As a disabled person, the first issue arose when there were no luggage carts. I physically can't get my luggage without one and their begrudging solution was to wheel out a filthy dirty linens cart to use. Gross. While trying to just check in, the clerk clearly had better things to do and, in fact, grabbed her backpack and left the hotel in the middle of check in. When we finally managed to get to our room, the beds were both sagging in the middle. All in all, this was one of the rudest and worst hotels I've ever experienced.