Clarion Collection Hotel Principessa Isabella

From the moment we checked in the guy at the front desk was rude and the staff not helpful at all when checking in. We did not get a warm welcome. We were told to sit and wait as room was not ready. They criticized the way we spoke, there was no HOT WATER and the guy was very rude at check out. I asked to explain our final invoice and he decided to YELL and not provide a final invoice. I DO NOT RECOMMEND YOU STAY AT THIS HOTEL. THERE ARE TOO MANY MORE AROUND.

The rooms are not massive but very clean. The Air Con was very good ! Breakfast was good and varied with fruit, yoghurt, cereals, cooked meats etc. Staff were very helpful and I would recommend to anyone !

Stayed here for 3 nights before cruising, lovely wee hotel, rooms quite small but spotless clean, staff pleasant, breakfast was lovely and a very good selection. walking distance to railway station about 15 minutes. Would recommend this hotel.

We stayed for our 1st night before our cruise then came back for 3 nights after cruise. Wish we had changed hotels after 1st night experience. Air con didn't work at all & it was so hot , (they said repair man was coming the next day BUT THEY SAID THAT EVERYDAY)fridge didn't work TINY shower room was so small we had to put suitcase in front of door as no where else for it to go. Reception desk male rude unhelpful every day . Our room was also left unlocked after cleaners. Nothing was stolen but didn't like it. Wouldn't recommend it. Management-please don't reply to me saying you hope we will return one day AS WE WONT. You need to learn from the criticisms given not just hope we will come back.

Clean, quiet, helpful reception staff. Room was small, but tidy, well serviced and equipped with air con. Lovely ensuite with balcony. Breakfast is optional and included: cereal, yoghurts, fruit, Italian desserts and pastries, pancakes, bacon, sausage, scrambed and boiled eggs as well as bread. Also fruit juice and a choice of hot chocolate, coffee and teas too. Free wifi and maps available; breakfast from 7-10. Checkout at 12. Our shuttle from the airport dropped us at the door and the hotel told us when the shuttle would return.

I'm a frequent traveler who stays in many hotels during my travels. I am not your typical complainer. However the hotel staff at this hotel has been horrible. The rooms are very small. We arrived once after 1am and upon arrival have been practically yelled at. The front desk was extremely unprofessional. It has been the worst hotel experience in all our travels and we have been to several countries across the world. I would suggest staying anywhere but here. There are many other close hotels to downtown that would be much better than this. Please don't make the mistake we did. After staying 2 nights we changed our hotel for the 3rd night.

We stayed for four days, always close to all the tourist attractions due to its central location. The staff was very courteous and helpful at all times. The rooms are small, but comfortable for sleep at night (we were out most of the day!). The breakfast is good and a bit of variety would add to its charm.

Comfortable, clean hotel, very handy to all the tourist destinations. Close to bustops and metro, we were able to walk in the Trevi Fountain and Spanish steps. Staff were helpful and friendly. Plenty of restaurants nearby, which was good as the hotel offered no meals except breakfast. Would recommend.

We stayed here with our family of four for 3 nights. The "quad" room was a little tight for 4 people, but the room itself was nicely done. It was quite warm outside when we stayed there. We found the room with the air conditioning to be quite uncomfortable as it never cooled off. We were pleased to find a large outside patio, but it would have been nice if there was some patio furniture we could sit on. We have to use the char and a night table from inside the room. The breakfast that was included was good and the hotel is fairly close to all of the main attractions. We walked from the Vatican to the hotel and stopped at all of the sites in between and it took about 2 hours at a very leisurely pace. The only big concern was our room was not locked after cleaning twice. We can home to find it could simply be "pushed" open. Fortunately none of our room contents were stolen, but we did bring this to the attention of the hotel manager. Hopefully this address this with their staff. All in all, the room was pretty nice. The fridge in the room didn't seem to work properly. We couldn't chill anything colder than room temperature.