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Recent guest reviews

The property was very modern and clean. Staff was courteous and professional and helped us so that we could leave our bags in our car after we checked out. The only thing to improve was that room service was not answering the phone at 10 PM. Other than that everyone was always ready to help The property was very modern and clean. Staff was courteous and professional and helped us so that we could leave our bags in our car after we checked out. The only thing to improve was that room service was not answering the phone at 10 PM. Other than that everyone was always ready to help.

Staff was extremely nice. Location was right near the Vatican. Our room was two floors And had a lot of room for family of 5

Very close to Vatican museums. Clean and innovative amenities like memory foam beds and pillows, colorful lights in bathroom, welcome fruit basket, safe surroundings, very helpful staff, easy access to Metro, lots of good eating options around.

Strange building with rooms off narrow corridors. Extremely well sound-proofed both in terms of street or interior sounds. Huge breakfast buffet. Bathrooms small but clean and modern--rotating colors from overhead light in the shower... Hot water kettle for coffee/tea in rooms (with instant or bags) and mini-fridges. Trying hard to be "Pus."

Staff are very professional. They treated us very well. A short walk to the Vatican Museum. Great place to stay while in Rome.

It was warm and humid for March but the hotel was not able to have AC as well as heat. The unit(s) did not a an option of Fan Only, so our room was stuffy and warm. We kept the window open but a ceiling fan would have made a lot of difference. The staff was very helpful with directions, Metro information, and ATM locations. The included breakfast buffet featured a great number of offerings:American and European breakfast foods, juices, coffees, and a great variety of sweet pastries/breads. The staff was incredible! We always enjoy having breakfast in our hotel and this one was a great experience each morning. Three days in a row we told the desk staff that our shower drain was getting slower. By the last day we flooded the bathroom floor! For an American from the south, the towel warming rack was quite a treat. The elevator in our building sometimes smelled strongly of sewer gas. It was a short ride, so it was tolerable.

Excellent service and phenomenal staff! I will refer this hotel and stay again next time I visit.

amazing stay, great food, nice staff, location location location, excelent service

Great breakfast, very clean. Rooms are small, bathrooms uncomfotably so.

I booked a family room and when I arrived it wasn't available.

Clean . Updated. Good experience. Great location . I was just a few minutes from the metro. It was very easy travel.

It was amazing the room was very nice and clean they had complementary sauna between 4 pm to 9 pm. The breakfast at the hotel was good. The only thing was that the shower was kind of on the small side but overall amazing hotel and it is literally a very short walking distance from the Vatican entrance. It was definitely worth it!!!

Nice hotel very convienient location close to Vatican. Hotel staff was friendly and room was clean.

Excellent Hotel and great Staff. I highly recommend this hotel. The location is very close to the Vatican Wall.

This hotel is the only hotel I will stay at when I'm in Rome. Our original flight got postpone til next day and hotel had no problem moving check in to next day and extended departure a day if we wanted to.they saved us breakfast as our flight got in at 10am didn't get to hotel until 11 which was very nice cuz we were starving. Check in wasn't til 4pm but they had no problem outing our bags in storage so we could hit the town.when we got back our bags were in our room for us. The front desk was as helpful as a front desk could be they book all ur excursion right there for you.we did a day trip to asissi which was absolutely amazing I would recomend that trip to anyone they pick you up right at the hotel.across the street is a lil pizza shop which was great cuz of the 2 kids with us.plenty of restaraunts in the area. You are literally a 15 minute walk to st.peters square with crowded sidewalk at nite a 5 minute walk and across the street from Vatican museum.the location is perfect at night it is a quiet area so no nonsnse noise keeping u awake. You are also a 7 minute wall from the metro which will take you to all the spots u wanna see and is very cheap. There is bus stops all over the city which we didn't use but so many it seemed to be confusing which one to take.I plan on going back in 2016 and will be staying at this hotel again and can't wait.

Via Mocenigo 7 Rome RM

Hotel highlights

  • Walking distance to Vatican Museums and St. Peter's Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Rome City Centre, Best Western Plus Hotel Spring House is within a 5-minute walk of Vatican Museums and within 15 minutes of other popular attractions like St. Peter's Square. This 73-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.


Rooms

All of Best Western Plus Hotel Spring House's 73 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect free WiFi and LCD TVs. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are also available.


Property features

Renovated in 2020, Best Western Plus Hotel Spring House offers a full-service spa, a gym, and a sauna. Self parking is offered for EUR 20 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, express check-in, and express check-out.

Room options

Deluxe Room, Multiple Beds, Smoking

1 King Bed and 1 Queen Bed | Sleeps 5

Superior Room, 2 Twin Beds, Smoking

2 Twin Beds | Sleeps 2

Superior Room, 1 Queen Bed, Smoking

1 Queen Bed | Sleeps 2

Classic Room, Multiple Beds, Smoking

1 Queen Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Best Western Plus Hotel Spring House

Everyone (12) Couples (1) Family (2)
4
Family with small children

By on Dec 1, 2019

Review comment responded on Dec 2, 2019

Dear Guest, Thanks for your kind feedback and for the good score assigned. We very much hope to host you in the very near future. Best Regards,

5
Everyone

By on Sep 5, 2019

Review comment responded on Sep 5, 2019

Dear Guest, thank you for rating our property with the maximum score. We are happy you enjoyed your stay and hope to welcome you back again. Kindest regards, Mana Radofa Customer care specialist

4
Family with small children

The property was very modern and clean. Staff was courteous and professional and helped us so that we could leave our bags in our car after we checked out. The only thing to improve was that room service was not answering the phone at 10 PM. Other than that everyone was always ready to help The property was very modern and clean. Staff was courteous and professional and helped us so that we could leave our bags in our car after we checked out. The only thing to improve was that room service was not answering the phone at 10 PM. Other than that everyone was always ready to help.

By on Aug 1, 2019

Review comment responded on Aug 2, 2019

Dear Guest, We appreciate the fact that you have taken your time to share your opinion about your stay at Best Western Plus Hotel Spring House. Thank you for your positive comments. Our team will be happy to know how much you appreciated their work, as our aim is to offer an exceptional service to each guest. We are happy to know that you appreciated our services especially the cleanliness of our rooms. We really wish to have the opportunity to welcome you back in the near future. Best regards!

5
Family

Staff was extremely nice. Location was right near the Vatican. Our room was two floors And had a lot of room for family of 5

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Dear Guest, it is so great to know that you had a fantastic stay with us! thank you for sharing it with the other travelers. The Staff is grateful for your appreciation and wish to have the chance to welcome back your family very soon. Thank you for giving the maximum score to our property,it means that you did appreciate all our services like our breakfast,our American Bar... our location , close to the vatican and the comfort and cleanliness of our rooms. Thank you again for your time,it is very kind of you. Best regards, Mana Radofa Customer care specialist

5
Everyone

Very close to Vatican museums. Clean and innovative amenities like memory foam beds and pillows, colorful lights in bathroom, welcome fruit basket, safe surroundings, very helpful staff, easy access to Metro, lots of good eating options around.

By , from Chicago on May 31, 2019

Review comment responded on Jun 3, 2019

Dear ShekharJ , Thank you ever so much for taking the time to share feedback from your recent stay at Best Western Plus Hotel Spring House. It’s wonderful to read such plaudits for our team members. We also appreciate your kind words of support and look forward to welcoming you again whenever you come back in our beautiful city. Regards, Mana Radofa Customer care specialist

4
Business Business

Strange building with rooms off narrow corridors. Extremely well sound-proofed both in terms of street or interior sounds. Huge breakfast buffet. Bathrooms small but clean and modern--rotating colors from overhead light in the shower... Hot water kettle for coffee/tea in rooms (with instant or bags) and mini-fridges. Trying hard to be "Pus."

By , from Orange County, CA on May 25, 2019

Review comment responded on May 30, 2019

Dear MKM, thank you so much for your feedback regarding your recent stay at Best Western Plus Hotel Spring House. We read with e pleasure your detailed review of our services and we are happy to know that you did appreciate our Buffet breakfast which offers a large choice of food and beverage for our guests. We thank you also for highlighting the great soundproof and the excellent cleanliness of our rooms. In awaiting to welcome you again we wish you all the best!! Kind regards, Mana Radofa Customer care specialist

2
Everyone

By on Apr 24, 2019

Review comment responded on May 7, 2019

Dear Guest, Thanks for having taken your time to share your opinion about your recent stay in our hotel. Considering your score, we are very sorry if your stay was not excellent. Unfortunately, your review has been made in anonymous so we are not able to analize the situation and which service we can improve . Anyway we would like to thank you for have been our guest. We very much hope to host you in the very near future in order to surprise you in positive. Best Regards.

5
Everyone

Staff are very professional. They treated us very well. A short walk to the Vatican Museum. Great place to stay while in Rome.

By , from California on Nov 15, 2018

Review comment responded on Nov 30, 2018

Dear Joseph, Thank you so much for taking the time to share your opinion regarding your recent stay at Best Western Plus Hotel Spring House. We couldn't be any happier to know that your stay with us was up to your expectations. We can't wait to have you back with us! Best regards, Mana Radofa Customer care specialist

5
Everyone

It was warm and humid for March but the hotel was not able to have AC as well as heat. The unit(s) did not a an option of Fan Only, so our room was stuffy and warm. We kept the window open but a ceiling fan would have made a lot of difference. The staff was very helpful with directions, Metro information, and ATM locations. The included breakfast buffet featured a great number of offerings:American and European breakfast foods, juices, coffees, and a great variety of sweet pastries/breads. The staff was incredible! We always enjoy having breakfast in our hotel and this one was a great experience each morning. Three days in a row we told the desk staff that our shower drain was getting slower. By the last day we flooded the bathroom floor! For an American from the south, the towel warming rack was quite a treat. The elevator in our building sometimes smelled strongly of sewer gas. It was a short ride, so it was tolerable.

By on Mar 17, 2018

Review comment responded on Mar 22, 2018

Dear Guest, Thank you very much for taking time to share your opinion following your stay at Best Western Plus Hotel Spring House. We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team. With regards to the A/C, we understand your disappointment but unfortunately, we do not have the air conditioning on until Spring and as you have noted, we are still waiting for this wonderful season but it seems like winter doesn’t want to leave Rome. Of course, we can meet every guest's needs providing one of our rooms located in the cooler area of the hotel or a room with autonomous air-conditioner. Our Reception Desk is always available to give assistance since client's satisfaction is one of our first aims, so next time; do not hesitate to ask them whatever you might desire. We have taken note of the areas where we could improve, and thank you for this constructive feedback: rest assured that we will definitely take them into consideration. We very much look forward to welcoming you back in the future and assure you that we will provide you with our best service at all times during your stay. With our warmest regards, Mana Radofa Customer care specialist

5

excellent service and phenomenal staff!

Everyone

Excellent service and phenomenal staff! I will refer this hotel and stay again next time I visit.

By on Jan 23, 2018

Review comment responded on Feb 7, 2018

Dear P.D, Thank you so much for your praising words and great feedback regarding your stay at Best Western Plus Hotel Spring House. We are happy to know that you loved our hotel and enjoyed your time in Rome. Thank you also for your appreciation towards our team, whom we have shared your feedback with. It would be our honor and privilege to welcome you back as our special guest! Kindest regards, Mana Radofa Customer care specialist

Best Western Plus Hotel Spring House

Via Mocenigo 7, Rome, RM 00192
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