This place was beyond disgusting. Tons of dead bugs in every corner of the the room and bathroom. Even found a dead bug on the sink behind the faucet. The sheets were stained and had holes in them. The door open without the keycard. And the place smelled musty. I didn’t feel safe letting my family sleep in this dusty place so we didn’t stay the night…even at the risk of losing the money we spent for the night (I didn’t care at that point I just wanted to go). We had already driven 10 hours that day and were extremely tired, but not tired enough to stay there. We drove an additional hour just to get somewhere decent.
Nice and quiet environment, clean, comfortable
Room was very dirty and found bugs and hair on the bed. Never again
We were here for a quick overnight stay. Everything was great. The gas station up the road closed early, but that wasn't the hotel's problem.
This is a low-cost hotel, so it's not reasonable to expect a high-end experience. That being said, I was surprised that the bathmat was threadbare in places, the towels thin, and the tub enclosure bottom had visible mold. The carpeting was in good shape, the bed comfortable, and the fridge was bigger than many hotel rooms. Left at 6 a.m. and nobody at the lobby counter. Waited a short while for someone to arrive at counter the night before for check in--person was very friendly and check-in the prior was quick and easy.
The rooms were small and the beds were not comfortable in comparison to rooms I've stayed in lately. They were lumpy and and I could feel the springs. Rooms need a bit of updating as lighting was all dim and reminded me of a room from the 70's.
Goid location, easy access to rt 95. Bathroom was a little small.
The room is very clean, bed is conformable, room is quite due to far from the main road. Morning breakfast is good for us. We had a very good night sleep.
good basic hotel right off 95 .clean and typical for a good price
Clean, quiet, kind staff. Comfy bed. Good hot water
The hotel was very hot! Our last night there someone passed away from an Overdose.
Clean with friendly staff.....Would stay here again in a heartbeat
The hot breakfast buffet was fantastic. We did however have a cockroach in our room …"shivers"
Easy on and off Highway. Nice quiet location. Recommend.
The staff was really nice and helpful. Though I did not use all of the amenities, it was nice to know they had them. What we did use was very good. It was challenging to find the hotel off the side roads and being in between 85 and 95 (highways) late at night, but that is not their fault. The shower also kept making strange noises.
It was very clean and comfy. I would definitely stay again.
The value of the room for the nightly cost was really good. Staff was friendly.
Very clean and comfortable with very friendly staff
Located within 2 miles (3 km) of Royal Palace Theatre, SureStay Plus Hotel by Best Western Roanoke Rapids I-95 places you within a few miles (5 km) of Vidant North Hospital. This 80-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM.
All 80 rooms feature microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Guests of SureStay Plus Hotel by Best Western Roanoke Rapids I-95 enjoy a fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area and litter boxes. Additional amenities include a business center, a computer station, and express check-out.
This place was beyond disgusting. Tons of dead bugs in every corner of the the room and bathroom. Even found a dead bug on the sink behind the faucet. The sheets were stained and had holes in them. The door open without the keycard. And the place smelled musty. I didn’t feel safe letting my family sleep in this dusty place so we didn’t stay the night…even at the risk of losing the money we spent for the night (I didn’t care at that point I just wanted to go). We had already driven 10 hours that day and were extremely tired, but not tired enough to stay there. We drove an additional hour just to get somewhere decent.
Nice and quiet environment, clean, comfortable
Dear Guest, Thank you for your feedback. We are pleased that you enjoyed your stay with us and hope to see you again in the future!
Room was very dirty and found bugs and hair on the bed. Never again
Thanks for your feedback and apologies for any inconvenience. Your comments are noted and shared with concerned departments for further action. Best regards,
We were here for a quick overnight stay. Everything was great. The gas station up the road closed early, but that wasn't the hotel's problem.
Dear Guest, Thank you for staying with us and for taking the time to review your stay. We are delighted that you had a great stay. We look forward to welcoming you back again in the near future. Best regards,
This is a low-cost hotel, so it's not reasonable to expect a high-end experience. That being said, I was surprised that the bathmat was threadbare in places, the towels thin, and the tub enclosure bottom had visible mold. The carpeting was in good shape, the bed comfortable, and the fridge was bigger than many hotel rooms. Left at 6 a.m. and nobody at the lobby counter. Waited a short while for someone to arrive at counter the night before for check in--person was very friendly and check-in the prior was quick and easy.
Dear Anonymous, Thanks for your feedback and apologies for not exceeding your expectations. Your comments are very important to us and will be used for further training & development.
The rooms were small and the beds were not comfortable in comparison to rooms I've stayed in lately. They were lumpy and and I could feel the springs. Rooms need a bit of updating as lighting was all dim and reminded me of a room from the 70's.
Thank you for staying with us and your feedback. We sincerely apologize for any inconvenience and failing to meet your expectations. Best regards,
Dear guest, thank you very much for taking the time to share your experience during your stay. We look forward to welcome you back. Best regards,
Goid location, easy access to rt 95. Bathroom was a little small.
Good morning! Thank you for reviewing your stay at our property. We do have bigger bathrooms in our jetted spa suites. Please don't hesitant to give us a call directly or book one online.Hope to see you again. Safe travels
The room is very clean, bed is conformable, room is quite due to far from the main road. Morning breakfast is good for us. We had a very good night sleep.
Hello, thank you for taking the time out to review your stay. We are delighted to know your stay was positive from check-in to check-out.Have a great day!
good basic hotel right off 95 .clean and typical for a good price
Thanks for staying with us and taken time to share your experience. We are please to note that you had a pleasant and comfortable stay and we were able to exceed your expectations. We look forward to welcome you back at the SureStay Plus Roanoke Rapids NC.
Dear Guest, Thank you for your feedback and apologize for any inconvenience and for not exceeding your expectations. We value all our guest's comments as they help us improve and continually provide the best guest experience possible. As you know already nothing was charged to your credit card. Good day!