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The room was filthy one of the beds I have pictures of had looked like maybe dirty shoes had been on someone who had lain on the bed, or the probably the bed had not been washed at all, at least the top covers hadn’t. The entire room had been very poorly cleaned. There were pieces of trash in the bathtub. The night stand between the two beds where something had been spilled on the glass top was still filthy with a dried liquid on it. When they had changed or removed an item in the wall of the bathroom it has not been painted and repaired properly. I was exhausted or I would have left. Wyndham with such properties will lose any kind of credibility did hasn’t Miss informing their guests about properties such as this. I paid almost $100 for the room and this was the dump I had to sleep in. The fellow at the desk Was very nice the staff were courteous I have no complaint about that.
My room smelled of pee (pet friendly hotel so I went with it) then my dish wouldn’t connect to most channels so there wasn’t really a working tv. Pool was under maintenance. Not holding this visit against the property - staff was friendly and attentive. And it was only a quick stay so the amenities were not a big deal.
Easy access on the highway and room was nice. Bsthroom was in need of repair. Shower tiles were awful. My main reason for this ahort pleasure trip was the pool and hot tub. Walls in very poor condition and hot tub had no power in their jets. Plus the pool was heated supposedly and it was too cold. I couldnt even swim. Very disappointing.
The pool was cloudy, no guests at pool due to condition of water. Very disappointed.
Great location. Comfortable beds and linens. Very clean and spacious room. Decent breakfast.
Room wasnt ready at 130 pm, bathroom was hideous, big hole in ceiling in lobby from unrepaired water damage......stay somewhere else
nice hotel, friendly staff. Pool was a little cloudy, but I've never seen a hotel pool that wasn't. The hot tub was hot and when the towels ran out, they replenished them right away. The breakfast was good. We went during a busy time, so we had to wait a bit for food to be replenished, but it was understandable. We'd definitely stay here again.
We had no issues. Good hotel for the price and staff is great. Plan to come back next year.
Enjoyed our stay. Room was clean and modern. I will stay here again.
This hotel is in a perfect location for the track or the downtown business area. It is clean, comfortable, and well maintained. The desk staff needs to take some customer service courses. Our "host' at check-in made us feel like we were interrupting his plans. No eye contact, no smile, just surly. We ended up calling him "Mr. Personality". The gal in the morning reluctantly greeted us on our way out after we said Good Morning. And there was no one else in the lobby so we were not bothering other folks checking in or out. The problem with both was that heinous little thing in their hands - their phone! Gotta kill those things in the workplace! The gal in charge of the breakfast area was attentive, pleasant, and very hard working. She couldn't carry her phone, she was too busy making that experience very good.
My wife and I decided to stay here on our honeymoon to avoid overspending on a room, we we're actually very impressed. The staff was very friendly and the hotel as a whole was very clean, modern, and well kept. They had all the amenities one would need and a beautiful indoor pool/spa. The hotel is located across the street from wal-mart, about a mile from the shopping center downtown, and just a few miles away from ski apache. When we return to ruidoso we will be staying in this hotel again!
I booked two rooms through an online service. Two rooms for four adults per room. This was done several months in advance and I just stored the e-mail conformation until just before our trip. I guess I should mention that the trip was during a large motorcycle rally. On the day before leaving I printed the e-mail to have it with us at check in. I noticed the rooms where listed as King Suites. What? Four adults in a King Bed? We are not that close.........I called the hotel directly and Stephanie said let her see what she could do. In less than two minutes she had re-arranged enough people to get us into two rooms with 2 queen beds each, and still during one of their busiest weekends of the summer. She truly turn this situation into a wonderful trip. I hope the chain realizes what a great representative they have in her. Thanks again, 8 happy travelers.
For ur trip to the Downs, we chose this hotel. It is clean and the staff is genuinely pleasant and helpful. The bathroom was A+ clean and the room was large with a recliner to watch TV. That was a real first and very welcome. We will use this spot for all our trips to Ruidoso.
Our room was read, clean, and quite roomy. It was very close to the horse races and town. The staff was very helpful and friendly. There was a large assortment of breakfast foods for the morning. We would stay here again.
Nice hotel with continental breakfast. Excellent, accommodating staff. Clean room with good beds. Two areas for improvement: curtains don't close so sunshine comes in and shines on beds bright an early. I would have liked blackout curtains that closed. Also, my room was facing the highway and the traffic was loud. Windows were thin and the wind whipped through causing cold air to enter the room. Other than that, everything was nice. I would stay there again, but request a room on the other side of the hotel.
The hotel was very clean inside and out. The staff was very friendly and helpful. Pool and hot tub were both very clean as well, and not too crowded! Hotel is located close to the race track, as well as family friendly restaurants. Definitely would recommend to anyone!!
Staff was friendly room was clean and comfortable. Breakfast was great as well. It rained in the morning and the water hitting a tin roof under our room woke up my partner but it wasn't too distracting.
VERY PLEASANT,STAFF VERY FRIENDLY.LOCATION A LITTLE AWAY FROM THINGS BUT VERY NICE ROOMS.A BIT PRICEY.
good location friendly staff nice rooms good overall trip
We stayed at this motel for only one night, and found everything satisfactory. Nice people at the front desk. I found this motel to be ok. Friendly staff, and great location.
La Quinta Inn & Suites by Wyndham Ruidoso Downs places you within 2 miles (3 km) of Ruidoso Downs Racetrack and Hubbard Museum of the American West. This 63-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free hot/cold buffet breakfast.
All of La Quinta Inn & Suites by Wyndham Ruidoso Downs's 63 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, ironing boards, and desks are also available.
Guests of La Quinta Inn & Suites by Wyndham Ruidoso Downs have access to an indoor pool, a fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.