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Best Western Plus Amedia Art Salzburg

3.5 out of 5.0

Recent guest reviews

If you want to share a room with a friend then only with a very good one. No privacy in the shower and toilet. Glas walls. The glas in to the bedroom and toilet is obscure but still see through. The room is small and has not enough hanging spaces . noisy from the buisy road. Was not very clean. I have never been in a motel room where there is no rail to hang the bad towel.

This hotel is clean, the staff is kind, the breakfast is good..nothing more. I found it a bit..cold. Not so close to the city center (about 30 minute by walk), not so easy to find, expensive underground parking. It could be the right mediation between being near the city center and easily reaching the periphery.

The hotel is a bit old, but very clean room, but i think the room is a bit dark. Enough space for 2 people with 2 large suitcase. I can open them both and still can move around easily. A bit far from city centre, but very close to Mcd and some supermarkets. Breakfast was ok.

Reached the hotel by bus which stops just by the hotel. the hotel is located on a trisection and is very easily reachable by public transport which i used to the maximum. From the exterior it a dull grey building but this hides a nicely done interior. The hotel opens to two roads with a central courtyard (the courtyard rooms have no views). The rest of the rooms open up to a modern city. It is about 3 - 4 km from the tourist areas like the old city and Mirabell square,but the walk is very easy and straight forward. The room has all the basics expected today- wifi,kettle,decent wash rooms- even irons and iron boards. The only issue was with the lighting. I felt the need for a strong light in the room. With increasing numbers of senior citizens on travel this issue will soon have to be addressed by all. Breakfast is usual and timely. Front staff was responsive. Worth a recommendation.

Stayed there for two nights, the hotel is neat and clean, room are spacious, staff is very courteous and helpful. I had bad experience with House keeping, and that makes my rating to average. Location is little off the city , difficult to find eateries nearby except Macd.

Stayed here for 3 nights. The hotel is typical best western types. Around 10mins from main train station frm where v can take bus no-2 having direction to OBERGNIGL and get off at sterneckstrasse. Hotel is back side of the bus stop. Had taken salzburg card so transport was very easy and efficient. Rooms are little small as had taken cot for my baby. Staff was responsive and allowed my wife to cook for my 18 month son. For breakfast had asked for cut fruits which were not given to us don't know why. And when inquired they said will serve at the table and then the lady manager got furious. Little far frm city centre. But overall stay was pleasant

I stayed in this hotel as part of a group tour for 2 nights. The room is very basic and lighting is not adequate. The room is dark! The decor is ugly as well. Whats worse is the customer service! To begin with, there is only 1! Only 1! Receptionist standing by whom have double or triple duty doing everything by her own. One of the room that we had is missing 1 bulb. In an already rather dark room, a buld is very important. We then ask for a bulb with the receptionist and she said she cant find any bulb! Hellooooo.. A hotel this big doesnt have working spare bulb?? She refused to get us a bulb from other room, refused our request to be moved to other empty room and refused to do anything about it and told us to accept it the way it is! When we got angry because she didnt even regard her customer well and didnt provide what the hotel SHOULD had provided, she got pissed and told us she is going to call the police! In the receptionist table, there was a writting saying something like "if there is anything that you dont like, let us know and we promised our best to help you". I wonder why its even there when the customer service is this poor! When i showed her this, she took it away and put it in another room without any sort of guilty feeling! I never ever had stayed in a hotel with such a bad customer service and had very little regard for their customer. Trully.. Trully.. Trully dissapointed. I warn you, STAY AWAY FROM THIS HOTEL! 1 more thing to add, the free wifi is slow! Only 0.3 mbps

A bit away from the major attractions but the friendly staff made up for it. For two euros get a bus. Or hire a bike. Would be better to stay closer to the old town tho. Rooms quite small. Has off street parking.

It's a lovely property with around 15 minutes walk to the old town. The bus stop is just outside the hotel so connectivity is no issue. Central station was just 2.5kms and just 10minute ride by a cab and takes around 10 euros. Bed was comfortable with good ambience. We checked out hotel at 8 in the morning and kept our luggage in luggage room. We returned Hotel back at 2pm and wanted to cook Maggi. Rebecca helped us a lot. Got us delicious maggi served despite of our check out. I would highly recommend everyone to stay here.

I checked in to Best Western at Salzburg. I would rather say that I ve never had such bad experience before. 1) I had two Double rooms booked. Double bed rooms all over the world have a single double bed and not two single beds, which is twin. Inspite of my booking with double bed, we got a twin with two beds joint. 2) The receptionist is trying to convince me that this is a double bed. Either the company has no clue what a double bed is or they think the customer is an idiot. 3) Receptionist says manager will speak in 1 minute. Later says she s busy in a meeting at 9pm. Who in Europe sits in meeting at 9pm. Ofcourse upon insistance manager calls in couple of minutes. I ve never seen any hotel with such little regard for the customer. 4) The manager also tries to convince me what a double bed is. Blames that booking was done by agent and information came too late that it was a double bed. Whereas the email printout with the receptionist has date 31.05. 5) Their website has double bed with a single bed picture and not two single beds. We checked, mentioned and showed to receptionist.Also mentioned to the manager. 6) There is a distinct 30% price difference between a twin room and double room. Manager and receptionist are offering free drink to try and make up for the situation. The manager had no idea to give us a double bed nor discount the price nor waive the breakfast. Somehow the intension seems to be to cheat the customer. 7) The room on top of all this was stinking and we had to ask for air freshener. I will never ever book best western in my life again. No wonder hotel business is losing to airbnb. In our 10 day holiday, this is the only day we had a hotel reservation, rest all were apartments booked via airbnb where we were treated extremely well and got luxurious accomodation. This is the most expensive of all with the worst experience.

Room options

Comfort Room, 1 Double Bed

Full 1 | Sleeps 2

Comfort Room, Multiple Beds

Twin 2 | Sleeps 3

Junior Suite, 1 Double Bed

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 447 reviews