Convenient and affordable. Rooms need better cleaning; cobwebs in room ceiling, bathroom floor diirt. Victor at the front desk went above and beyond excellent customer service, super friendly and helpful!!!
The staff wasn't knowledgable during check-in, the representative couldn't figure out how to charge me since I opted to reserve and pay at check-in. The lead associate "whispered" he instructions to the associate checking me in, which felt awkward since they were acting like I wasn't standing two feet away from them. It wasn't clear whether they were charging me then or at check out, and they also had a surprise fee for parking (every other listing in San Antonio indicated they would through Orbitz). There were other surprise fees when I received a receipt at check out.
Not much to like except the staff was friendly, our bed which was clean & comfy and dogs up to 80lbs stay free. The property is old and it shows. My main concern was that door keycard readers took forever to read the cards so forget getting into your room or the building fast. Check in starts at 4pm we got there at 830pm and our room wasnt ready. The second room we got the keys didnt work so after 3 trips downstairs with dogs and luggage we were exhausted. The room was clean but no breakfast only coffee.
great location, clean accommodation, friendly staff, quiet and comfortable room and the water pressure/temperature was perfect.
It was very close to the Riverwalk, Alamo and restaurants. We enjoyed the pool especially since it was very hot, but felt the pool could have been cleaner. The staff said the pool was cleaned every day, but we were not too sure about that. The desk staff was excellent, especially Marco who seemed to work every day with a big smile on his face. He is a keeper. Give him a raise!!! The service staff was also excellent and always willing to get what we needed. Thank you
The bed was not made fully like in the pictures. It seems like housekeeping stopped trying to fully make it and threw the pillows in a weird set up.
I had a good night sleep and my family felt safe. I was disappointed on hearing that there was no breakfast. I wouldn't of reserved this hotel if I had known that. Everything else was descent for a one night stay.
There was nothing good about it. It was right by the freeway, the doors didn't work right. They charged extra for parking. Keys didn't work. They never cleaned our room. It was dirty. We took the elevator several times in a day and they never vacuumed it. It was in a really sketchy neighborhood, homeless hanging around outside it.
Very loud guest and very hot room the air was blowing very low didn’t cool down right away.
They charge $15/ day to park at the hotel. It took three hours before we could check in.
Your advertisement of this place was no where near the River walk. It is in the bad part of town. So you lied about it being on the River walk.
Location is nice. Nothing else is. Dirty, long check in , pool was dirty and people were smoking there . Not clean whatsoever
I enjoyed the convenience of being near the River Walk. Thank you for a wonderful stay, great coffee and a helpful staff. See y'all next time.
the problem is the flight got rebooked because of the weather they canceled and so needed another night and got charged more than the other night for tonight
No breakfast..everyone has one these days blame bka bka bla
Located in Downtown San Antonio, Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk is within a 10-minute walk of popular sights such as Alamo and Henry B. Gonzalez Convention Center. This 215-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and laundry facilities.
Order from room service to satisfy your hunger without leaving your room.
All 215 rooms provide coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Desks are also standard. Housekeeping is available once per stay.
Guests of Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. Self parking is offered for USD 15.00 per day. The front desk has multilingual staff that can answer questions about the accommodations, services, and more. Additional amenities include an ATM and a vending machine.
Convenient and affordable. Rooms need better cleaning; cobwebs in room ceiling, bathroom floor diirt. Victor at the front desk went above and beyond excellent customer service, super friendly and helpful!!!
The staff wasn't knowledgable during check-in, the representative couldn't figure out how to charge me since I opted to reserve and pay at check-in. The lead associate "whispered" he instructions to the associate checking me in, which felt awkward since they were acting like I wasn't standing two feet away from them. It wasn't clear whether they were charging me then or at check out, and they also had a surprise fee for parking (every other listing in San Antonio indicated they would through Orbitz). There were other surprise fees when I received a receipt at check out.
Not much to like except the staff was friendly, our bed which was clean & comfy and dogs up to 80lbs stay free. The property is old and it shows. My main concern was that door keycard readers took forever to read the cards so forget getting into your room or the building fast. Check in starts at 4pm we got there at 830pm and our room wasnt ready. The second room we got the keys didnt work so after 3 trips downstairs with dogs and luggage we were exhausted. The room was clean but no breakfast only coffee.
Thank you very much for sharing your concerns, will look into them immediately. Sharing your concerns helps us address any items that may need our attention.
great location, clean accommodation, friendly staff, quiet and comfortable room and the water pressure/temperature was perfect.
Thank you very much for taking the time to do your surgery. We do hope we see you again the next time your visiting our beautiful city.
It was very close to the Riverwalk, Alamo and restaurants. We enjoyed the pool especially since it was very hot, but felt the pool could have been cleaner. The staff said the pool was cleaned every day, but we were not too sure about that. The desk staff was excellent, especially Marco who seemed to work every day with a big smile on his face. He is a keeper. Give him a raise!!! The service staff was also excellent and always willing to get what we needed. Thank you
Thank you for your response. We look forward to you next visit.
The bed was not made fully like in the pictures. It seems like housekeeping stopped trying to fully make it and threw the pillows in a weird set up.
I had a good night sleep and my family felt safe. I was disappointed on hearing that there was no breakfast. I wouldn't of reserved this hotel if I had known that. Everything else was descent for a one night stay.
Thank you for taking the time to take your survey about your stay.