Staff was nice. its was clean. simple check in. But Extended Stay's are like little apartments. This one had 6 cupboards that could have contained things necessary to cook in the provided kitchen. But it didn't even have cups for the nonexistent coffee maker. Just 6 huge empty cupboards. No reason to pay for an apartment if you're not getting any of the amenities. Also, the pandemic has been rough but some hotels seem to be able to get breakfast out no problem, while some use it as an excuse to not tell you they have substituted their breakfast for gas station-style garbage. But hey it was quiet.
This is the most horrible hotel, it’s like a prison, their policies are unconventional and questionable. They fall short of asking you to give them your blood type and first born, aka asking for information that is none of their business. Do not stay here!!
They were doing renovations while we stayed there. It was basically a place to sleep. Horrible stay. I don’t recommend this hotel.
The Receptionist (female Hispanic) was very rude. We walked into the lobby and after waiting for about 5 minutes because there was no body at the counter, this lady comes behind us throw her purse and bag to the other side of the Lobby almost hitting me and my daughter with it. She went around, got into the Lobby turnoff the lights on her side of the counter so we couldn't see her clearly. I reserved 2 rooms, one of them had FOOD in the refrigerator STILL. The other room had hair rubber bands inside the sheets. ORBITZ should be more careful with the hotels they have listed as an option.
Quiet and clean. Near shopping and restaurants. And hiking.
Liked: Laundry room. Hotel room. Quiet setting. Near shops.
They didn’t have a room when I went to check in. Night staff had no idea what they were doing, it took 45 mins to finally get.a room. And that was after a meltdown by the front desk person. Awful experience.
Worst hotel stay I’ve ever experienced. There were people standing outside in groups drinking in the parking lot. Room and hotel was awful.
Very poor customer service. I had to wait for more than 30 minutes to check in.
The property is conveniently located for us and the room was clean. Front desk was very helpful and informative.
This place was filthy. Stay somewhere else.huff Brett hotdog jigg
We stayed because of location. I have not stayed in a Motel 6 in years but this was as close to a Motel 6 as I’ve ever been. Relatively clean but everything was 98 cent store. The towels are like tissue- real flimsy. The sheets like sandpaper. The walls are thin do you hear all your neighbors. The sales slip was on the chair. I was so thankful this adventure was only for one night of my life.
Breakfast sucks here by the way and found a purse and then drugs. Toke it to the front desk.
Everything about my stay was comfortable. Nice room and staff. Room was checked by staff to make sure everything was neat and clean.
This hotel should not claim to provide breakfast. Had no milk, no water, just the cheapest possible muffins and bad coffee. Guest who want breakfast should look for other options.
Originally a decent price but I've stayed in much better hotels for the same price. The carpet that lined the bedroom wall and floor had fallen off and was hanging. Since it was a suite it included a kitchen with a stove and fridge and sink. Smelled like someone had previously barbecued. I used the sofa bed which when we called for sheets and blankets we're told we had to go down to the lobby and get it ourselves...? Their recent remodel seemed like a cheap quick fixer-upper. Could have stayed at a Motel 6 for the same experience. Very disappointing.
Located in South San Jose within 2 miles (3 km) of San Jose Behavioral Health, Extended Stay America Suites San Jose Edenvale South is within a few miles (5 km) of Kaiser Foundation Hospital - San Jose. This hotel has 98 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
All 98 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Suites San Jose Edenvale South features a gym, free WiFi in public areas, and coffee in a common area. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This hotel also has laundry facilities.
Staff was nice. its was clean. simple check in. But Extended Stay's are like little apartments. This one had 6 cupboards that could have contained things necessary to cook in the provided kitchen. But it didn't even have cups for the nonexistent coffee maker. Just 6 huge empty cupboards. No reason to pay for an apartment if you're not getting any of the amenities. Also, the pandemic has been rough but some hotels seem to be able to get breakfast out no problem, while some use it as an excuse to not tell you they have substituted their breakfast for gas station-style garbage. But hey it was quiet.
This is the most horrible hotel, it’s like a prison, their policies are unconventional and questionable. They fall short of asking you to give them your blood type and first born, aka asking for information that is none of their business. Do not stay here!!
We are disappointed to read that we did not meet your expectations. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
They were doing renovations while we stayed there. It was basically a place to sleep. Horrible stay. I don’t recommend this hotel.
Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our renovations. We understand your frustration with all of the dust, etc. that occurs with a construction project. We hope you that you will consider a return visit to our hotel when the renovations have been completed to experience our renewed and refreshed hotel firsthand. Sincerely, Hotel Management
The Receptionist (female Hispanic) was very rude. We walked into the lobby and after waiting for about 5 minutes because there was no body at the counter, this lady comes behind us throw her purse and bag to the other side of the Lobby almost hitting me and my daughter with it. She went around, got into the Lobby turnoff the lights on her side of the counter so we couldn't see her clearly. I reserved 2 rooms, one of them had FOOD in the refrigerator STILL. The other room had hair rubber bands inside the sheets. ORBITZ should be more careful with the hotels they have listed as an option.
Thank you for staying with us and for sharing your review. We are sorry for the impudent behavior of one of our front desk associates and regret the inconvenience it caused. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We also apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. Please reconsider and give us another chance to serve you better in the future. Sincerely, Hotel Management
Quiet and clean. Near shopping and restaurants. And hiking.
Thank you for reviewing your stay at Extended Stay America. We loved your comments about our clean accommodations and excellent location. We are also happy you enjoyed easy access to many shopping options and restaurants. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Liked: Laundry room. Hotel room. Quiet setting. Near shops.
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you liked your comfortable room and our convenient location close to shopping. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
They didn’t have a room when I went to check in. Night staff had no idea what they were doing, it took 45 mins to finally get.a room. And that was after a meltdown by the front desk person. Awful experience.
We are sorry for the delay you encountered at the time of check-in and apologize for the unpleasant experience you had with our front desk team. This is not the typical feedback we receive about our front desk staff, and we assure you that we will be working with them to ensure this is not repeated going forward. We appreciate your business and hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Worst hotel stay I’ve ever experienced. There were people standing outside in groups drinking in the parking lot. Room and hotel was awful.
Thank you for your recent stay with us and for leaving your feedback. We apologize for the issues you encountered. Your feedback will be shared with the appropriate team for review and action. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Adam, thank you for your candid evaluation. We regret your disappointment with the breakfast and are sorry to read that you were not aware of our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management