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Mercure Tunbridge Wells Hotel

4.0 star property
Eco-certified hotel with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Superior Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Explore the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Dunorlan Park
    ‪2 min drive‬
  • Pantiles
    ‪6 min drive‬
  • Bewl Water
    ‪11 min drive‬
  • London (LGW-Gatwick)
    ‪42 min drive‬

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Room options

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(29 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Royal Tunbridge Wells

Dunorlan Park is within 2 miles (3 km) of Mercure Tunbridge Wells Hotel while other popular attractions such as Pantiles are within 3 miles (5 km). This 84-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Dunorlan Park - 2 min drive - 1.7 miles
  • Assembly Hall Theater - 5 min drive - 2.9 miles
  • Pantiles - 6 min drive - 3.3 miles
  • Tonbridge Castle - 8 min drive - 5.4 miles
  • Bewl Water - 11 min drive - 8.5 miles

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

Eco-certified hotel with a 24-hour business center and a 24-hour front desk
Mercure Tunbridge Wells Hotel features free WiFi in public areas, conference space, and a 24-hour business center. Self parking is available for GBP 10 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, free newspapers, and laundry facilities.
Guests can expect free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Phones and desks are also standard. Housekeeping is available on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Are free cancellation options available at Mercure Tunbridge Wells Hotel?

Mercure Tunbridge Wells Hotel provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of Jun 27, 2025, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on Jul 20, 2025 start from $68.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Mercure Tunbridge Wells Hotel?

This hotel is located in Royal Tunbridge Wells, close to Assembly Hall Theater, Pantiles, and Tonbridge Castle. You'll also find High Weald and Dunorlan Park within a short drive.

Will I be able to park at Mercure Tunbridge Wells Hotel?

Yes, parking is offered for GBP 10 per day.

Does Mercure Tunbridge Wells Hotel have a casino at the property?

No, Mercure Tunbridge Wells Hotel doesn't have a casino.

Will I find an indoor pool at Mercure Tunbridge Wells Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Mercure Tunbridge Wells Hotel?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Are there hot tubs at Mercure Tunbridge Wells Hotel?

No, this hotel doesn't have a spa tub.

Does Mercure Tunbridge Wells Hotel have a restaurant with a breakfast menu?

Yes, Mercure Tunbridge Wells Hotel serves buffet breakfast for a surcharge each morning at The Mallows.

Will Mercure Tunbridge Wells Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Mercure Tunbridge Wells Hotel for a fee of GBP 15 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Mercure Tunbridge Wells Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Mercure Tunbridge Wells Hotel?

The closest major airport to Mercure Tunbridge Wells Hotel is Gatwick Airport (LGW), which is about 20.6 mi away. Another top airport is London City Airport (LCY), which is around 27.2 mi away.

Are there rooms with balconies at Mercure Tunbridge Wells Hotel?

No, there aren't any guestrooms with balconies at Mercure Tunbridge Wells Hotel.

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 1002 reviews
Rating 8 - Good. 397 out of 1002 reviews
Rating 6 - Okay. 191 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Tunbridge Wells Hotel

Our romm was very good, clean, comfortable and nocely sutuated. The staff were very friendly and helpful. We only stayed for one night, but really enjoyed our night at the hotel and would definitely stay there again if we were in the area.
Stayed 1 night in Mar 2025

6/10 Okay

Dc

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It's ok!

Pleasant staff, clean enough. No aircon, room tired, small. Not a four star experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay , will be back, staff very helpful, receptionist extremely helpful. No complaints a all 5 stars
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gareth

Liked: Staff & service, room comfort

Nice staff but rooms could do with a spruce up

For car drivers a handy location for A21, M25, M20 etc. 5 minutes to Tunbridge Wells (not at rush hour). The hospital is virtually next door and a 5 minute walk to the fantastic Black Horse pub and restaurant in Pembury. The hotel room felt a little tired and could do with a freshen up.
Stayed 1 night in Feb 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property tired but staff fantastic
Stayed 1 night in Mar 2025

6/10 Okay

REBECCA

Liked: Staff & service
Disliked: Property conditions & facilities

The price isnt right for this run down hotel.

This hotel for the price is really dated and needing work. The lady on reception was lovely at check in but on arrival at the room the tv remote didnt work, the room was very cold and the shower was leaking. The room also seemed very grubby and worn. There was noone on housekeeping so the receptionist had to look for another remote. We didnt sleep well as the matress was over soft so newer matresses required. Used it as a stopover before an operation and the location and the receptionist welcome was the only positive of the stay.
Stayed 1 night in Mar 2025

10/10 Excellent

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top customer care and relaxing surroundings.

We were incredibly well looked after by all the staff we met there. We had told them my husband had mobility issues and we had a room just nearby reception and the dining area, making access really easy. They had also given us a room with 2 comfy chairs which myself, and especially my husband, really appreciated after travelling. There was a great selection of choices at breakfast, with staff replacing items as soon as they were needed. The Mercure is a great base to explore the local area, we were able to really rest and relax. We will definitely be visiting again!
Stayed 1 night in Feb 2025

8/10 Good

Mark, Dublin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
There was cob web on the ceiling just across from the bed, on the telephone side. Also there was dust around the bottom of the toilet at the back. Apart from that it was ok.
Stayed 1 night in Feb 2025

8/10 Good

Olu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming & warm atmosphere Good location. Excellent customer service; staff friendly but professional Good breakfast range Spacious room Goid value
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was great, close to all the local amenities, free parking as long as you register your car, which isn't to big an issue. Though the car park is poorly lit at the entrance and some parts of the car park. Cigarette butts, near the entrance of the hotel. Though NO blame on the hotel, just the disrespectful guests. The accommodation was lovely in most parts, everything in your room for your stay. The corridors were cold, was the only downside. All the staff were so lovely, they really went the extra mile. Especially Lisa and Ernest at breakfast were so informative and Just made the stay very enjoyable. My partner and I would recommend this hotel to stay in.
Stayed 3 nights in Feb 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

My husband and I, and my son stayed overnight at the Mercure Tunbridge Wells in 2 classic double rooms. We received a friendly welcome and the rooms were clean and comfortable and provided all that we needed. We partook of the hotel breakfast, which was amazing, and probably one of the best I’ve had in a hotel … so much choice! We will definitely use this hotel again.
Stayed 1 night in Feb 2025

10/10 Excellent

Ian

Stayed 1 night in Oct 2024

10/10 Excellent

Brendan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveler

First time I've stayed at this hotel. Room was nice, clean with a comfy bed, shower powerful. Had a meal in the restaurant. The food was very nice.
Stayed 1 night in Jan 2025

10/10 Excellent

richard

Stayed 1 night in Jan 2025

10/10 Excellent

Sally

Stayed 1 night in Jan 2025

2/10 Terrible

Kyle

Stayed 3 nights in Jan 2025

6/10 Okay

Damian

Stayed 1 night in Jan 2025

10/10 Excellent

Kuljinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & convenient. Had to pay to park unless a Meecure member which is free and easy so worth doing. Bar not particularly well stocked but room very nice, comfortable and clean. Slept very well, would rexcomend
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

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