2/10 Terrible
Mackenzie
Mar 5, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! The front desk staff at arrival was very nice but did not inform me of anything (that there would be a driver waiting for me, the festivity for the night or the check out process for the next morning). The front desk staff at checkout was extremely rude. I called the front desk 3 times the morning of check out and no one answered. I had to get my bags from my room to the boat dock ( a very long way through the sand) because no one told me they would get them for me. They also never told me they would be picking me up at the ferry so I paid for a taxi but they still charged me a shuttle fee to the airport. They also said that if I wanted lunch it would be $80. The restaurant was closed after lunch. The bar was closed the whole time. I booked this “resort” because of its amenities and the restaurant and it fell short. There wasn’t a beach. Only a few old, dingy lounge chairs. There wasn’t any place to swim unless you were diving. When I went to the “snorkel” area…. It was in the woods without a path and just a broken set of concrete steps. I looked around to see if this was legit because no one else was there. Staff said “walk out until you can swim and then swim”. I was terribly disappointed. Also my room was not the room I booked. My sheets were dirty (I took pictures) and the bathroom was old and outdated and dirty. The toilet seat looked 100 years old. It was absolutely unacceptable for that price and I do NOT recommend!
Mackenzie
Stayed 1 night in Mar 2026
