We arrived to the property at 6:16pm after a full day of travel hoping to get straight to bed due to an early wake up but nothing had been cleaned. Dirty sheets were piled on the bed, black animal hair was everywhere, smudges on mirrors, counter tops and refrigerator. We contacted the owner who offered a meager dinner voucher so the cleaners could come clean. The offering was not sufficient and he agreed to also refund half of the first nights fees as a refund. Two days since our stay and neither the dinner voucher nor the refund has been received. The cleaners finished at 8:09pm and Jeff arrived with new towels around 9pm. Although the cleaners came there still was black animal hair all over the property and it seems as though the dirty wrinkled up sheets that were piled on the bed were simply just put back on the bed. Completely unsatisfactory service and handling of the situation.