Love the fresh cool air up in the pines. Excellent facility for enjoying this.
We arrived at 4:00 P.M. (check in time) the staff told us they didn’t have a king non smoking room clean and ready for us that it would be an hour. We waited in the lobby for an hour at 5:11 we asked how much longer and they said five to ten minutes we went back in after ten minutes they gave us a key we drove around to the room number and had to park and wait until they were done vacuuming and putting cups cleaning the bathroom of our room. By the time we got in our room we waited more than an hour and a half after check in time. Also ice machine doesn’t work.
Second visit to this hotel; great customer service
Their rooms are always clean and their staff is extremely friendly and accommodating.
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This is the hotel we always stay at.. check in is quick and easy and rooms are always clean..
Room was very clean. Staff was great The lady that checked us in was very hospitable and friendly. I like the location because it's tucked back away from the main road. Its quiet and has a beautiful courtyard. We come to Ruidoso often. We will stay here again
I liked that the check in process was quick and the front desk clerk was friendly. I also liked that she explained that due to COVID-19 things are cleaned consistently at the hotel but certain activities would not be open (ex. pool) and that the complimentary breakfast would be served in a pre-served pick-up bag at the front office. The room was fairly clean but I still did find areas that had things, like dust, which led me to believe that the room had not been thoroughly cleaned as was previously stated. This I did not like, but good thing I had brought my own disinfecting products. I was happy that it was quiet during my stay there (didn't look like there were too many guests). However, I was very disappointed that the pre-served pick-up "breakfast" consisted only of a bottle of water, 2 oz. muffin, and a tiny old apple (plus their available 24hr. coffee). This information should've been stated to the consumer at the time of online room rental, but it was not.
I like the view and how secluded it was on top of that hill. Very quiet and clean.
Nestled in the woods. Wondering where we were headed when we went up the road. Landscaping is absolutely charming. Beautifully manicured with a nice fire pit and tables and bridges. Just waiting for the fairies to come.
We liked the mountains were outside the room door.
could have more seating area for breakfast..............................................................................................
Staff is extremely helpful and friendly. The bathroom fan was rattling loud scaring the children.
The breakfast needs to be improved, add at least one more option and fresh fruit
Out the way spot but still close to town!! Casino right across the way!
Loved the quiet location back in the pine trees. Plenty of room for evening dog walks and just relaxing in a swing.
Best Western Pine Springs Inn places you next to Ruidoso Downs Racetrack and within a 5-minute drive of other popular sights like Hubbard Museum of the American West. This 98-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
Guests can expect 35-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also standard. Weekly housekeeping is available.
At Best Western Pine Springs Inn, guests have access to an outdoor pool, free WiFi in public areas, and a spa tub. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Love the fresh cool air up in the pines. Excellent facility for enjoying this.
We arrived at 4:00 P.M. (check in time) the staff told us they didn’t have a king non smoking room clean and ready for us that it would be an hour. We waited in the lobby for an hour at 5:11 we asked how much longer and they said five to ten minutes we went back in after ten minutes they gave us a key we drove around to the room number and had to park and wait until they were done vacuuming and putting cups cleaning the bathroom of our room. By the time we got in our room we waited more than an hour and a half after check in time. Also ice machine doesn’t work.
Second visit to this hotel; great customer service
Good afternoon, Thank you for your feedback We really appreciate it, it helps us to be able to provide the best experience possible for our guests. We are glad that you enjoyed your stay and we hope to see you again soon!
Their rooms are always clean and their staff is extremely friendly and accommodating.
Thank you for your review. We appreciate the feed back and will pass your kind words on to our team members! -Management
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Thank you for your review! We appreciate your feedback about your stay. Thank you for staying with us in beautiful Ruidoso Downs, New Mexico! Have an amazing day.
This is the hotel we always stay at.. check in is quick and easy and rooms are always clean..
Thank you for your review! We appreciate your feedback about your stay. We are so happy to hear that you are a loyal guest! Thank you for continuing to stay with us in beautiful Ruidoso Downs, New Mexico! Have an amazing day.
Thank you for your rating. We are glad you enjoyed your stay! -Management
Room was very clean. Staff was great The lady that checked us in was very hospitable and friendly. I like the location because it's tucked back away from the main road. Its quiet and has a beautiful courtyard. We come to Ruidoso often. We will stay here again
Thank you for your review. I will pass your kind words on to the staff! -Management
I would like to apologize about your check in experience. We stive to do the best we can when accommodating our guests. I do apologize and hope you will visit us in your future travels to give us another chance.