Clarion Collection Hotel Principessa Isabella4.0 out of 5.0
Recent guest reviews
This hotel has a nice entrance, but there wasn't much else that I enjoyed about the hotel. The gentleman who checked us in was very sullen and not at all friendly. I wasn't impressed with the room. Two small beds that were very close to each other. There was no soap in the bathroom and only two bath towels. I asked the front desk person if we could get soap and more towels and his response was "Yes soap, no towels". There was a decent continental breakfast in the morning. Their car service to the airport is $50 or $55 if you need to use a credit card.
My room was at the top floor - 615, tiny little but very cosy, with a very comfortable bed and a perfectly clean bathroom, I had everuthing I needed. And the reception was wonderful - thank to them I felt like a special VIP guest.
We spent 8 Nights here at the Principessa Isabella. We arrived at 1600hrs after 24hrs of travel from Australia. Reception was gorgeous. Water fountian. Marbel like floors and open areas. Both staff members at reception were helpful and nice The room we had was at expectations for a city hotel room. On the small side with desk, wardrobe with safe and balcony. The bed was hard and the pillows were flat. I slept well on this as I found it comfortable but my partner; he didn't and the first couple of nights/days were long for him. Room service was done each day. Room was always clean and the bed made. Room was restocked in the bathroom supplies we used. Towels were always fresh The room was fantastic. The chair at the desk was a bit old and I didn't trusy it. Some of the fixtures in the bathroom were broken at the wall for the towel rack. Otherwise room was fantastic. Breakfast was a buffet/selection of choice. Just common breakfast foods. Started at 7am. We didn't get breakfast 2 mornings as we had 6am tours. We found some local produce areas they day before and were happy with this. Room has a mini fridge. We didn't use it except for my medication. It is stocked with drinks for use at cost. I enjoyed my stay at the hotel and would be very inclined to do so again when I come back to Rome
This hotel ticks all the right boxes as you enter with its fountains and marble beckoning,yet that quickly dissolves once one settles in, my room on the 6 th floor had no wifi reception,the mattress was uncomfortable,not enough blankets to feel cosy,room was tiny and uncomfortable,tvset was very small...I had to sit downstairs to use wifi and the chairs were uncomfortable...would I stay here again...NO WAY....
Not entirely what was expected. Would categorise this place as overpriced and dated. Better hope you don't get a corner room either otherwise you won't receive reliable wifi in your room. The breakfast is sparse. Does offer a type of pancakes though which was enjoyable. The room was small to say the least (for 3 people). Stank of smoke. One of the receptionists was awesome always saying hello and greeting us when we walked past the lobby. The other would barely lift his eyes from the computer to answer any questions we may have had.
On the night we arrived we had a VERY arrogant male check us in. The good news is, that we met Mauro the next day and he could not have been more friendly and helpful! Mauro's English was exquisite! Good job, Mauro! The room was small, but functional and we had a nice view onto Via Sardegna.The bathroom was tiny and the floor needed to be cleaned. The room needs some TLC, mostly fresh paint on the walls, but it had it's charm. The bed was a little hard for our taste, we had a safe in the room, the location was great for our purpose, the windows are well insulated, the walls not so much (had very noisy neighbors the first night). Breakfast is included in the price and it was just OK. The hotel has an elevator and is very nicely decorated.There are a bunch of restaurants right on Via Sardenga. Yes, we would stay there again.
We met an extraordinary reception from Mario, agent of front desk. He is a real artist and does his work as he lives. Funny, human warm and attentive. Thank you Mario. The hotel is good, Mario is perfect.
The Principessa's location is excellent: a short walk from the Borghese and just a few blocks from Termini train station, where you can catch the Metro to other parts of the city. The neighborhood is quiet with a good number of restaurants nearby. The hotel itself is an attractive building with stylish modern facilities. Our room was small with just enough space for luggage. Clean. Modern bathroom. Comfortable bed. The breakfast buffet was in a pretty dining room, but the offerings were sub-par and not promptly replenished. If the buffet had been better and the people at the front desk more personable, the hotel would merit a 5 - shortcomings that can be easily remedied by Clarion's management .
Hotel is quite some distance from the major attractions in Rome so I’d stay closer to them next time. Hotel is very clean and tidy, however typical of hotels in Rome the rooms are very small and cramped. Breakfast was ok, nothing amazing but will get you moving in the morning and keep you going until lunch. My biggest disappointment at this hotel was the service. Front desk happy to say hello but nothing else. Our beds, one in particular was falling apart. The mattress had collapsed in the middle and sides. After one night we asked for it to be swapped. We were told very firmly “no” now I don’t think that’s a good answer to a responsible request as a paying customer. The hotel stinks of smoke especially in the morning even though there are signs everywhere saying “no smoking” it was awful! Also the a/c worked very poorly and they wouldn’t attend to that either. All up, if not stay here again, there are better closer hotels.
While this hotel was well located and included breakfast, we were quite unimpressed by the service, particularly from the morning receptionist, whose people skills were quite poor. They do not have irons available for guests to use and anytime we needed something it couldn't be done either at all or when needed. For example, we needed a 2nd pillow and it couldn't be done until the following day due to staff schedules etc. The breakfast was nothing to write home about, very ordinary. Certainly below what we've experienced at other accommodation. Rooms are tiny and the smell of smoke filled the lifts and surrounding corridors. Not up to clarion standards by any measure.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 674 reviews