A meeting took over the main floor resulting in some crowding and the lack of normal amenities (water, coffee) otherwise available in the reception area. Not a positive for someone not attending the meeting.
Front desk man was so nice to book us dinner reservations to a local restaurant for us right st check in.
Comfortable hotel with great staff/service next to the main train station in rome.
Hotel was really great, except the air conditioning was not very good.
Great hotel right next to Termini station. 5 star service by amazing staff. Highly recommended.
We were uncertain if being so close to Roma Termini would create issues, on the contrary this is not a typical Train Station. It is definitely a plus. Very practical to get to the airport with Leonardo Express Train for 14 Euros per person. Day pass for all municipal busses (which are also at Termini) and Metro underground are 7 Euro for 24 hours (all these tickets can be purchased from the newspaper stand inside the terminal, the gentleman at the kiosk is the most polite, smiling, helpful person) The Palazzo Cinquecento is a 3 year old relatively new building, owned and managed by one of Europes most professional hoteliers. There are some minor issues in the rooms. One irritating issue is the sensor activated lights above the minibar and they turn on for a minute every time one walks to the bathroom at night and disturbs the sleeping partner. Second technical secret is the tone in tone, hard to notice on/off button on the side of the coffee machine. Most important is the cleanliness of the rooms. We noticed spotty cups, not perfectly cleaned toilet, hair clogged shower drain. This is probably the housekeeping which was not "excellent". We had only one serving of good night chocolate and none the two others... RECEPTION personnel are very helpful and kind, however the questions answered by the phone operators (dial zero) are unprofessional. When I asked "where do I get the Leonardo Express ticket, she said the red machines in the terminal.. (not correct)
From arrival to departure impeccable attention to making sure we were well accommodated and serviced. Speedy service on all requests made from room changes to add headcount, to getting us taxi and train info. Staff friendly and on point! Hotel directly adjacent to Train station of Rome which made it another plus for us traveling from city to city. Highly recommend.
First things first, the hotel is right behind the train station. A 2-3 minute walk. Most times this can be a bad thing but with a surrounding fence we never felt unsafe. So make your decision accordingly. The hotel staff were generally unfriendly and our room was not ready in time. While we waited we tried to get coffe at the restaurant. Waited 5-8 minutes to get sat in an empty place, tables were dirty and got sat at a dirty table when there were a few clean tables we could have been directed to. They brought us snacks from another table... gross! Lastly the cappuccino was barely warm. Pros: Rooms were clean which was nice and felt safe, nothing was stolen. Cons: Water pressure was the worst I have ever experienced. A trickle at times, no joke. And like all of Italy the beds are hard. After waiting for our room our keycard didn't work and we were more than pleasant during the check in process.
Planned this trip for my daughter and myself. I couldn't have picked a better location for a hotel right next to the Termini station. Always buses, cabs and of course the trains. Hotel was lovely and served a generous breakfast buffet
La mejor estancia que tuvimos en nuestro viaje a Europa. Muy buena atención, excelente ubicación, excelentes habitaciones. Lo más recomendable en Roma sin duda alguna.
Located in Esquilino, NH Collection Roma Palazzo Cinquecento is 2.1 mi (3.3 km) from Circus Maximus. This 5-star hotel has 177 guestrooms and offers free in-room WiFi, a fitness center, and a rooftop terrace.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
All of NH Collection Roma Palazzo Cinquecento's 177 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 48-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Safes, phones, and desks are also standard.
NH Collection Roma Palazzo Cinquecento offers a fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is offered for EUR 25 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include 5 meeting rooms, conference space, and a business center.
A meeting took over the main floor resulting in some crowding and the lack of normal amenities (water, coffee) otherwise available in the reception area. Not a positive for someone not attending the meeting.
Dear Guest, thank you for your rating. We are looking forward to welcoming you back soon. Best regards, Marta Sitko Guest Relations Manager
Dear Guest, thank you for taking your time to share your opinion about your Experience in NH Collection Palazzo Cinquecento. We would love you to welcome you back soon. Warmest regards, Marta Sitko Guest Relations Manager
Front desk man was so nice to book us dinner reservations to a local restaurant for us right st check in.
Dear Andy, thank you for your interesting comment regarding our Staff. We would love to welcome you again, and offer you a delicious moment on your next trips to Rome. Best Regards, Marta Sitko Guest Relations
Comfortable hotel with great staff/service next to the main train station in rome.
Dear Anonymous, Thank you for youir kind reply. We are glad to see your review where you mention how good was your stay with NH Collection Palazzo 500 and we do hope to welcome you back. Kind Regards, Joshua Rasia Guest Relations
Hotel was really great, except the air conditioning was not very good.
Dear Anonymous, Thank you for your rate on 4 out of 5. We sincerely hope to welcome you back and show you our improvements on the air conditioning. Kind Regards
Great hotel right next to Termini station. 5 star service by amazing staff. Highly recommended.
Dear Mr.Karol, Thank you for your feedback on the amazing staff. We are delighted to read your comments and would love to see you again in our Hotel or any other of NH Hotel around the world. Sincerely,
We were uncertain if being so close to Roma Termini would create issues, on the contrary this is not a typical Train Station. It is definitely a plus. Very practical to get to the airport with Leonardo Express Train for 14 Euros per person. Day pass for all municipal busses (which are also at Termini) and Metro underground are 7 Euro for 24 hours (all these tickets can be purchased from the newspaper stand inside the terminal, the gentleman at the kiosk is the most polite, smiling, helpful person) The Palazzo Cinquecento is a 3 year old relatively new building, owned and managed by one of Europes most professional hoteliers. There are some minor issues in the rooms. One irritating issue is the sensor activated lights above the minibar and they turn on for a minute every time one walks to the bathroom at night and disturbs the sleeping partner. Second technical secret is the tone in tone, hard to notice on/off button on the side of the coffee machine. Most important is the cleanliness of the rooms. We noticed spotty cups, not perfectly cleaned toilet, hair clogged shower drain. This is probably the housekeeping which was not "excellent". We had only one serving of good night chocolate and none the two others... RECEPTION personnel are very helpful and kind, however the questions answered by the phone operators (dial zero) are unprofessional. When I asked "where do I get the Leonardo Express ticket, she said the red machines in the terminal.. (not correct)
Dear Guest, thank you for choosing our NH Collection for your stay in Rome. We took note about your comment and we are sorry that we didn't meet your expectations. We would like to inform you that every day we are doing our best to improve our services. Looking forward to welcoming you soon. Best regards, Marta Sitko Guest Relations
From arrival to departure impeccable attention to making sure we were well accommodated and serviced. Speedy service on all requests made from room changes to add headcount, to getting us taxi and train info. Staff friendly and on point! Hotel directly adjacent to Train station of Rome which made it another plus for us traveling from city to city. Highly recommend.
Dear Guest, thank you for your rave review regarding our dedicated Staff, the quality of our services and our priviliged geographic situation. We would love to welcome you back offering you a perfect stay. Best Regards, Marta Sitko Guest Relations
First things first, the hotel is right behind the train station. A 2-3 minute walk. Most times this can be a bad thing but with a surrounding fence we never felt unsafe. So make your decision accordingly. The hotel staff were generally unfriendly and our room was not ready in time. While we waited we tried to get coffe at the restaurant. Waited 5-8 minutes to get sat in an empty place, tables were dirty and got sat at a dirty table when there were a few clean tables we could have been directed to. They brought us snacks from another table... gross! Lastly the cappuccino was barely warm. Pros: Rooms were clean which was nice and felt safe, nothing was stolen. Cons: Water pressure was the worst I have ever experienced. A trickle at times, no joke. And like all of Italy the beds are hard. After waiting for our room our keycard didn't work and we were more than pleasant during the check in process.
Dear Guest, thank you for choosing NH Collection Palazzo Cinquecento for your stay in Rome. It was a pleasure to host you in our Hotel. I would like to thank you for sharing your Experience with us. I am very sorry that your overall impression didn’t meet your expectations and you experienced inconvenience. We took note from your comment and we will check better our services in order to improve the experience of our guests. I hope you can give us another chance to check our services and to give me the opportunity to welcome you personally during your next trip to Rome. Best regards,
Dear Guest, thank you for your review regarding our property. It has been a real pleasure to welcome you in our hotel. We are sorry for the inconvenience you experienced and we take actions in order to improve your future experience. We would love to see you soon in NH Collection Palazzo Cinquecento. Best Regards, Marta Sitko Guest Relations Manager