Clarion Collection Hotel Principessa Isabella4.0 out of 5.0
Recent guest reviews
My daughter and I have just returned from Rome. We had a lovely stay at this hotel. I was rather apprehensive after reading about the reception staff. However the three receptionists we met were all unfailingly polite and extremely helpful. They recommended restaurants, booked a taxi and made sure we had an airport transfer. The hotel was beautiful especially the ceilings. Our single rooms were spotless. We had very comfortable beds which were much larger than expected (2 singles zipped together). I did hear some occasional noise from outside but it was not obtrusive. The bathroom was very clean and, although small, just right for me. The air conditioning ensured the temperature was just right. There was plenty of choice at breakfast and a member of staff kept topping up food as needed. We tried different restaurants and bars within easy walking distance of the hotel and were not disappointed with any.
This hotel was hard to review, it wasn’t bad but there were just a few things off that put us off. Firstly and foremost their cleaning staff / house maids are absolutely outstanding! The cleanliness of the whole hotel is impressive and they are more than happy to help! They really are keeping the ratings of this hotel up. It is also very well maintained. There are a couple of good restaurants close by as well as a very good Natural grocery store and another small grocery store very close by so you don’t have to eat out all the time. However, a few things we just couldn’t quite rate well this stay. 1. Beds are hard as rocks! We just did not sleep well at all. Pillows not much better. 2.Theres a weird vibe with some staff, one guy there behind the desk is absolutely awesome, some others just not as warm or helpful. 3. Breakfast buffet had a good selection but nearly everyday no eggs or bacon left or coffee or juice empty. One morning we could hear a right loud argument in the kitchen among female staff, we actually felt there was low staff morale in the whole place? something not quite right here? It really can make or break a stay. (luckily not my staff, I would have put a couple of bums straight out to the kerb that day) 4.Its location is just a tad too far from the main attractions, it’s too far to just pop back to the hotel for a rest and go back out again, especially on a hot day after you’ve been walking all day. It costs €13 for a cab to the Colosseum or Vatican City each way. We used the hop on / off bus that’s still a 10-15min walk to closest stop. 5. The acoustics in this building are really bad, we could hear people going to the toilet and flushing etc or coming home late at night. There must be a night club close by as the music kept us awake a couple of nights. 6.Shower size is rediculously small in some rooms, I’d rather a larger shower and get rid of the bidet. I would stay here again just for the cleanliness, hopefully they may take something out of my comments and make this place a really great place to stay.
From time to time when traveling, you come upon a hotel that just doesn't live up to its reviews or ratings. This was one of those times. We could live with the tiny room and tiny bathroom and even the awful bed where my husband and I rolled together in the middle. The buffet breakfast was adequate. What we couldn't live with was the unbearably rude front desk personnel.....every single one of them, all men. Combine their rudeness with the noise made when suitcase after suitcase is wheeled down their charming cobblestoned entrance right under your window (room 103) along with people pausing for a smoke and conversation under the same window, and you have a hotel memorable for all the wrong reasons. As an example, when I asked the gentleman at the front desk if he would call to confirm a pick up for me at another location in Italy, his response......"you have a phone in your room Madame. Use it!" There was not another customer in sight. He did not appear busy. I do not speak Italian I explained. After some haggling, he placed the call. Took him less than 60 seconds to confirm that all was as planned. He got even by adding a six euro charge to my final bill. When asked about local church services on Sunday, he said "I have no idea. Use the internet." In a little twist of "you can't make this up", the next leg of our trip included a cruise. Believe it or not, a stranger from Australia was seated at our table the first evening. While getting to know each other, we each lamented about the poor quality of our Rome hotel experience. After some discussion, we realized not only had we both stayed at the same hotel, but in the very same room.....three weeks apart. Neither one of us will return to this hotel and we advise you to skip this hotel if possible, as well.
We loved this hotel and can’t believe the bad reviews. The rooms were decorated perfectly. Granted on the small side, but you are in a city and is rest stop. Walls are slightly thin and could be a little loud, but nothing to grumble about. Breakfast wasn’t bad, repetitive everyday but good amount. Warm section of eggs, bacon and toast with cereals, yoghurt and pastry. Just what you need to start your busy days in Rome. Staff were great! Humorous, helpful and fun. .... we did not know the name of the gentleman behind the desk, but thankyou for telling us all your funny stories about some previous guests. We had. I compliants about any of the staff. The hotel was pretty and well maintained. We walked to the Trevi fountains and Spanish Steps every night, took about 20mins. Also spent days walking to the colosseum and even to the pantheon one day. Ensure you have good walking shoes! But location was great. Just a few Rome tips... hop of and hop on bus was excellent across the city and Marco’s restaurant around the corner was lovely! We loved this hotel. So recommend it.
Was a little apprehensive after reading some of the reviews but we had no problems and found the hotel was well presented, clean and tidy and definitely met our needs for the price we paid. Only negative I would say is the walls are a little thin so could be a little noisy at times but not really a massive issue. The breakfast is pretty basic but it does the job and sees you through until lunch/dinner. We personally found the staff very polite and helpful when needed and were made to feel welcome during our stay. The rooms are comfortable, had no issue with the size, we found it adequate for the amount of time we spent in there. Found the location pretty good, it took us about 30 minutes to walk to the collesuem and about 20 minutes to get to the fountain, we luckily had nice weather so this was perfect. We would personally recommend this hotel, we had a great stay and loved Rome :)
Clean and tidy hotel, staff always friendly and polite, room was a little small but adequate. Continental breakfast included cooked eggs, bacon, and sausages, very good variety offered. 4 stars might be a bit generous but cannot complain with the hotel.
Clean place with nice decor but very small. 3 person room was small, a fold out bed provided, Breakfast was limited and low stock No tea and coffee in rooms but a fridge with drinks in that cost $3 each but no details about this ... no welcome pack.. didn’t know had a bar that was available in reception even. The hotel seemed closed after breakfast hence more like a B and B. Also charged $6 a night for all 3 of us even though one was under 18 like jet2 told us we wouldn’t have to pay for.. bill for $54 when checked out. Loved Rome but wouldn’t go back to this hotel.
We booked this hotel with EasyJet Holidays for a seven night stay. The hotel is located on the outskirts of town around 30 minutes walk. Our room was quite small with bed taking up most of space and there was no seating to relax after days walking. The rooms was very clean but there was a major problem with noise from other rooms as walls were so thin. We could hear people talking, wardrobe doors banging, etc most nights and early mornings. We also had a balcony but this was dirty and no furniture and overlooked derelict building. A plant pot full of weeds. The maids and waitresses were very friendly but that can not be said of reception staff. They were always quite blunt and showed very little emotion. We also had a problem with replenishment of bathroom toiletries. No moisteriser was left for four nights. We noticed a box outside our room next to our door filled with products and just took a couple of moisturisers. Two minutes later we had a telephone call from reception telling us off.,he seen us on camera. I went down to reception and was accused of sealing but explained we had not been replenished for four nights so I went back to room brought the moisteriser back down. He then said I was affending him by giving them back to him. I asked for some to be left in the room next morning. Next day after day in Rome got back to room and no replenishment. Had to go down to reception......same man and ask for some. This spoilt the rest of our stay at hotel. We would not rate this hotel as a four star.
had 3 nights in this hotel. the hotel is exceptionally clean, the bed is very comfortable, bedroom spacious and great shower. However, no tea or coffee facilities in the room or hotel. One of the reception staff very rude and shouts at customers. Hotel is well placed but a good walk from Metro. Breakfast is good but constantly running out of food!
Booked this Hotel with Easyjet holidays, clean spacious room, beautiful decor with great shower & facilities. Good selection at breakfast, Nice scrambled eggs, cheeses, meats, pastries, juices & cereals. Some staff were helpful, others not so much but it was fine. Several restaurants along the street, if you wanted to dine close to accommodation. Took us a day to find our bearings, walked miles but that is to be expected on a city break. Trevi fountain was around 20-30 minute walk as were the Spanish steps. Hop on off bus was great for €19 used it for whole of 2nd day.
- Walking distance to Spanish Steps and Trevi Fountain
- Free buffet breakfast
- Free WiFi in rooms and public areas
Clarion Collection Hotel Principessa Isabella places you within a 10-minute stroll of popular attractions such as Villa Borghese and Borghese Gallery. This 43-room, 4-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Centrally located in Rome, the hotel is also a short walk from Spanish Steps and Trevi Fountain.
Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 43 soundproofed rooms provide minibars, free newspapers, and safes. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bidets. Phones and desks are other standard amenities.
Guests of Clarion Collection Hotel Principessa Isabella enjoy free WiFi in public areas, a library, and express check-in. If you drive, self parking is EUR 35 per day, or you can take advantage of the airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include express check-out, free newspapers, and laundry facilities.
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 699 reviews