotels are going to be twice as expensive as they're worth? I will concede the positives: the staff is super friendly and helpful, it has all the necessary amenities, and it's clean. It's fine. Negatives: 1) Your room door opens to the outside (does this not make it a motel? If nothing else, it gives it that distinct motel feeling), and you're right on a busy street, so you hear everything. You hear people outside your door, people outside nearish your door, every car that passes, the construction across the street in the morning, etc. 2) Breakfast is meh. I know it's continental, which is already on the meh end of the breakfast spectrum, but this is especially medium. 3) Super expensive. TLDR: It's fine. And you'll pay out the wazoo for fine.

Small. Old hotel. But great staff. Breakfast was ok, not too many options.

Expensive hotel for location. Have not stayed at a hotel with exterior doors in a long time.

Easy to find. Close to shopping and lots of eateries. Down the street from Comedy Club and a few sports bars.

good location to find restaurants in the city, room has sofas and desk, spacious and clean. like the new towels. initially worried airplane noises but it turned out OK, mattress is firm, very satisfied.

We went in for a family wedding. This was the first time ever staying at a Holiday Inn express and we were extremely satisfied all though I am not really picky the rooms were very clean the beds and pillows were very comfortable. I was very impressed with the free breakfast I was thinking it was going to be continental style but to my surprise it was actually breakfast I mean they had eggs, sausage, pancakes, biscuit’s, cereal, beagles, pastries, yogurt, coffee, juices, etc. etc. and it was actually tasty. I totally recommend this Hotel.

Monterey Hwy San Jose CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Business center

Located in South San Jose within a 15-minute walk of Santa Clara County Fairgrounds, SureStayPlus Hotel by Best Western San Jose Central City is within a few miles (5 km) of San Jose State University. This hotel has 57 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

All 57 air-conditioned accommodations feature sitting areas. 45-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers. Microwaves, refrigerators, and free newspapers are also standard. Housekeeping is available once per stay.


Property features

Guests of SureStayPlus Hotel by Best Western San Jose Central City enjoy access to free WiFi in public areas, a business center, and coffee in a common area. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free newspapers and laundry facilities.

Room options

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Balcony, Pool View

1 King Bed | Sleeps 2

Suite, 1 Queen Bed, Accessible, Jetted Tub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Guest reviews for SureStayPlus Hotel by Best Western San Jose Central City

Everyone (9) Business (5) Couples (7) Family (10) Friends (2) Other (1)
3
Partner Couples

Once inside the room, all was fine. But the location leaves a lot to be desired.

By on Jun 2, 2021

Review comment responded on Jun 2, 2021

Thank you for the feedback! We apologize that our hotel didn't fulfill your expected desire.

4
Partner Couples Business Business

Location leaves much to be desired but the rooms are comfortable, clean and lack no Amy.

By on May 29, 2021

Review comment responded on Jun 2, 2021

Thank you for your great feedback!

4
Family with small children

Enjoyed our stay. Clean room, friendly staff. Reasonable price for our stay.

By on May 3, 2021

Review comment responded on May 3, 2021

Thank you for staying with us and for the great rating!

1
Everyone

By on Aug 16, 2020

Review comment responded on Aug 17, 2020

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

4
Family with small children

Easy check in . Clean room. Location is closed to local businesses and restaurants

By , from California on Jul 25, 2020

Review comment responded on Jul 26, 2020

Hi Jen, Thank you for your review. We appreciate you staying at Holiday Inn Express Central City San Jose.

4
Friends

Friendly guest service and the room was decent. I’d stay here again.

By , from Eugene, Or on Feb 12, 2020

Review comment responded on Feb 13, 2020

Hi KayDee, Thank you so much for your review. We are glad that you found the staff service amicable. Again, we are happy to know that you liked the room overall. It will be a pleasure to host you once more in the future! Best Regards, Guest Services

5
Partner Couples Family

I love the full breakfast, cant wait the new building.

By on Oct 23, 2019

Review comment responded on Oct 29, 2019

Dear Traveler, Thank you for your supreme response! We are happy to hear that you loved the breakfast. Also, we hope to finish the construction as soon as possible to provide our guests with a better and bigger experience. We hope that you will continue to support and visit us! Best Regards, Guest Experience Team

5
Everyone

By on Apr 19, 2019

3
Partner Couples Family

The hotel was clean and better than I had anticipated for the price. But it would've been nice to know that they were building a new hotel in their parking lot. Construction started at about 7:30am on Saturday. Also, had someone try to come through the door that connects two rooms at 11:30 at night, which woke us up and scared the crap out of us. The staff was super nice and breakfast was like any other hotel breakfast. We did enjoy the hot tub as well.

By on Apr 15, 2019

3
Family

Motel is average for a holiday in express. There was construction going on building a new wing, but noise wasn't a problem.

By on Mar 30, 2019

SureStayPlus Hotel by Best Western San Jose Central City

2650 Monterey Hwy, San Jose, CA 95111
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